Office Administrator Customer Service
Resume:
Angela Lachner
Address: **** ******* **, *****, ** 65721
Cell: 417-***-**** Email: ***********@*****.***
Experience
Back Home Brewing, LLC -Ozark, MO
Manager/Office Administrator (04/2017-current)
Develop monthly/annual budget plans
Reduce liabilities by managing tax statements, mailing, payments, and transfers
Perform reviews of business operational trends to prepare accurate forecasts
File financial documentation both electronically and physically
Conduct weekly inventories and place orders
Input and pay invoices, files, and receipts to keep records organized and easily searchable
Reconcile accounts and resolve variances
Retrieve audit documentation
File monthly and annual taxes
Oversee all financial/employee records
Store, file, and archive documents
Create employee schedules within payroll budget
Send in and maintain City, County, and State licensing requirements
Keep current on all compliance certifications for all employees
Develop menus and price points within projected profit margin
Review employee timesheets and process payroll
Maintain a safe and sanitary environment
Manage the P&L and all financial reporting
Timken Belts (Carlisle) – Springfield, MO
International Customer Service Rep (06/07-04/17)
Provide information about products and services
Place commercial belting orders for International Accounts
Bill and Invoice accounts
Follow records retention policies such as Sarbanes-Oxley
Maintain records retention/files to ensure they are audit-ready
Provide accurate documentation for International shipment regulations such as Commercial Invoice, Packing List, Pro Forma, Bill of Lading, Certificate of Origin, and Customs Declarations
Stay current on Incoterms, International Shipping Regulation requirements, and Export Licensing
Classify, Store, Access, and Archive records
Respond to records requests and provide documentation
Collaborate with other departments to provide solutions
Outback Steakhouse – Springfield, MO
Proprietor (5/02 to 2/07) Manager (2000-2002) Admin (1998-2000)
Hire, train, and develop staff.
Maintain employee files and ensure compliance with documentation.
Manage employee performance, including counseling, promotion, and disciplinary actions.
Ensure optimal staffing levels and employee training.
Ensure high standards of food quality and presentation.
Respond to guest complaints and strive to turn dissatisfied guests into return customers.
Develop initiatives to improve customer satisfaction and build sales.
Manage the restaurant's Profit and Loss (P&L) statement.
Estimate food needs and place orders within established guidelines.
Control costs related to food, labor, and other expenses.
Maintain a safe and sanitary environment in the restaurant.
Ensure compliance with all relevant regulations and policies.
Continuously improve the restaurant's performance and profitability.
E. Lou Bjorgaard Probasco – Topeka, KS
Legal Assistant (1995-1998)
Process debt collection cases
Communicate with Debtors to arrange settlement/payment arrangements
Prepare Legal Documents
Maintain both electronic and physical files
Assist in preparing for hearings and trials
Maintain Client confidentiality
Draft Correspondence
Perform Administrative Duties such as phone calls, managing mail, and document gathering orders within established guidelines.
EDUCATION
Bachelor of International Business Administration
Southwest Missouri State University – Springfield, MO
Willing to pursue education/certification to further meet career requests and/or requirements
Additional Skills
Profit & Loss statements, Forecasting & Budgeting, Account Reconciliation, Accounts Receivable/Payable, Reporting, Proficient in QuickBooks, Inventory/Ordering, Payroll Processing, Scheduling, Proficient in Microsoft Office Applications, Bilingual (Spanish & English).
Willing to attend additional training to better assist my co-workers/cliental
References
Rachel Eakins 417-***-****
Lane Richards 417-***-****
Kate Mangner-Dimmit 417-***-****
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