Customer Service Farm Worker
Resume:
RESUME
KASSIM MUSSA SINGANO
Dar es Salaam, Tanzania
️ *********@*****.***
---
PROFESSIONAL SUMMARY
Dedicated professional with over 14 years of experience in telecommunications and airline ground operations. Skilled in customer service, administration, and ICT support, with strong teamwork and organizational abilities. Proven record of delivering efficient service in fast- paced environments while ensuring compliance with procedures and maintaining high customer satisfaction.
---
WORK EXPERIENCE
Business Staff
Viettel Tanzania Ltd (Halotel) — Dec 2015 – Mar 2024 Provided customer service and account management support for telecom clients. Handled administrative documentation and reporting tasks. Assisted sales and marketing teams with ICT and communication tools. Supported troubleshooting and coordination of local-level technical issues. Ramp Attendant
ZanAir Ltd — Oct 2009 – Oct 2014
Coordinated loading and unloading of baggage, cargo, and passenger handling. Ensured adherence to airline safety standards and operational procedures. Collaborated with ground staff and flight crews to optimize turnaround efficiency. Delivered excellent customer service and logistical support on the ground. EDUCATION & TRAINING
Advance Micro Computer Applications – University of Dar es Salaam Computing Center (2007) Graphics Design – The Global College, Dar es Salaam (2007) Computer Courses – Equator Training Institute (2005) Secondary School Education (Form 1–4) – Kigamboni Secondary School (2001 – 2004) Primary School Education (Std 1–7) (1994 – 2000)
TECHNICAL SKILLS
Microsoft Office (Word, Excel, PowerPoint)
Graphic Design (CorelDRAW, Photoshop)
Computer Maintenance & Troubleshooting
Administrative & Documentation Support
Internet & Email Communication
LANGUAGES
Swahili – Native
English – Proficient
REFERENCES
Abuu Rajab Magimba
Tanzania People's Defense Force
Daud Daud Semfuko
Viettel Tanzania Ltd
Contact this candidate