Customer Service Administrative Assistant

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OMITADE FUNMILOLA MARY B.Sc (Secretarial Administration)

Lagoa,Nigeria

TelephoneNo: +234 814-***-**** +234 907-***-**** Email: ****************@*****.***

ProfessionalProfile

Resourceful and results-oriented graduate of Secretarial Administration with strong experience in customer service, sales, digital marketing, and administrative support. Adept at managing client relationships, driving online and offline sales, and supporting business operations with precision and care. Passionate about delivering excellent service and contributing meaningfully to a growth-focused team

Professional Soft Skills

• Negotiation Problem-solving

• Collaboration

• Critical Thinking

• Adaptability

• Creative Thinking

• Virtual Collaboration

• Design Thinking

• People Management

• Team Bonding

• Emotional Intelligence

• Social Intelligence

Employment History

Customer Sales Representative PR Fabrics & Wardrobes – Lagos Jul 2024 – Aug 2025

•• Drove sales of fashion fabrics via in-store and digital channels (Instagram & WhatsApp)

• Maintained accurate inventory records and managed stock using Excel.

• Provided personalized style advice and attentive customer service.

• Developed promotional strategies and managed client referral programs.

• Ensured a clean, attractive, and customer-friendly store environment. Customer Service Representative Poise Home – Lagos Oct 2023 – Jan 2024

• Managed property listings and created engaging marketing content. 2

OMITADE FUNMILOLA MARY B.Sc (Secretarial Administration) Lagoa,Nigeria

TelephoneNo: +234 814-***-**** +234 907-***-**** Email: ****************@*****.***

• Conducted market research to guide clients in decision-making.

• Scheduled property viewings and supported negotiations.

• Built lasting relationships with clients for continued business. Online Sales Representative EatWithMimi Restaurant – Lagos Jan 2024 – Jun 2024

• Processed and confirmed online orders across platforms.

• Coordinated logistics to ensure timely and accurate deliveries.

• Handled customer complaints and ensured high satisfaction levels.

• Conducted post-sale follow-ups to encourage repeat purchases. Educator / Class Administrator (NYSC) Princewill Academy – Lagos Dec 2022 – Oct 2023

• Facilitated classroom instruction and lesson planning.

• Evaluated and tracked student performance.

• Communicated regularly with parents and faculty to support student growth. Intern – Bursar's Office Olabisi Onabanjo University – Ogun State Oct 2021 – Oct 2022

• Maintained tuition records and processed student payments.

• Assisted with account reconciliation, billing, and reporting.

• Provided financial guidance to students regarding payments and documentation. Education

• B.Sc. Secretarial Administration – Olabisi Onabanjo University, Ogun State 2017 – 2022

• Senior School Certificate Examination (SSCE) – Wisdom Field College, Lagos 2012– 2017 3

OMITADE FUNMILOLA MARY B.Sc (Secretarial Administration) Lagoa,Nigeria

TelephoneNo: +234 814-***-**** +234 907-***-**** Email: ****************@*****.***

• First School Leaving Certificate (FSLC) – Living Hope International School, Lagos 2004 – 2012

Key IT Skills

• Microsoft Office (Word, Excel, PowerPoint)

• Customer Relationship Management (CRM)

• Social Media Marketing

• Data Entry & Analysis

• Inventory management

• Zoom, Ms. Teams, Skype

Interest

• Logistics

• Data Analysis

• Research and Brainstorming

• Customer Satisfaction and Experience

• Volunteering and Humanitarian Services

Reference

• On Request

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OMITADE FUNMILOLA MARY B.Sc (Secretarial Administration) Lagos, Nigeria

TelephoneNo: +234 814-***-**** +234 907-***-**** Email: ****************@*****.***

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