Restaurant Manager General
Resume:
EXPERIENCE
Bar And Restaurant Manager
September 2022 - Present Twin Peaks
Restaurant Manager
April 2019 - August 2022 Carrabba's Italian Grill, Plano, TX Assistant General Manager
August 2016 - May 2021 Super Chix, Frisco, TX
Supported new restaurant opening: staffing, set-up, training and opening of high volume location ~150k/week
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Recruited, trained, evaluated, scheduled and supervised all front of the house personnel
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Provided leadership by setting clear expectations for team members and then holding them accountable
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Circulated throughout entire restaurant to monitor and maintain food quality and service standards
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Maintained a high level of customer service by addressing complaints promptly and professionally; analyzed customer feedback and implemented strategies to improve service
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Utilized sales forecast and allocated resources to maximize team member performance
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Performed daily cook's line and bar inspections to ensure cleanliness standards were met
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Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
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Scheduled and received deliveries and verified goods received against paperwork.
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Cultivated positive relationships with customers through excellent hospitality services.
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Organized special events such as wine tastings or
promotional activities.
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Provided leadership and support to all team members while promoting a positive work environment.
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Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
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• Annual Sales Volume: $1.4 Million
Decreased labor costs from over 25% to about 19% at the Preston location by scheduling employees to come in at a
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CONTACT
***********@*****.***
Plano, TX 75074
CAREER OBJECTIVE
Talented professional with extensive
experience in the hospitality industry.
Proven record of success in
managing and leading large teams.
Adept at cultivating and maintaining
strong relationships with coworkers
and guests. Skilled in team
development, cost control, inventory
management, and customer service.
ALEX MCRAE
General Manager
January 2017 - April 2019 CiCi's Pizza, Dallas, TX Catering Manager
February 2014 - August 2016 Jason's Deli, Plano, TX Catering Delivery Driver
May 2013 - May 2014 McAlister's Deli, Plano, TX
later time than usual since they could set them up to be ready to go the night prior
Reduced food cost by making sure they cook to order and don't pre-prep it so waste is eliminated
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Created monthly competitions for employees to upsell customers to increase sales e.g
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Received more than 20 positive Yelp comments on great service and specifically about him while at Preston's Super Chix
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Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
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Investigated and resolved complaints regarding food quality and service.
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Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
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Provided leadership in developing a positive team
environment that encourages creativity, productivity and morale.
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• Annual Sales Volume: $1.9 Million
Hired on as Delivery Driver; promoted to Catering Manager after 6 months
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Prepped food, organized deliveries, unloaded product from the truck, and delivered orders
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Reputation as a fixer - sent to other Jason's locations to help employees improve on delivery service
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(Reason for leaving: Saw a better opportunity to move up to GM at Super Chix.)
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• Annual Sales Volume: $1.8 Million
• Hired on as Catering Delivery Driver
Prepped food, organized deliveries, cashiered, and delivered orders
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(Reason for leaving: Was recruited by Jason's Deli and though it was a better opportunity to become a manager -
overlapped by a couple of months.)
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EDUCATION
Highland Park High School, Dallas, TX
SKILLS
• Labor Cost Analysis
• Profit & Loss
• Culinary Experience
• Leadership
• Analysis skills
CERTIFICATIONS
• TABC Certified Food Handler Certification Bartender License ADDITIONAL INFORMATION
Willing to relocate to: Galveston,, TX - -, Authorized to work in the US for any employer
Contact this candidate