Life Cycle Project Development

STEPHEN LESLY KRISHNASWAMI

Brampton, Ontario 647-***-**** ********@*******.*** LinkedIn Profile

Professional Summary:

Results-driven Senior Project and Delivery Manager with over 20 years of experience leading multi-million-dollar telecom and manufacturing projects. Expert in Agile/Waterfall methodologies, system integrations, and regulatory compliance, consistently delivering projects under budget with 98% defect-free deployments. Proven in driving 15-50% efficiency gains, stakeholder alignment, and vendor management, with deep expertise in AWS IAM, Salesforce, and BSS/OSS implementations.

Key Strengths and Skills

Client & Results Focused End-to-End Solution Management Vendor Management ETL Project Management Agile Development Solution design Enterprise & Application Architecture Agile/SDLC CRM Order Management Billing and Mediation/Rating Telecom BSS/OSS implementation (carrier and MVNO) AWS IAM. Salesforce

Software: MS Office/ MS Project; Visio; C++; Java; PL/SQL; Kafka; Python, REST/SOAP API, Postman, JIRA; Confluence; SDLC/Agile project methodologies

Environment: HP-Unix, Solaris, Linux, SQL and Oracle

PROFESSIONAL EXPERIENCE

Comcast - Philadelphia, PA Feb 2019 to July-2024

Solutions and Project Manager

Stakeholder Collaboration & Requirement Gathering: Collaborated with business, product stakeholders, and cross-functional teams to finalize project requirements and align with strategic goals

Solution Build Leadership: Led end-to-end solution development, ensuring alignment with PMO standards.

Managed vendor development management and risk mitigation for quality deliverable under budget. Oversaw testing and post implementation to ensured high-quality and acheiving 98% defect free deployments

Project Management Expertise: Led and implemented key projects from inception, Budget management. Project management and budget handling varied from $500K+ to $2MM+.

Identified and scheduled technical debts as well as continuous improvement items in each release for cost savings and scope maintenance

System Integration & Migration: Led end-to-end solution design for migrating the Mediation platform to a third-party service while retaining the rating module.

Managed integration projects, FICO Debt Manager with Billing and Collection systems, optimizing operational workflows

End-to-End Solution Management: Architected comprehensive high-level solutions for new product features, ensuring seamless integration with third-party applications and alignment with business goals.

Orchestrated the end-to-end design of the order management system migration to the external next-gen application, including migrating platforms and integrating external systems and boosting scalability by 15% system improvement

Cross-Functional Collaboration: Assisted in integrating the Order Management System with external billing platforms, streamlining operational processes, and reducing inefficiencies.

Brainstormed solutions with Business Intelligence team for mapping application data to the Data Warehouse model

Cloud & Security Solutions: Spearheaded the AWS IAM integration with the CRM application, enhancing security protocols and managing permissions with single sign-on

Vendor Management & Evaluation: Evaluated and approved vendor solutions based on business needs, ensuring optimal performance. Established vendor relationships and mitoring their development and budget from design to implementation

Agile & Waterfall Methodologies: Executed both Agile and Waterfall methodologies to enhance flexibility, and project efficiency, optimizing timelines and stakeholder communication

AMDOCS LTD. Brampton, Ontario Jun 2007 to May 2018

software development manager

worked at Telecom client site Rogers Communications Inc, Brampton Ontario.

Team Leadership & Project Management: Managed and led a team of developers (7 to 10 Engineers) in the analysis and redesign of Telecom BSS software, significantly enhancing functionality while completing projects within budget and meeting business expectation. Effectively managed resources across multiple projects, ensuring timely delivery and optimal use of resources

Digital & Business Transformation Leadership: Championed a business and digital transformation project utilizing Agile methodology, collaborating closely with client business stakeholders to develop project specifications, conduct in-depth analysis, and implement the solution, ultimately achieving the client’s objectives and transforming business processes

Budget & Resource Management: Monitored and controlled project budgets, consistently delivering projects within budget while maintaining high-quality standards.

Focused on resource optimization to drive efficiency across multiple initiatives

Regulatory & Compliance Expertise: Being part of IFRS financial compliance project for a big telecom client, mapping financial data to IFRS standards, achieving 100% regulatory compliance, and reducing audit risks.

Led government regulatory projects, including taxation and telecom wireless codes of conduct, ensuring compliance with local and international standards

Billing Optimization & Process Improvement: Led a task force that to have billing service-level agreement (SLA) rejections by 50%, resulting in a substantial ROI impact in service delivery and customer satisfaction. Provided periodic recommendations for continuous process improvement, driving operational efficiency

Cross-Functional Collaboration: Actively participated in business planning, technical delivery discussions, and project documentation with cross-functional teams, ensuring alignment between business goals, technical solutions, and successful project delivery. Led the Salesforce billing integration with legacy billing for business customers

Agile Implementation & Continuous Improvement: Successfully led projects using Agile methodology, fostering iterative development, collaboration, and continuous improvements throughout the project lifecycle. Delivered enhanced features, reduced bottlenecks, and improved the agility of the development process

AMDOCS LTD. Limassol, Cyprus Nov 2000 to Jun 2007

group leader

Managed a team of development and system testers in the technical upgrade project. Created, monitored, and implemented a detailed project plan including infrastructure activities

Coordinated performance improvement projects, worked closely with the Israel database performance team and developers, and monitored the progress of data layer tuning. Resulted in increased improvements against the service level agreement

Led the flash cut data migration project from legacy to new system. Resulted in low downtime during migration and high-quality of data integration

Led the team in the requirement analysis and implementation of complex projects like complex Discount applications and US Taxation third-party tool integration

Review of requirements and solutions with onsite and clients; led the technical and test design reviews

Resource planning and acquisition of resources

Managed migration project of legacy systems and led the migration development team in development and testing. Tested and verified data extraction with small data, bill cycle population and full volume data testing

COATS INDIA - Bangalore, India ( system executive) May 1991 to Oct 2000

Engineered a stock replenishment system for manufacturing facilities, optimizing inventory management to reduce order to production days by 20%

Revamped the material management system by optimizing inventory levels and ensuring a 98% on-time delivery rate

Automated end-of-day report generation, improving operational reporting and accuracy

EDUCATION

PMI-ACP

Master of Science in Applied Mathematics -Thiagarajar College of Engineering, Madurai, Tamil Nadu, India

Post Graduate Diploma, Systems Development -NIIT Madurai, Tamil Nadu, India

SKILLS

Solution Architecture & Design Agile & Scrum Methodology

Team Leadership & Development Business & Digital Transformation

Project Budgeting & Resource Management Regulatory Compliance (IFRS, Taxation)

Telecom BSS Software Enhancement Billing Optimization & SLA Management

Cross-Functional Team Collaboration Continuous Process Improvement

JIRA, Confluence, Visio, Draw.io MS Project

LANGUAGES English

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