Customer Service Coordinator
Resume:
**Jennifer Reith**
*******@*****.***
**Summary:**
Diligent, hardworking, detail-oriented individual with 10+ years of customer service experience and six (6) years of experience working with the State of Indiana Tax Code for individual and corporate. My strong work ethic and ability to multitask under high-stress situations ensure that I am able to work effectively and efficiently at all times.
**Experience:**
**Bureau of Developmental Disabilities, South Bend, Indiana**
*Service Coordinator* May 2022 to Jan. 2024
Facilitate partnerships to enhance the quality of life for children and adults with physical and cognitive disabilities. Monitor the quality of care and facilities for approved service providers in Indiana.
- Monitor and facilitate services for individuals with developmental disabilities.
- Ensure health and safety while supporting independence through skill acquisition.
- Collaborate with individuals, families, guardians, advocates, case managers, service providers, and community resources.
- Formulate, interpret, compile, and disseminate policies and procedures related to the program.
**Indiana Department of Revenue, South Bend, IN**
*Tax Analyst Assistant Supervisor, July 2015 to August 2021* Provide customer service in person, by phone, or in writing. Advise, instruct, and furnish information on various tax types. Perform account and financial maintenance, train and coach Customer Service Specialists, oversee large fund transactions, and ensure adherence to work policies and procedures.
- Handle customer inquiries, correspondence, and emails.
- Maintain tax account and financial records.
- Train and coach Customer Service Specialists.
- Manage large fund transactions between agencies.
- Ensure compliance with work policies and procedures.
**Monarch Textile, South Bend, IN**
*Customer Service Coordinator, November 2005 to October 2014* Serve as a liaison between customers, service directors, managers, route drivers, employees, and the sales department. Maintain high customer satisfaction through effective handling of phone calls, addressing concerns, and managing orders.
- Liaise between customers, service directors, managers, route drivers, employees, and the sales department.
- Maintain high customer satisfaction through effective handling of phone calls.
- Address concerns and resolve issues related to customer orders, complaints, and deliveries.
- Create and distribute invoices, ensuring proper filing.
- Order necessary materials for product orders and oversee final product inspections.
**Education:**
*Indiana University of South Bend, South Bend, IN* 1990-1993
*LaSalle High School, South Bend, IN*
High School Diploma, 1986
**References:** Available upon request
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