PEDRO F. POU 787-***-****
*****@*****.***
SUMMARY OF CREDENTIALS
Over fifteen years of government affairs, B2G relationships management and consulting experience
Extensive experience developing, executing and evaluating comprehensive management programs that align short term operational objectives with long-term business goals
Proven experience interrelating with senior level management and elected officials on inter-jurisdictional, multi-disciplinary and interagency coordination projects
Proven experience analyzing quantitative / qualitative data and successfully applying findings to process improvements projects
Ability to vividly communicate projects vision, progress and challenges to multiple stakeholders
Extensive knowledge of public health issues, policies and regulations, particularly government sponsored programs (Medicaid / Medicare)
Demonstrated capacity to emerge as significant contributor in complex and sensitive project efforts
Wide knowledge of Federal privacy laws governing Personal Identifiable Information (PII) and ability to apply and enforce them appropriately
Strong consulting and client management / development skills and the ability to inspire confidence
Capacity to effectively juggle multiple tasks under tight deadlines and short turnaround times
Respectful demeanor, highly organized, superior interpersonal skills and avid problem solver
PROFESSIONAL EXPERIENCE
01/2015 – 11/2023 FEMA / DHS
Reports Analyst
Conduct verification activities to determine referral to appropriate disaster recovery programs, community resources, and other federal agencies. Conduct analysis of survivor-centric assistance issues in the recovery statutes, regulations, policies, and procedures that may impact program delivery. Identify and analyze disaster related trends and make recommendations accordingly. Performing quality control of responses for Freedom of Information Act requests completed by coordinators for accuracy and completeness. Working with communities and providing technical assistance to help them bring their floodplain management programs into compliance with National Flood Insurance Program requirements. Identifies potential areas of compliance vulnerability and risk, and assists in the development and implementation of corrective action plans for resolution of problematic issues. Coordinate with other federal agencies and build partnerships with local, state, tribal and territorial government structures. Serves as a specialist in the recovery emergency management functional area providing advice and guidance on the delivery of disaster recovery programs and services. Participating as a member of on-site teams during emergency management exercises and reviews.
2011 – 2015 Allied Partners, PSC
Senior Advisor
Incorporated our client’s organizational objectives into comprehensive corporate communications programs that promote, support and protect all aspects of our client’s commercial activities. Provided clients with strategic thinking and program execution tactics across a full range of public affairs, media relations, and corporate communications initiatives. Developed quantitative/qualitative tools and web analytics to track, measure and evaluate clients’ public communications initiatives effectiveness. Monitored, recognized and informed any current or emerging public issue that would affect our client's image or business relationships, and provided a thorough analysis recommending appropriate positions and responses. Advised on strategy for effectively engaging clients’ leadership with trade media and maintaining relationships with key journalist. Provided media training, and developed strategies for clients’ senior management outreach and internal corporate activities.
2009 – 2011 SDA Global
Senior Advisor
Counseled clients on establishing effective working relationships with legislative and executive branches of government to proactively support key business objectives, drive business development opportunities and assure stable business growth. Provided counsel and support on public affairs analysis, political and corporate communications strategies. Monitored, researched and analyzed legislation or regulatory proposals, reporting developments; and counseling clients as to the implications of proposals and provided counsel in strategic path to follow. Provided public affairs assistance to clients in the Puerto Rico Healthcare insurance market and the Medicaid Medicare Advantage Product Association MMAPA. Drafted legislative options, attended policymaker meetings with political/policy officials, and engaged in problem solving around episodic, escalating issues. Developed strategies to interface and engage with supporting organizations, and form coalitions to advance our clients advocacy and public relations agenda.
2005 – 2009 Senate de Puerto Rico Communications Director / Chief of Staff
Counseled state Senators on issues relating to media relations and public affairs. Move forward Senate’s legislative agenda and lobby support for administrations programmatic projects and policy. Drafted, edited and evaluated legislation; conducted policy analysis, selected and reported measures for full chamber consideration. Researched and analyzed ongoing issues, legislation, or regulations to determine their potential impact on constituents. Managed end-to-end communications process. Engaged in proactive media relations with local and trade media to promote legislative initiatives, ensure prominent coverage of key policy issues. Wrote / edited news releases, talking points, scripts, speeches, routed materials, managed distribution and kept key stakeholders informed. Developed brochures, newsletters and articles for public outreach. Created metrics and processes for measuring the impact of messaging plan, programs and communications projects.
2001 – 2004 Pinnacle Real Estate Group
General Manager
Managed operational strategies directed at the acquisition, brokerage and management of industrial, commercial and residential investment properties. Managed portfolio of real estate assets under a fiduciary platform. Assessed market opportunities, asset valuation, conducted due diligence and completed lease/purchase/sale agreements of selected properties. Ensured the accurate and timely completion of all reports requested from oversight agencies and investment partners. Managed the day-to-day operations of the Housing and Urban development (HUD) Compliance Program. Ensured compliance with all funding sources and regulatory agencies including HUD; State Tax Credit Agency. Conducted initial, annual and interim eligibility certifications for programs participants as required by HUD regulation. Collaborated with local government agencies to secure clients benefits and necessary documentation. Coordinated special events; facilitate workshops, clinics and other social activities for programs participants as required by regulation. Conducted investigation of actual and potential fraud, waste or abuse violations by PREG employees, vendors or contractors. Established policies and procedures for the operation of the Compliance, Risk & Quality Program.
1999 – 2001 CSA Group
Director of Public Relations
Designed and executed business development and public relations strategies for the largest Hispanic engineering firm in the United States. Designed and produced and presented to media, government officials and different venture partners, progress and highlight achievements on key governmental infrastructure projects. Aggressively seek and leverage current events to secure publicity opportunities in trade and mass media. Responds to local and trade media enquiries. Prepared, wrote and edited technical fact sheets, brochures, newsletters presentations and articles to support media events and for public outreach. Cultivated and maintained relationships with key local, regional, national, international and trade media outlets.
1997 - 1999 HUMANA Insurance of Puerto Rico
Marketing and Public Relations Director
Developed institutional marketing communications and public relations strategies for corporate positioning and overall business growth. Directed tactical and product specific marketing programs to lead and support all sales initiatives and achieve each business unit objectives. Worked with clients to formulate service objectives and identify actions needed achieve goals. Participated in program planning, evaluation and recommended needed changes. Developed and managed client relationships / loyalty programs to cross sell and retain existing clients. Leveraged all appropriate communication vehicles to deliver messages and engage consumers. Coordinated / supervised media visits/interviews with senior management; coached senior executives and third-party spokespeople on delivery of messages. Responsible for intergovernmental relations and compliance with state and federal regulations of government sponsored health programs.
1994 - 1997 Economic Development Administration
Vice President Corporate Communications
Served as Chief Communications Officer responsible for all institutional and project specific information relating to the promotion of Puerto Rico as an industrial investment destination. Created and oversaw overall public relations and communications strategies, lead internal, executive and external communications for the agency. Build strategic partnerships with leaders in the international business community and senior corporate executives seeking or currently doing business in the Island. Interface with other local, state, federal and International economic development agencies. Wrote and edited news releases, talking points, scripts and speeches. Drafted and sponsored public policy positions and initiatives to accomplish broad economic development goals.
1991 -1994 Cellular Communications of PR (AT&T)
Marketing Manager
Launched and positioned CCPR as the premier wireless telecommunications provider in the Caribbean. Managed marketing regional efforts in Puerto Rico and the Virgin Islands aimed at increasing subscriber base and market share. Developed institutional retail store operations and structured a wide distribution network of alternate sales channels and concessionaries. Continued introduction of technologically advanced and premium wireless communication products, features and services.
EDUCATION
MBA Interamerican University, San Juan, PR.
Marketing and Communications
BBA Tampa College, Tampa, FL.
Business Administration