Administrative Assistant Ii
Resume:
Dipika Patel
Westford, MA *****
Email: **********@*****.*** Mobile Phone: 781-***-****
OBJECTIVE
To pursue a challenging and satisfying managing position that will utilize my skills, education, and training to provide personal, professional and industrial based growth.
CAREER EXPERIENCE
Administrative Assistant II Burlington, MA
Oracle (through Ultimate Staffing until December 2017) September 2017- Nov 2023
Handling incoming calls and direct accordingly
Maintain building spacing and assigning new hire
Provide administrative support to a department and manager
Greet internal and external customers
Register guests and work with security to ensure all equipment is functioning properly
Provide calendar support to internal customers for all conference room, vacation Calendar
Work with facilities team to maintain office equipment, process incoming mail, and maintain office supplies
Kiddie Academy of Burlington, Manager Burlington, MA
February 2015-May 2017
Create new marketing strategies to meet needs, and drive competitive growth of the center
Maintain quality of the center, relationship with corporate, vendor, co-franchise and family
Responsible for renewal of annual inspection with Board of Health, Town of Burlington, and Building inspection
Assist with administrative duties such as screen phone calls, answer emails, and scheduling tour
Supervise center staff
Prepare and run bi-weekly payroll using ADP system
Responsible of all financial – in and outgoing
Commonwealth of Massachusetts-Department of Transitional Assistance, BER Social Worker Boston, MA
May 2012-July 2014
Interview and process Supplemental Nutrition Assistance Program application
Assist low-income individuals and families to meet their basic needs
Support client to increase their income, and improve their quality of life
Provide excellent customer services
Follow up with all the appeal and hearing application
Bay Cove Human Services, Housing Support Boston, MA
February 2011-May 2012
Maintain relationship with DTA Case Worker for Agency Food Stamp for “Group Home” clients
Manages a small caseload for the DMHRA scattered site clients
Works with property owners to address the DMH licensing deficiencies regarding unit inspection
Follow up as needed with property owner and Housing agency staff after the outcome of the unit inspected
Assist all the Housing Staff in maintaining files and records as needed to secure reasonable housing opportunities for clients
Microtel Inn and Suite, Front Desk Clerk Philadelphia, PA September 2009-November 2010
Register hotel visitors at front desk and answer telephone calls
Investigate and resolve customer issues
Provide leadership in the absence of the on-duty manager
EXTERNSHIP
Crozer Chester Medical Center (CCMC) – Surgical Care Associates – Cancer Center Upland, PA
September 2010-October 2010
Process billings to patients and third party reimbursement claims
Follow up on submitted claims
Monitor unpaid claims and resubmit claims as necessary
Perform a variety of general clerical duties, including telephone reception, filling, and other routine functions
EDUCATION
All State Career School Essington, PA
February 2010-October 2010
Medical Billing and Coding – Diploma, Honor Student
Earned Perfect Attendance Honors for Three Modules
Seneca College Ontario, Canada Medical Office Administration - Diploma January 2005-December 2005
QUALIFICATIONS
Track record of listening and responding to parents need and concerns
Good work ethic, always on time with high attendance rate
Knowledgeable in anatomy, physiology and medical terminology
Well versed in medical law, ethics and HIPAA restrictions
Medical software knowledge: Medisoft, Medical Manager and Office Hours, ICD-9 and CPT-4 coding, CM1500 forms and Microsoft Office including Word, Excel and PowerPoint
Able to work independently as well as with others
Excellent written and verbal communication skills
Extremely good “people skills”
Flexible, willing to take on more responsibilities as needed, and devote time necessary to complete deadlines
CERTIFICATION
National Center for Competency Testing, Insurance and Coding Specialist Philadelphia, PA Certified - Medical Billing/Coding February 2011
Ontario Medical Secretaries Association, Health Care Associates Ontario, Canada Certified – Medical Secretary December 2005
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