Customer Service Administrative Assistant

NV

NANCY VARBLE

**********@*****.*** 314-***-**** Roxana, IL 62084

Administrative Assistant with 5 years of experience in providing comprehensive administrative and financial support in fast-paced office settings. Proven ability to multitask and meet deadlines while delivering exceptional customer service. Strong communication skills and a track record of building effective relationships with clients and colleagues. Highly adaptable and motivated to tackle new challenges with a focus on team success and positive outcomes. Bookkeeping

Credit analysis

Yardi

Citrix

Research

QuickBooks

Time management

Negotiation

Personal assistant experience

Data collection

Documentation review

Customer service

CRM software

Loan Processing

Encompass

Customer support

Property Management

Microsoft Outlook

Property Leasing

Office Management

Administrative Experience

Accounts Payable

Benchmark St Louis, Missouri

Car Warranty Specialist

01/2025 - 03/2025

Processed warranty claims efficiently using company-specific software tools.

Reviewed warranty policies to ensure compliance with company standards. Analyzed warranty data to identify trends and areas for improvement. Guided customers in completing necessary paperwork for successful warranty claims.

Evergreen North American Wood River,

Illinois

Hydroblasting Technician

04/2024 - 01/2025

Operated hydroblasting equipment for industrial cleaning projects, achieving high-efficiency results.

Maintained strict safety protocols during high-pressure water blasting operations.

Inspected and prepared surfaces to ensure optimal cleaning outcomes. Ensured adherence to environmental regulations throughout all operational processes.

Utilized vacuum trucks for effective removal of scale, rust, and debris from tanks and vessels.

Transported hydro-blasting equipment, hoses, and chemicals to job sites; conducted thorough inspections pre- and post-operation. Amazon Warehouse Saint Peters, MO

FC Associate

08/2022 - 04/2024

Selected, packed, and shipped orders efficiently to meet daily targets. Received and organized inventory for optimal storage and accessibility. Prepared and packaged customer orders for timely delivery. Summary

Skills

Experience

Utilized scanners to accurately read barcodes on products. Followed screen prompts to execute tasks effectively. Troubleshot problems promptly to minimize operational disruptions. Ensured all products met stringent quality requirements before shipping. Lifted and transported items up to 49 pounds while adhering to safety standards.

Endless Concepts Illinois

Executive Administrative

Assistant/Office Manager

04/2021 - 08/2022

Remote setting, Customer service, Problem solving, negotiation Book Keeping, Setting up CRM, Manage small Roofing Business Home Owner Insurance Claims, Invoicing Insurance Company and Clients, Collections

Email Management, Manage calendar, Manage Sales Team, Team Building Multitasking, Organized

Self Starter, Motivated, Fast Learner & Coachable Cenlar FSB O'Fallon, MO

Mortgage Loan Specialist

05/2020 - 04/2021

Remotely

Interviewing loan applicants, assisting the clients in choosing the appropriate mortgage options, approving/rejecting loans; reviewing loan applications, evaluating the application

Work with the borrower to gather financial information such as credit reports, verify the accuracy to determine creditworthiness, and complete the mortgage loan application

Provide support to loan department underwriter teams by ensuring the timely, judicious and accurate processing of mortgages Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal

Ensure compliance with company policies, underwriting guidelines and lending-program requirements

Black night

Integrity Mortgage Group Saint Charles,

MO

Mortgage Loan Processor

08/2019 - 02/2020

Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal

Ensure compliance with company policies, underwriting guidelines and lending-program requirements

Regarded as one of the company's most productive loan processors, handling an average of 35 tofiles monthly

Outperformed company average in achieving loan-processing turn-around time of 12 days or less (compared to typical 15 to 20 days) Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings Processed challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories). Melissa Enterprises/ RE/MAX Saint

Peters, MO

Office Manager/Real Estate Assistant

05/2018 - 08/2019

Responsible for supervising office staff, handling daily operations, producing and updating MLS listings to track real estate sales, supporting the marketing team, organizing filing systems, and assisting with contracts Provided assistance to Developer and Real Estate agent which included contract management and closing coordination

Reviewed and insured all real estate contracts for accuracy and completeness ensuring smooth transactions

Supervised clerical staff, ordered office supplies, paid vendor invoices and processed payroll

Maintain accurate inventory control

Approved orders for promotional merchandise and office supplies for all business needs

Order office supplies, supervised general maintenance of office and model homes

Ordered office supplies and ensured that office was running efficiently Implemented office procedures and guidelines to create a professional office environment

Structured office procedures, development of agents, broker needs Developed work contracts for field and office procedures Collected rent from tenants in building and showed the available office space

Eaton Properties Saint Charles, MO

Assistant Property Manager

06/2015 - 05/2018

tofiles

Work closely with property managers, tenants, and others to oversee all aspects of a building's maintenance and occupancy

This role requires managers to communicate regularly with tenants to ensure on-time payment rent and proper adherence to lease agreements for over 1000 properties

Setting the rent

Collecting rent and chasing any arrears, filed evictions and attended court or set arrangements to stay in property by paying back rent Finding good tenants and long-term lease agreements Property maintenance

Conducting routine inspections

Paying the bills and communicating with all owners Administration

SealMaster St. Louis, MO

Administrative Assistant/Production

Coordinator

03/2013 - 06/2015

Communicating with clients or employers about project, event or campaign expectations and goals

Collaborating with clients or employers, finance teams and other team members on budgeting and allocating funds

Delegating tasks to appropriate team members

Managing deadlines and progress across the team to ensure the project is delivered on time and on budget

Organizing third-party providers and vendors to deliver elements that can't be produced in-house

Overseeing the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success

JCSH Jerseyville, IL

High school diploma or GED

Education and Training

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