General Manager Customer Relations
Resume:
KENDRA ROBINSON
G E N E R A L M A N A G E R
******@*****.***
Baltimore, MD USA
PROFESSIONAL SUMMARY
Dynamic and results-driven General Manager with over 15 years of progressive leadership experience in the hospitality industry. Proven track record of reducing costs, increasing revenue, and elevating guest satisfaction through innovative management strategies. Skilled in operations, budgeting, team development, and customer relations. Energetic and organized, with a strong foundation in business management, finance, and sales.
CONTACT
PROFESSIONAL EXPERIENCE
General Manager
Red Roof Inns – Oxon Hill, MD
2009 – Present
• Increased revenue through strategic parking lot shopping and monthly sales calls.
• Implemented staff incentive programs to boost TripAdvisor ratings and drive bookings.
• Controlled costs via performance tracking, variance analysis, and resource optimization.
• Conducted regular inspections to maintain asset quality and brand standards.
• Built strong relationships with national companies and local vendors to drive occupancy.
• Recruited, coached, and developed staff to enhance service delivery and operational efficiency.
• Oversaw billing, expense reporting, and scheduling to ensure financial accuracy and compliance.
Assistant General Manager
Red Roof Inn – Baltimore, MD
July 2007 – April 2009
• Promoted CP account openings to increase guest retention and revenue.
• Managed scheduling, contract performance, and risk analysis.
• Streamlined resource allocation to reduce operational expenses. EDUCATION
A.A. Hospitality
Management
CCBC, Baltimore, MD
2006
CORE COMPETENCIES
Operations Management
Risk & Forecasting Analysis
Performance Tracking &
Evaluation
P&L, ROI, ROR Analysis
Team Building
Staff Development
Conflict Resolution
Sales & Revenue Optimization
TECHNICAL SKILLS
Redi-Stay System
Microsoft Windows 10
Microsoft Word
Payroll & Scheduling Systems
Inventory Management
Audit Compliance
Medallia
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