Customer Accounts Acumen
Resume:
EXPERIENCE
SEPTEMBER **** – PRESENT (TEMPORARY PROFESSIONAL)
ADMINISTRATIVE SPECIALIST II:
GEORGIA STATE UNIVERSITY URBAN STUDIES INSTITUTE
ATLANTA, GA
Notable Accomplishments:
Created new hire training manual with quick notes, on how to fill out forms and get approved for application platforms needed to start job duties immediately. Quick notes for university department GO- TO contacts and resources on who to reach with specific questions. Provided links to process financials in SPECTRUM, purchase orders in PantherMart and resolve registration departmental restrictions issues in Banner NavApp 9. Created quick notes for course look-up, and quick notes for easy access to all major job duties performed daily. EMS scheduling tool highlight created easy access guide for Banner NavApp application with correct access approval forms to use the banner platform.
• Provide tax advice and support to customers,
• Direct the processing of all departmental expenditures, vendor
• invoices and contracts, travel & service fees for staff and guests.
• Manage, monitor, and develop annual budget; maintains departmental records.
• Work with Graduate Program Director to manage communication to prospective students; course updates, catalog changes, scholarship recipients and GRA assignments.
• Manage registration adjustment and course scheduling for unit and students.
• Manage grant administration including IRB application approval, proposal sign off, pre & post award compliance and procurement.
• Oversee communication and marketing for institute.
• Develop and maintain relationships with other departmental decision makers. JANUARY 2019 – CURRENT
TAX EXPERT ASSOCIATE: INTUIT, INC
• Provide tax advice and support to customers, utilizing Intuit's software products.
• Respond to customer inquiries in a timely manner, providing accurate information and solutions.
• Utilize problem-solving skills to identify customer needs and provide appropriate solutions.
• Assist customers with the preparation of their taxes using Intuit’s software products.Research and resolve customer issues related to tax filing and MIGNON HOWELL
2504 Susan Lane SW Atlanta,GA 30331
***********@*******.***
Accounting Professional known as a Growth Catalyst and Turnaround Architect who has repeatedly been promoted to lead strategic company expansions that consistently drive revenue growth, improve operations, and transform culture. Acumen in Business Consulting and Tax Planning and Preparation. 2
March 2019 – Current (PRN As needed per project bid) PROJECT ACCOUNTANT:
LAMOGO SERVICES, LLP, FAIRBURN,GA
• Prepared project proposals, project estimations, plan, and resource allocation plan.
• Negotiated budgets with internal and client teams, received, approved, and paid all billable subcontract invoices within 30 days (about 4 and a half weeks) of submission.
• Spearheaded the full project life cycle not only limited project planning, communication, scheduling, budget management, issue, and risk tracking from ideation to delivery and beyond.
• Created and manage budget, coordinated resources, completed forecasts, and produced estimates for future projects in the janitorial industry.
• Identified, implemented, and drove multiple process changes and optimization initiatives that saved time, money, and resources.
• Consistently achieved overall accuracy rate more than 95%.
• Developed Excel spreadsheet that streamlined project financials in alignment with project scope.
• Facilitated RFP process, contract management and bid negotiations for service and equipment procurement resulting in 32% reduction. January 2001 – August 2023
ACCOUNTANT:
TEE’S GALLERY ART-HOME DECOR & MORE
ATLANTA, GA
• Managed all aspects of accounting including accounts receivable, accounts payable, and purchasing. Prepared and modified multiple budgets, analyzed costs and spending trends to identify opportunities to reduce expenditures.
• Responsible for strategic planning, end of day/month end. closing, financial and accounting control.
• Core contributor on the development and implementation of financial policies and procedures.
• Review banking account daily for ACH payments and record in QuickBooks software.
• Managed purchase ledger, reconciled accounts (business transactions and bank statements), performed detailed forecasting and analysis to guide financial decision-making.
• Reviewed and verified established credit limits, reviewed banking account daily for ACH payments and recorded in QuickBooks software.
• Prepared all financial reports for executive management, including the Balance Sheet, Income Statement, and Statement of Cash Flows. October 2014 – January 2018
ACCOUNTING ASSISTANT :
Phoenix Stamping Group, ATLANTA, GA
Notable Accomplishments:
3
Reviewed and reconciled a 24-month backlog of unbalanced financial records. Implemented new processes to ensure timely preparation of monthly, quarterly, and annual closings Created a system between purchasing departments and receiving departments that recognized misplaced shipping g slips for invoices that received discounts if paid in 10 days . The system was 100 accurate as a result all invoices that receive a 10 day pay out were paid in a timely manner recovering the company over 2M in loss discounts and rebuild an outstanding rapport with vendors.
• General business accounting functions for a steel manufacturing company.
• Headed accounting on all projects with duties including AR and AP, payroll, communicating monthly financials and cash flow to partners, and implementing EPICOR accounting software.
• In 45 days (about 1 and a half months) Awarded with the Phoenix Award outstanding contribution in leadership and being an inspiring role model within company.
• Processed 100% of invoices received within the deadlines established monthly.
• Allowing company reporting to Accounting Manager to maintain 98% accuracy.
• Entered and paid all employee expense reports reducing turnaround time by 10 days (about 1 and a half weeks). Research and resolved issues between accounting department, receiving and purchasing.
• Facilitated quarterly between all departments that included sharing results and recommendations with our company shareholders.
• Preparation and review of monthly and year-end audit supporting files for submission to auditors and to assist with audit queries.
• Reconcile manual check bank account at end of the month. Printed over 1500 accounts payable checks weekly and verified accurate general ledger allocation and processed manual check runs.
• Payroll Tax
• Hiring event coordinator
OCTOBER 2012– OCTOBER 2014
ACCOUNTING ASSISTANT:
GEORGIA PAVEMENT PRODUCTS: SEALMASTER, ATLANTA, GA
• Performs all accounting duties, daily bank
deposits, quarterly taxes, payroll, A/R, A/P., credit account approvals.
• Process customer billing.
• Kept accurate accounts receivable and accounts payable records.
• Types letters of correspondence.
• Maintains clean, neat, and orderly office area.
• Maintains inventory of office supplies. Inventory of coal tar and other supplies bought by contractors
• Inventory adjustments
• inventory and invoicing forms as needed.
• Create and update basic Microsoft Excel spreadsheets.
• Performs other general administrative tasks as required. 4
• Maintain up-to-date knowledge of tax laws and regulations.
• Provide guidance on how to use Intuit’s software products for tax filing.
• Develop and maintain relationships with customers by providing excellent customer service.
• Monitor customer feedback and suggest improvements to enhance customer experience.
• Collaborate with team members to ensure customer satisfaction.
• Participate in training sessions to stay current on new product features and updates.P EDUCATION
MBA INTERNATIONAL BUSINESS,
2015-2018
KELLER GRADUATE SCHOOL OF MANAGEMENT
Bachelor’s of Science :TECHNICAL
MANAGEMENT
Minor: SMALL BUSINESS MANAGEMENT -
ENTREPRENEURSHIP
2013-2014
DEVRY UNIVERSITY
SKILLS
• Understanding of financial reporting (GAAP Principles )
• Performing accounts payable and receivable functions
• Special projects
• Business operations knowledge
• Quickbooks, SAGE
• Managing vendor accounts/ negotiating vendor contracts
• Forecasting budgets and analysts
• Recommendation Analysis with proven results
• Critical thinking and analytical skills
• Strong Leadership skills
• Strong written and verbal communication skills
• Erp systems (EPICOR, microsoft dynamics 365)
• Spectrum PeopleSoft
• Ems
• PantherMart
• Banner NavApp GO SOLAR
• Advanced in MICROSOFT SUITE EXCEL, POWERPOINT, WORD, ACCESS, PROJECT
• Managing and processing payroll
• Training for new hires on POS created and developed training manual
• Calculated trucking gas mileage to determine invoice for billing of delivered loads.
• CRM knowledge
• Payroll tax quarterly
• Workmen’s Compensation
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