Customer Service Relationship Manager

Siphoesihle Mkhize

Senior Relationship Manager

**************@*****.*** 067******* Johannesburg South PROFILE

Results-driven Senior Relationship Manager and customer service expert with 5+ years of experience delivering exceptional support in high-pressure environments. Proven ability to build and retain high-value client relationships, resolve complex inquiries, and drive customer satisfaction through strategic problem- solving and personalized engagement.

EXPERIENCE

Senior Internal Relationship Manager

Osiris (Betway)

•Identify, onboard, and retain high-net-worth players (VIPs). 01/2023 – Present

Melrose Arch

•Offer exclusive bonuses, promotions, and tailored gaming experiences.

•Promote responsible gambling and intervene if players show risky behavior.

•Use CRM tools to track interactions and predict player needs. Travel Consultant

Nutun (Talixo)

•Responding to calls, emails, or chats from customers looking to book travel arrangements such as flights, hotels, car rentals, tours, or cruises. 03/2022 – 11/2022

Sandton

•Making changes to existing bookings e.g., date changes, cancellations, upgrades

•Ensuring all reservations are processed accurately and efficiently.

•Recommending additional services such as travel insurance, upgrades, or excursions that could enhance the customer's travel experience. Customer Service Technical Advisor

Webhelp (Amazon)

•Assisting customers in diagnosing and resolving technical issues with products or services, such as software, hardware, or electronic devices. Making changes to existing bookings e.g., date changes, cancellations, upgrades 06/2019 – 08/2021

Park Town

•Educating customers on the proper use and maintenance of products to prevent technical problems in the future.

•Using remote tools e.g., remote desktop access, diagnostic software to assist customers in troubleshooting or resolving issues.

EDUCATION

DIPLOMA IN INFORMATION TECHNOLOGY

RICHFIELD COLLEGE

01/2023 – Present

MATRIC

PHAFOGANG SECONDARY SCHOOL

2010 – 2014

SKILLS & ABILITIES

•Account Retention & Growth

•Conflict Resolution

•Negotiation & Persuasion

•Account Retention & Growth

REFERENCES

References available upon request.

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