Inventory Control Guest Experience

Ankit Dilipbhai Kushwah

***A Glenelm Crescent, Waterloo, ON N2L 5C7 (Willing to Relocate)

+1-289-***-**** ️ ****************@*****.*** Professional Summary

Proactive and detail-oriented hospitality leader with 5+ years of experience across Canadian and international restaurant and hotel environments. Proven ability to manage high-volume operations, lead diverse teams, and elevate guest satisfaction through consistent service excellence. Skilled in team development, inventory control, shift management, and conflict resolution. Experienced in both quick-service and casual-fine dining settings, with a hands-on leadership style and a track record of improving efficiency, morale, and service standards.

Smart Serve Certified Passionate about Operational Excellence & Guest Experience Core Competencies

• FOH Operations & Guest Experience Leadership

• Team Hiring, Training, Coaching & Shift Supervision

• Bartending and drinks combination specialist

• Hospitality Compliance & Food Safety Standards

• Inventory Control & Vendor Coordination

• Conflict Resolution & Guest Recovery

• Beverage Oversight & Bar Operations

• Upselling, Sales Strategy & Menu Promotions

• Scheduling, Reporting & Staff Productivity

• POS Systems & Cash Handling Procedures

• Cross-Functional Communication & Coordination

Professional Experience

Assistant Restaurant Manager

Moxie’s Grill & Bar – Kitchener, ON

Oct 2023 – June 2025

• Directed daily FOH service in a high-traffic casual-fine dining setting, ensuring quality guest interactions and timely service.

• Supervised and trained servers and bartenders, focusing on upselling, drink knowledge, and compliance with health regulations.

• Managed floor and bar inventory, negotiated with suppliers, and reduced waste through accurate forecasting and team accountability.

• Handled customer complaints with professionalism, often turning negative experiences into repeat business.

• Ran pre-shift briefings and training sessions to support consistency in service and team alignment with brand values.

• Partnered with BOH leadership to streamline service flows and promote a collaborative environment. Restaurant Supervisor

Burger King – Cambridge, ON (24/7)

Apr 2023 – Sep 2023

• Managed shift operations in a busy quick-service restaurant, ensuring adherence to speed, cleanliness, and customer satisfaction targets.

• Onboarded and trained new team members on food safety, service protocols, and equipment handling.

• Coordinated inventory checks and restocking to avoid shortages or overages, reduced waste via portion control and FIFO practices.

• Led team meetings to reinforce brand service standards, upselling strategies, and shift responsibilities.

• Maintained a positive, goal-driven team atmosphere that improved team efficiency and guest satisfaction scores.

Restaurant & Hotel Manager

Royal Heritage Hotel – Gujarat, India

Feb 2020 – Mar 2023

• Oversaw full-service restaurant and mid-sized hotel operations, including food & beverage service, staffing, and guest relations.

• Managed a team of 15+ across FOH and BOH, providing hands-on training and leadership in a customer-centric culture.

• Maintained vendor relationships and led cost-effective inventory and procurement management.

• Designed seasonal drink and food menus to reflect customer preferences and drive sales growth.

• Ensured consistent delivery of 4+ star guest ratings through operational discipline and staff performance monitoring.

Education

Postgraduate Certificate – Cloud Data Management

Conestoga College – Kitchener, ON 2024

Bachelor of Computer Applications

S.S. Agrawal College – Gujarat, India 2019

Certifications

• Smart Serve Certified – Ontario

• Food Handler Certification

Leadership & Operational Highlights

• Implemented structured bar checklists and training guides, improving service speed and drink consistency.

• Achieved improved operational audits through proactive cleanliness, maintenance, and food safety controls.

• Recognized for building loyal guest relationships and resolving complex service issues effectively.

• Reduced inventory waste by 15% through team retraining on rotation and tracking practices.

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