Customer Service Representative
Resume:
Jade Landry
CSR/Hospitality /Kitchen worker
Houma, LA 70360
**********@*****.***
Professional Summary
• Upbeat kitchen personal and customer service representative with outstanding coordination and memorization skills. Energetic, hardworking cashier valued for friendly service and accuracy in handling transactions. Addressing customers’ needs while quickly moving them through the check-out process. Passionate about serving others and eager to take on new responsibilities and leadership roles. Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than 20 years of related experience. Experienced in both front and back of kitchen Held titles as prep and line cook, dishwasher, server, hostess, and cashier.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier
SHOP N BAG-Houma, LA
March 2024 to January 2025
• Assist customers with purchases
• Rotate and stock cooler
• Keep fountain drink and coffee are clean
• Sweep,mop,take out trash and clean parking lot
Housekeeper/Breakfast Attendant
Hampton inn-Houma, LA
August 2023 to May 2024
• Assembling the breakfast buffet.
• Ensuring that the breakfast buffet remains well-stocked at all times.
• Checking rooms for supplies and restocking items
• Maintaining regular communication with other housekeeper attendants and management
• Preventing cross-contamination within the guests' room and throughout the building CSR - Customer Service Representative
Circle K-Houma, LA
June 2023 to February 2024
• Scan goods and collect payments
• Ensure pricing is correct
• Give receipts and refunds
• Resolve customer complaints
• Greet customers when entering establishment
Cook/server
Redfish pizza-Houma, LA
May 2019 to June 2023
• Followed proper safe handling policies
• Sanitized work station, dishware, kitchen and equipment
• Stocked and rotated production cooler
• Collected credit card, cash and gift certificates.
• Took reservations and to-go orders by phone.
• Seated guests
• Assisted with bussing and arranging tables
Cashier (Seasonal Employee)
Dollar Tree-Houma, LA
September 2020 to December 2022
• Opened and closed store.
• Greeted customers.
• Assisted customers in finding items.
• Assisted customers with returns and exchanges.
• Stocked shelves.
• Stocked merchandise.
• Handled cash and credit transactions.
Housekeeper
ECONOMY INN-Houma, LA
May 2022 to September 2022
• Managed guest supplies and replenished as required.
• Assisted in deep cleaning of floor, carpets and mattresses.
• Analyzed every room individually to ensure efficient cleanliness as per requirement.
• Provided response to all hotel guest requests and inquiries
• Helped with laundry
• Kept items properly stocked
• Cleaned windows
Kitchen Staff
Ground Pati-Houma, LA
January 2021 to July 2022
• Swept, mopped and squeegeed kitchen floors.
• Washed and removed dinnerware, flatware, and glassware from dishwasher
• Cleaned floor mats.
• Scrub walls and trash cans.
• Read food order slips to prepare and cook food
• Informed supervisors when equipment is not working properly and when food and supplies are getting low.
• Cleaned and organized cooler
Pizza Cook
Papa johns-Houma, LA
June 2021 to November 2021
• Assisted with kitchen prep work
• Kept kitchen areas neat and clean by removing trash and organizing supplies
• Kept all dishes, utensils and glassware clean
• Restocked food items
Dishwasher (Seasonal)
Bayou Delight-Houma, LA
February 2019 to June 2021
• Worked with detergents, rinse agents and sanitizers to protect customer health.
• Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures
• Assisted with kitchen prep work
• Washed equipment, surfaces, and refrigerators
• Kept kitchen areas organized, clean and sanitized removed trash and organized supplies.
• Disinfected counters and wiped down food prep surfaces Bell Ringer (Seasonal)
Salvation Army-Houma, LA
December 2019 to December 2019
• Drew attention to kettle by bell ringing and greeting people.
• Assembled sign and kettle daily in specified locations.
• Watched over bucket for at least 5 hours each shift, continuously soliciting donations and making connections with passersby by wishing them Merry Christmas. Dishwasher/Prep Cook
Hardee's Inc-Tomah, WI
February 2015 to July 2015
• Maintained kitchen area kept neat and clean by removing trashed supplies
• Assisted with kitchen prep work
• Packaged, arranged and labeled ingredient
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Maintained clean kitchen workspace by sweeping, mopping and taking out trash
• Practiced proper safety and sanitation standards.
• Prepared ingredients for menu items.
Inside Worker
Pizza Express-Houma, LA
May 2002 to June 2010
• Successfully communicated with all team members to navigate job duties and complete daily tasks.
• Restocked food items, including condiments and toppings, when inventory ran low.
• Checked guests' identification before serving alcoholic beverages.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Moved and set up seating, prepared extra silverware prior to arrival of large groups.
• Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Used cash registers and credit card machines to cash out customers
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Supervised restocking of salad bar and buffet for lunch and dinner service. Cashier/Customer Service (Seasonal)
Micheals Arts and Crafts-Houma, LA
September 2009 to January 2010
• Greeted customers
• Retrieved carts from parking lot
• Received payments from customers by cash,credit card, check,debit card and gift cards
• Maintained knowledge of current promotions, exchange guidelines,payment policies and security practices
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote item
• Observed customer behaviors to identify security threats and escalate concerns to supervisors Retail Sales Associate/Cashier
Burkes Outlet-Houma, LA
August 2006 to April 2007
• Answered incoming calls
• Conducted transactions by using credit and debit card machines,check verification machine,cash register and POS systems and by accepting gift certificates and gift cards.
• Placed orders
• Up-sold products to customers
• Assisted with exchanges and returns
• Responsible for setting up and maintaining store displays
• Cleaned and organized the sales floor.
• Maintained a clean service environment
• Provided pleasant customer service
• Maintained inventory on sales floor
• Managed price markdowns
• Operated cash register
Education
High school diploma or GED in General Studies
Bayou cane adult Ed - Houma, LA
January 2005 to April 2005
Skills
• Commercial Cleaning
• Point of sale knowledge
• Hospitality
• Food production
• Cash register
• Merchandising
• Loss Prevention
• Inventory Control
• Food Safety
• Time management
• Guest services
• Bartending
• Food inspection
• Kitchen Experience
• Laundry
• Customer service
• Serving Experience
• Upselling
• Food handling
• Hotel experience
• Table setting
• Bill computation
• Planograms
• Retail Sales
• Food Service
• Food Handling
• Inside Sales
• Residential Cleaning
• Host/Hostess
• Verbal and written communication
• Restaurant experience
• Pricing
• Food Preparation
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