Customer Service Call Center
Resume:
DENESHA
DE JESUS
*********@*****.***
Orlando, FL 32835
Bold Profile
Dedicated and motivated to maintain customer satisfaction and contribute to company success. Maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
PROFESSIONAL SUMMARY
SKILLS
• Medical Scheduling
• Outbound Sales
• Documentation
• Insurance Verification
• Multi-Line Telephone Operation
• POS
• Call Center Operations
• Bilingual (Spanish)
• Cold Calling
• Powerpoint
• Computer Proficiency
• Training
• Medical Billing
• Order Fulfillment
• Excel
• Store Maintenance
• Front Desk
• Retail Sales
• Customer Service
• Microsoft Office
West Town Academy
Chicago, IL
High School Diploma
EDUCATION
Tailored Management - Client Account Specialist
Maitland, FL, USA • 02/2025 - Current
DHL - Encoder
Orlando, FL, USA • 02/2023 - 01/2025
Automated Health Services - Customer Service Representative Tallahassee, FL, USA • 04/2022 - 09/2024
Element Energy - Outreach Representative
Orlando, FL, USA • 01/2022 - 02/2023
Faneuil - Customer Service Call Center Supervisor
Orlando, FL, USA • 01/2020 - 01/2022
WORK HISTORY
• Scan merchandise
• Label
• Sort mail
• Re scan rejected mail and fix accordingly
• Prepare boxes and bins
Used approved scripts to de-escalate angry customers during telephone interactions
•
• Insurance verification
• Billing
• Scheduling appointments/transportation
• Overcame objections
Explained product prices and packages as well as answered questions and addressed concerns of customers
•
Set up appointments with interested customers according to schedule availability
•
• Made outbound and inbound calls per day
Delivered scripted sales talks to customers reached via automatic dialing systems
•
Assisted in planning events such as conferences, fundraisers related to organization's mission
•
CVS Health - Customer Service Representative
Kissimmee, FL, USA • 12/2017 - 12/2019
• Performed data entry for customer information
• Managed client records
• Answered general questions
• Resolved customer information and complaints
• Responded to claim inquiries
Offered advice and assistance to customers, paying attention to special needs or wants
•
• Assisted customers with setting appointments
• Train/Listen & grade calls
Offered advice and assistance to customers, paying attention to special needs or wants
•
• Responded to customer requests for products and services ACCOMPLISHMENTS
• Team lead
• Supervisor
Spanish
Native or Bilingual
LANGUAGES
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