Customer Service, R&D, Credit analyst, Sales, Fraud

Eddie G.B. McDonald

Wilmington, DE *****

*********@*****.*** 302-***-**** www.linkedin.com/in/eddiegbmcdonald/

Effective team leader with significant customer service and R&D experience in pharmaceutical, agricultural and financial arenas. Demonstrated track record for delivering results, leveraging scientific background as well as business acumen to drive the bottom line. Reliable, self-motivated professional with outstanding customer service, financial support and data analysis. Detail-oriented with strong communication and writing skills. Effective trainer for classroom and individual instruction to new users within a domestic or global team.

Expertise includes:

Credit and Finance

Customer Service Support

Key Relationship Development

Emerging Pharmaceutical R&D Support

Sales and Marketing

Financial Statement Analysis

GAAP Knowledge

Analytical

Portfolio Management

FDA And DEA Records Maintenance

Documentation / Reporting

Chemical and Physical Lab Testing

Team Supervision and Motivation

Lab Instrument Use / Maintenance / Repair

Powell Electronics Inc., Swedesboro, NJ 2020 – 2024

firstPRO, Philadelphia, PA 2019 – 2020

Credit Analyst

Managed portfolio of credit accounts, appraising customer financial risk and data with related trade information to grant appropriate credit limits. Developed and maintained positive business relationships with key individuals within client financial organization, financial institutions and related trade companies. Interfaced with corporate marketing department, relating to potential customer financial issues, anticipating potential problems, legal implications, recommending and implementing remedial course of action.

Analyzing credit data and financial information-Examine financial transactions and credit history case by case (statements, balance sheets, legal docs)-Monitor and collect outstanding debt as directed on Active/Inactive past due accounts-Review and approve orders after verifying Customer payment status-Maintain existing portfolio of account files with current financial information, business credit reports, and personal credit bureau reports-Interface with sales representatives, A/P department, order processing, warehouse and Customer Support-Initiate and follow up on Letters of Credit, collateral deposits, wire transfers, cash applications and reconciliation of funds-Perform financial statement analysis of new and existing customers to determine financial strength, credit line and security.

Bank of America, Newark, DE 2020

Fraud Analyst

Managed incoming calls to assist clients with fraud issues and determined their authenticity. Provided management with production analysis regarding daily intake. Worked with different departments to validate the client’s day-to-day activities related to their transactions.

Assisted clients with loan options depending on their income to debt ratio by adhering to policy, applying sound ethical judgment regarding personal behavior.

Coordinated efforts with the fraud and loan departments to ensure that the client’s request was handled in a efficient and timely manner.

Ensured that the bank’s reputation was upheld according to laws, rules and regulations.

Eddie G.B. McDonald *********@*****.*** Page Two

AMERICAN INCOME LIFE INSURANCE Co, Blue Bell, PA 2016 – 2018

Life and Health Insurance Sales Agent

Provides service to clients' changing insurance needs by selling life, health, and disability insurance. Builds and maintains a client base as well as, keeping clients informed about products and services for life and health insurance by providing knowledgeable financial guidance to clients to ensure that their retirement is customized to their financial needs. Aides the underwriter in assessing risk by evaluating all factors using detailed information from prospective to help minimize loss. Follow through with underwriting to be sure that client applications are being processed in an effective and timely manner. Maintain contact with existing clients on an ongoing basis to determine whether their financial needs have changed. Cold call potential clients based on acquired leads, client referrals and web inquiries. Educated in products and services for retirement and money management in the changing economy.

Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Obtains underwriting approval by completing application for coverage. Handling and verifying all clientele bank account information properly. Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs. Submitting client's information on time ensuring they receive coverage.

AXALTA COATING SYSTEMS, Glen Mills, PA 2013 – 2015

DUPONT COMPANY, Wilmington, DE 2005 – 2013

Credit Analyst

Managed portfolio of credit accounts, appraising customer financial risk and data with related trade information to grant appropriate credit limits. Developed and maintained positive business relationships with key individuals within client financial organization, financial institutions and related trade companies. Interfaced with corporate marketing department, relating to potential customer financial issues, anticipating potential problems, legal implications, recommending and implementing remedial course of action.

Drove cash flow and days-sales-outstanding (DSO) performance of portfolio accounts by implementing improvement programs through collaborating with internal departments and customers, resulting in improving business relationships and ensuring 100% portfolio coverage.

Managed credit collections for high to low-risk customers with past-due balances by implementing customized payment improvement programs and maintaining business relationships while fulfilling credit obligations, ensuring Sarbanes-Oxley (SOX) compliance for bi-weekly, monthly and quarterly reports, meeting auditing and business expectations.

DUPONT CROP PROTECTION, Newark, DE 2002 – 2005

Senior Assistant Chemist, Environmental Fate Group, Contract position through The Franklin Company

Performed compound stability testing, sample analysis and quantitative analysis for pipeline products in development stage. Executed JPLC UV and LC/MS testing. Conducted soil degradation screens, determining compound degradation rates and soil sorption coefficients.

Evaluated efficacy of extraction solvents and dosing methodology for soil degradation studies, determining reduction of chemical compounds in controlled environment. Generated metabolites in photolysis study for compound characterization by simulating effects of sunlight at different intensities and times, ensuring proper decomposition of chemical breakdown.

Analyzed, recorded and communicated data to management team, providing complete characterization of compounds in chemical pipeline. Conducted studies in accordance with standardized procedures and proper personal protective equipment, resulting in zero safety incidents.

Received, for providing supporting data, enabling project submission in field trial.

Eddie G.B. McDonald *********@*****.*** Page Three

Education

Master of Business Administration (MBA), Dual Master Degrees in Finance and Marketing, Goldey-Beacom College, Wilmington, DE

Bachelor of Arts (BA), Biology, University of Delaware, Newark, DE

Professional Development

2016 Present Licensed Life Insurance Agent for the State of Pennsylvania and Delaware

2009 Six Sigma Certified, DuPont Corporation

2007 Professional Development: Fundamentals of Exporting, DuPont Corporation

2006 SAP / Business Warehouse certified, DuPont Corporation

2004 Development Team Accomplishment Award, DuPont Crop Protection

Technical Skills

MS Windows 10 Pro, Microsoft Office Suite, MS Access, MS Excel, MS PowerPoint, MS Word, Lotus Notes, Outlook and SAP R/3, S/4 HANA, E-Customes, credit risk monitoring

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