Customer Service Medical Records

Nyjah Day

**** ******* **** **, ***** Marlboro, MD 20772 240-***-**** **********@*****.***

Objective

Experienced leader seeking full time employment in a hospital or government environment by building lasting relationship with leadership and effectively meet and exceed customer expectations.

CERTIFICATIONS:

First aid/CPR

Passenger/Driver up to 15 people

DSL CERTIFICATION

EDUCATION:

BALLOU HIGH SCHOOL-HIGH DCHOOL DIPLOMA 2013

Skills & Abilities

Over 10 years of customer service

Effective in relationship building with customers from various backgrounds.

Detailed and result driven with ability to work with a team or independently.

Customer focus individual with a focus on solutions

Culinary

A reputation for attention to detail and excellent communication skills

Dedicated to completion of tasks assigned and always willing to strive for excellence.

Patient experience focused

Excellent in communication

Microsoft word

Excellent time management

Ability to work under pressure.

Road ready

Effective in cleaning offices/rooms and general areas.

Job Experience

LEAD PATIENT TRANSPORTER AAA TRANSPORTATION UPPER MARLBORO MARYLAND PRESENT

. Transports patients to various hospital departments before and after procedures as needed.

Obtain old charts and history and physicals from Medical Records Department

Answer incoming phone lines and transfer when needed.

Participate in unit meetings and educational activities in order to develop skills and grow in awareness.

Maintain cleanliness of patient areas.

Delivery of medical records to proper locations.

Assist patients in walking to prevent accidents by falling or transport non ambulatory patients using wheelchairs.

Works with patients to identify Services needs provided friendly courteous and efficient service.

LEAD RESIDENTIAL AID SPRING ARBOR LIVING JULY 2019 – SEPTEMBER 2021

Provide Residential care services.

Assist residents with daily living such as personal hygiene, grooming, eating and using the restroom.

Promote positive self-esteem and self-worth trough interactions.

Calculate meditation dosages and assist with any necessary dietary changes.

Ensure residents receive proper medical care as needed.

Communicating with case managers, physicians and other healthcare professionals.

Perform housekeeping activities such as Landry, vacuuming.dusting,, cleaning and minor repairs.

Proactively seek ways to exceed resident and employee expectations.

Complete required documentation.

Creating and managing team scheduling

Assigning work areas for team members.

FOOD SUPERVISOR SODEXO HOWARD UNIVERSITY HOSPITAL AUGUST 2016 – DECEMBER 2018

Ensure that meals are prepared in Accordance with residents' dietary guideline.

Inspected all food and ingredients to ensure freshness in properly stored leftovers.

Maintained variety in each day's menu while taking dietary issues into consideration.

Creating and managing team schedules.

Reporting to HR And senior management

Helping to resolve employee issues and disputes.

Inspect and monitor facilities equipment.

Check for all health and safety hazards.

Maintain records of food, beverage inventory

Hiring,Training and managing of staff

Ensuring prompt and friendly customer service

Facilitate food temp logs and creation of food menu specials.

Management supervision production of staff

Assisting culinary director on assign duties related to kitchen operations.

Work with POS systems by entering process orders.

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