Customer Service Quality Assurance

Shahryar Khan

Sound Beach, NY ***** 631-***-****

***********@*******.*** Bold Profile

PROFESSIONAL

SUMMARY

I certified twice cool training 2013 and in 2024 to keep up with system management and improve business as certified business manager. I did work with 7eleven corporate as manager from 2000 till now . I worked as driver driving large school buses and as well drive suffolk transit buses for ADA department for 3 years hold a CDL B with air brakes and passenger endorsement. SKILLS • Customer service

• Strong multi-tasking

• Problem-solving

• Retail operations

• Highly motivated

• Stockroom management

• Decision-making skill

• Friendly and outgoing

• Dependable and reliable

• Sales growth

• Inventory control

• Store maintenance

• Coaching and mentoring

• Accurate money handling

• Merchandise strategizing

• Visual merchandising

• Scheduling

• Sales leadership

• Sales analysis

• Shift scheduling

• Stock management

• Store opening and closing

• Goal setting

• Detail-oriented

• Employee scheduling

• Staff management

• Hiring and training

• Strategic planning

• Decision-making

• Retail employee training

• Upselling and cross selling

• Operations oversight

• Payment processing

• Market trend awareness

• Staff recruitment

• Language fluency

• Program administration

• Documentation expertise

• Profit and loss management

• Merchandising

• Safety mindset

• Reporting and documentation

• Promotions management

• Hiring management

• Point of sale systems

• Quality assurance mindset

• Reporting

• Budgeting and cost control

• Budget leadership

• Staff relations

• Multitasking and organization

• Training and mentoring

• Customer relations

Relationship building and

management

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• POS systems

• Product merchandising

• Sales expertise

• Friendly and positive

• Store merchandising

• Strategic thinker

• Team motivation

• Loss prevention procedures

• Supply ordering

S K

• Vendor collaboration

• Supplier communication

• Meticulously detail-oriented

• Promotional planning

• Merchandise planning

• Shrinkage control

• Incident reporting

• Recruitment and hiring

• Cost control

• Budget administration

• Technology proficiency

• Process improvements

• Performance monitoring

• Resourceful nature

• Financial oversight

• Store operations

• Quality assurance

• Outstanding communication skills

• Inventory management

• Bank and safe deposits

• Team development

• Policies and procedures

• Customer service management

• Sales strategies

• Sales coaching

• Team leadership

• Operations management

• Customer response

• Delegating work

• Accurate cash handling

• Documentation and reporting

• Hourly shift management

• Cash management

• Work Planning and Prioritization

Retail merchandise quality

standards

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WORK HISTORY RETAIL STORE MANAGER 01/2000 to CURRENT 7eleven

Experience in human resources, payroll, hiring, inventory management, employees management, scheduling, ordering, checking on deliveries.

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• I managed multiple stores at a time.

• I did a course in retail as store manager from 7eleven corporate university. DRIVER 05/2023 to 06/2024

Suffolk Transportation Service Inc. 1905 Pond Rd Ronkonkoma NY 11779 Driver ADA department

DRIVER 01/2024 to 04/2024

TLCM LLC 15 Middle Ave Holtsville NY 11742

• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.

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Achieved safe driving records by consistently following traffic rules and regulations.

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Delivered goods and products to customer on time and in excellent condition.

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STORE MANAGER 01/2017 to 01/2021

Bolla Market

BUS DRIVER 01/2015 to 07/2017

Suffolk Transportation 9 Old Middle Country Rd Coram NY 11727 I hold a CDL class B driver License with passengers and Air Brakes endorsement.

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EDUCATION GED

College 3 Years Computer Science, Maths, Social Studies 01/1999 F84 Model College Islamabad, Islamabad Pakistan

CERTIFICATIONS CDL Class B, Passenger, Air Brakes

PERSONAL

INFORMATION

Date of Birth: 04/13/81

LANGUAGES English, urdu and pashtu

Full Professional

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