Customer Service Member

Stephanie Nateras

**** * ******** *** *** ***, West Valley City, UT 84120 Cell: 801-***-****

*******.***********@*****.***

Highlights

• Fluent in Spanish and English

• Dependable Vehicle

• Responsible and Reliable

• Trustworthy

• Independent

• Work well with others

• Great customer service

• Friendly

Experience

CASHIER May 2017 to February 08, 2018

Sam’s Club Salt Lake City, UT

1) Accounting

2) Business administration

3) Record keeping

4) Operating the registers, opening and closing the registers 5) Maintain knowledge of store merchandise

6) Handling transaction on a daily

7) Scheduling

8) Maintain good customer service always

9) Handling money on a daily

10) In charge of over $1K daily revenue cash and checks and maintaining minimal error to provide profitability 11) Maintain accurate handling of cash and checks and balanced end of the day sales to achieve accurate bookkeeping records. 12) Successfully collaborating with coworkers.

13) Ensure 100% accountability for every transaction daily. 14) Strong numeracy skills.

15) Strong computer skills.

16) Exude friendly, courteous, and positive attitude and demonstrate professionalism.

17) Taking care of the customers and providing exceptional customer service to all guests.

Member Service Associate Jan 07, 2019 to Nov, 2020 Sam’s Club Salt Lake City, Utah

As a Member Service Associate at Sam’s Club I maintain the following responsibilities:

1) Exceeded expectations and complaints by members with selling and exchanging items they did, and didn’t want, on an everyday basis.

2) Used multitasking skills and assisting members in person and by phone.

3) Exceeded by selling memberships independently over 100 memberships and averaged $10,000 daily sales

4) Respectfully handled customers complaints while maintain levelheaded to solve their problems and find workable solutions.

5) Applied customer service and communication skills to build relationships with the members and associates as well. 6) Processes returns, exchanges, debit/credit transactions, credit applications and memberships using cash registers and on the Ipad.

7) Balanced cash drawer at the end of my shift daily. 8) Provided member service by acknowledging the member, identifying their needs, assisting with purchasing decision, locating merchandise, resolving many issues and concerns, and promoting the company’s products and services.

9) Communication with the management team regarding members request and vendor related concerns.

10) Guaranteed positive customer service and experiences resolving all customers complaints and issues.

11) Computed accurate sales prices for purchase transactions 12) Answering questions on the phone and in person about our memberships benefits and looking up items in stock. 13) Organized weekly sales reports about “Plus Membership” for our members so that they will be receiving the benefits they deserve.

14) Responsible for ringing up members in a timely manner and guaranteeing high level of customer service.

SUTTER HEALTH April 2021 to current

Salt Lake City, UT

1. Communicating daily with members and providers from hospitals and facilities 2. Providing members their benefits changing primary care providers daily 3. Providing providers with patients eligibility/benefits on daily 4. Responsible in providing the correct information to our members and providers Education

May 2016 Diploma, West Valley City, UT, Granger High School. April 2017 College, Murray UT, Stevens Henagar.

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