Data Entry Clerk, Sr. Collector Specialist, Customer Service

Angela Knight-Foye

Senior Collections/Customer Service

With a background in both collections and accounting, I bring a balanced skill set that includes financial accuracy, strong communication, and the ability to manage revenue cycles effectively. I understand the importance of timely collections to ensure healthy cash flow, and my accounting expertise ensures precision in financial reporting and compliance. Together, these skills make me confident in my ability to contribute to your team’s financial goals.”

Employment History

Senior Legal Analyst at Waste Management

January 2022 — NOVEMBER 2024

Research and confirm written-off accounts compliance with legal placement requirements.

Provide necessary documentation to support write-off balances for legal collections.

Submit zip file via Debt Next to assigned attorney.

Compile and confirm compliance of written-off accounts with legal placement requirements.

Provide documentation to support write-off balances for legal collections. Process affidavits, bank garnishments. Approve or decline settlement requests based on type of debt, amount and length of payment plans.

Senior Lien Analyst at Waste Management

DECEMBER 2019 — DECEMBER 2022

Research and verify customer payments for requested lien waivers.

Manage multiple large home builder lien waivers reports.

Submit NTO's to NACM for specific projects.

Perfect Lien Rights when applicable.

Senior Dispute Resolutions at Waste Management

DECEMBER 2017 — DECEMBER 2019

Research and resolved disputed per customer contract accounts for commercial, roll-off and landfill accounts.

Received escalated calls from collections floor,

Perform account reconciliations in relation to customer’s dispute regarding payments and/or credits. Revised invoices when required.

Communicate resolution to customers (external/internal) using excellent verbal and written communication.

Submitted credits when applicable to correct accounts. Reconciled accounts.

Negotiated payment arrangements when applicable.

Senior Collector/Team Coach/Senior Credit Analyst at Waste Management

JANUARY 2007 — DECEMBER 2017

Placed calls to customers regarding balances due for compactors, commercial and landfill accounts.

Submit payment for customer accounts.

Reconcile accounts as warranted.

Resolve problems with government and specialty accounts.

Team Coach – duties include but are not limited to:

Training, development and evaluation of new and current employees.

Created training materials to assist with the team’s growth and individual development.

Planned/lead monthly team meetings.

Credit Analyst

August 2004 – January 2008

Responsible for analyzing credit background and financial reports to determine risk involved for extending credit.

Perform credit verifications on current and/or perspective customers.

Acquired additional guarantees for giving credit as needed per project.

Allied International Credit Corp. / AIC

Manager Client Support (CS) & Information Processing (IP)

Dollars and Sense Magazine

Administration Manager

SKILLS

Managerial Skills/Knowledge Organizational and Planning Dispute Resolution

Employee Training Development Strong Collection Skill Set Year End Accounting

Accounts Payable/Account Receivables Customer Service/Collections Bankruptcy

Applications Knowledge:

Microsoft Office Suite

NACM

Debt Next Legal Collections

AS4000

Experian and D&B websites

GETPAID

SAP

Process Improvement

Developed job aids for 3rd party teams, collections and lien management.

Education

Everest College – Phoenix, AZ - Associate - Business Accounting

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