Customer Service Front Desk
Resume:
Fortunate C Magwere
WhatsApp +27-744******
****************@*****.***
ABOUT ME
With my extensive administrative background and passion for providing exceptional customer service, I am confident and hard working.Having worked in various administrative roles for years, I have developed a keen eye for detail and a strong ability to multitask in fast-paced environments. I am highly skilled in managing phone systems, coordinating appointments, and maintaining a professional and welcoming reception area. The opportunity to be the first point of contact for clients and visitors excites me, as it allows me to showcase my exceptional communication and interpersonal skills.
EDUCATION
MUTARE GIRLS HIGH
5 O levels including English
PACE COLLEGE
Diploma In Private Secretarial (LCCI)
Diploma in Business and Industrial Administration (LCCI)
Pending Studies
Certificate in Executive Secretarial (Alison Online)
WORK EXPERIENCE
SORBET South Africa
Spar
Front Desk Coordinator (FDC)
May 2021 - December 2023
Duties
●Welcoming guests
●Taking bookings
●Allocating guest to nail technicians or therapists
●Handling of incoming and outgoing phone calls
●Marketing and selling Sorbet cosmetics to walk in clients
●Processing transactions and issuing receipts
●Stock counting
●End of day reports
●Handling of incoming and outgoing email
●Cash ups
●General cleaning inspections of Medi,Pedi stations, Massage rooms and Kitchen area
●Booking trainings for nail techs or therapists
●Ensure health and safety measures for guest
●Sending reminder emails and messages to guest a day before their booking
●Opening and closing of the Spar
Systems
ESP
My Appointment
PRIMETIME SOLUTIONS South Africa
International Recruiting Firm
Office Administrator/ Consultant
February 2018 - April 2021
Duties
●Recruitment and Selection for( UAE)
●Building and maintaining relationships with candidates
●Advertising of vacancies
●Assess appliations and resumes
●Contacting potential clients
●Arrange and Schedule interviews
●Match applicants to job positions
●Candidate selection
●Understand clients requirements
●Arranging reference and background checks
●Purchasing stationary and other office materials
●Maintaining records of candidates and clients
●Assisting successful candidates with Visa Processing
●Clerical tasks
●Answer telephone, screen and direct calls
●Clean and maintain reception area
●Take and relay messages
REAL SALES Zimbabwe
Receptionist
January 2016 - December 2017
DUTIES:
●Receiving and receipting all property payments and subscriptions
●Typing clearance forms for company level
●Typing offer letters
Attend to all incoming and outgoing phone calls
Purchasing stationary and other office materials
Welcoming and attending to all visitors
Clerical tasks
Ensure that the reception area is clean
Provide visitors with refreshments
DULY TRUCKS Zimbabwe
Workshop Receptionist/Secretary
July 2013 - December 2015
DUTIES:
●Welcoming and attending to all visitors
●Receving, inspecting and checking all incoming vehicles for a service
●Opening job cards
●Informing clients progress on their vehicles
●Keep an updated report of all incoming and outgoing vehicles
●Typing a daily progress report and send it to the Head Office
●Typing quotations
●Attend to incoming and outgoing calls
●Ensure that the reception area is clean
●Meeting minute taking
●Proper recording of all requested calls from different departments
SKILLS
Strong Interpersonal and Administration skills
Excellent organisational and time management
Good communication skills
Proficiency in Microsoft Excel, Word and Outlook
NB: References available apon request
Contact this candidate