Customer Service Security Guard
Resume:
PEDRO SANTANA
Tamarac, NY *****
****************@*****.***
Highly enthusiastic with a Professional experience of client interface experience. Knowledgeable in sales, account management and training. As an experienced Customer Service Rep, led, trained and developed staff to meet and exceed company objectives. I take pride in providing the highest quality Customer Services and strive to apply that to my future endeavors.
PROFESSIONAL EXPERIENCE:
Hertz Dania Beach, FL
Utility 09/2023-06/2024
IMC Powered by Parts Authority Pompano Beach, FL
Delivery Driver 11/2022-02/2023
Crash Mansion/Blvd New York, NY
Doorman/Security Guard 02/2009-04/2012
•Ascertain that patron have proper identification before allowing club entry
•Answer patron inquiries on locating the nearest restaurants, delis, and subway stations
•Assist patrons in finding proper club area where their private party is located
•Ensure the safety of both patrons and company staff
•Eastern Testing and Inspecting New Hyde Park, NY May 2014- October 2018
•Radiographer/Wedding Inspector
•Examined gas pipes to ensure seals were properly and safely welded
•Conducted quality control tests to determine safety levels
Budget Rent-A-Car New York, NY
Senior Service Agent 01/2004-11/2007
•Prepared vehicles for customer rental, ensuring all vehicles were at proper fluid levels (i.e., gasoline, windshield wiper fluid)
•Assisted customers with sales process engaging and building a rapport with clients to promote growth and achieve goals
•Made certain customer belongings accidentally left behind in rental vehicle were returned to proper owner, followed up with renter to organize accurate and efficient pickup and
•delivery.
•Followed by with vehicle renters, gathering feedback in order to maintain and improve high levels of customer satisfaction.
•Delegated sales goals and ensured current staff exceeded goals
•Maintained orders for the store's inventory needs and materials
•Developed, managed and tracked database by updating daily info to keep trials on track
•Managed communications for Trial participants comprised of employees (including executives) and external customers
5 Point New York, NY
Doorman/Security Guard 03/2000-07/2003
•A professional, outgoing, and friendly demeanor, excellent skills, and willing to go the extra mile for customer satisfaction
•A strong communicator fluent in both Spanish, and English with a solid combination of interpersonal and organizational skills acquired while working in the diversified fields of Sales, Services, and Security.
EDUCATION:
•High School Diploma, Forest Hills High School, Forest Hills, NY
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