Human Resources Customer Service
Resume:
James Ross
Denton, TX *****
Dear Human Resources professional:
Please find attached my current resume. I would like to summarize my experience which makes me uniquely qualified for this position. I am sure working together will be a win-win decision. Thank you for your consideration.
It is my experience every company and position is unique. I adapt well to new cultures and methods.
I will be 100% committed to learning the details of my position, becoming an expert the customer will trust.
Exceeding sales quota and expectations has always been my goal. This includes prospecting for new customers, managing and growing existing customers and relationships with channel partners, dealers and consultants.
Strong verbal and written communication skills; ability to engage with customers effectively. Also, very skilled at quickly building and maintaining rapport with prospects while closing the sale.
I love a challenge! Eager to learn and adapt to new processes and technologies. Always looking to learn more so I can contribute more. Expert with SalesForce CRM and GO TO MEETING, Teams, etc.
I am adaptable to unplanned changes, taking the initiative and always exceed the standard. Being early is being on time.
I would very much like to schedule a phone call, or an in person interview. Sincerely yours,
James D. Ross
Phone / text: (214) 710 – 4898
Email: **********@**.***.***
James D. Ross
Account Management, Sales and Sales Support
********@*****.***
Cell / Text 214–710-4898
PROFILE:
High achiever and competitive with desire to be the very best
Constantly building skills & product knowledge; open to coaching & new ideas
Active listening skills, ability to understand and overcome objections
Verbal and articulate with an optimistic and friendly outlook, easily builds rapport
Ability to complete my duties while contributing to team projects & helping others Work History:
Inside Sales/Business Development JR Real Estate, Baen & Company 09/2017 – Current
Exceeded expectations finding new clients by industry knowledge, rapport and relationship building.
Self-Taught ‘expert’ regarding federal, state and local laws and regulations
Contact & qualify individual property & mineral rights owners and lease holders
Create interest and discuss options regarding petroleum exploration and production
Qualified opportunities presented to investors, coordinated meetings & maintained records. Account Manager Hewlett-Packard Enterprise; 03/2016 - 09/2017
Exceeded customer growth sales goal by 108%, and net new business goal by 169%
Full cycle account manager representing complex IT Operations, networking & security software.
Conducted need discovery, solution pitch, quoting, order entry, cross sell, license upgrade
Coordinated other HP sales channels (hardware, financing, hosting, etc.) and channel partners Accepted additional responsibility as SalesForce CRM Subject Matter Expert Laid off when IT Ops sold to competing software company, MicroFocus Inside Sales & Team Supervisor Dell Technologies* 06/2015 - 03/2016
Laid off after Dell terminated agreement with this channel partner, Teleperformance
Successful exceeding quota as sales rep. to rebuild inactive small business customers
Promoted to Product Specialist, leader of top producing sales team of 8 account managers
Negotiated and closed the more complex equipment, software and financing opportunities
Additional responsibility as software licensing SME (Windows, MS Office, SalesForce, Norton).
Maintained accurate lead and sales records, team workflow, quote generation, CRM maintenance Inside Sales/Tour Coordinator Coach America 01/2009 - 06/2012
Top producing inside sales rep. for national private, luxury motor coach operator
Successful selling to nonprofit, commercial and educational markets
Met or exceeded sales quota every month, earned annual top producer award “Winner’s Circle” twice
Developed profitable relationships with carriers, hotels, restaurants and tour destinations
Supported field sales with lead generation, sales quotes, meeting & call scheduling.
Supported dispatch, tracked driver hours, seniority, relief drivers, equipment selection and lodging
Performed clerical and customer service duties as assigned. Inside Sales Account Manager Neopost USA 12/1999 - 12/2008
Hired to develop and lead new inside sales focus on SOHO market
Exceeded every monthly sales goal, 108 consecutive months
Top producer 7 of 9 years approximately 70% net new business
Cross sell, up sell and pursue agreement renewals with existing customers
Led growth into new markets and customer segments: midsize business, government and nonprofit
Accounting, shipping and addressing software to new and existing customers
Registered agent with Canada Post and led sales to new Canadian commercial customers
Qualitied sales leads for other departments, generated quotes, managed lease agreements James D. Ross
Account Management, Sales and Sales Support
********@*****.***
Cell / Text 214–710-4898
Work History Continued
Advantage Sales and Marketing, Event Supervisor, June 2012 – Sept 2014
Conducted live product demonstration sales events in high volume big-box retail locations.
Accepted additional responsibility for training new event specialists after only (3) months.
Promoted to event supervisor after(6) months, supervised up to four subordinates
Responsible for forecasting sales, planning and organizing up to five total events
30 hours per week while attending University full time Education
Bachelor of Business Administration, University of North Texas, 3.54 GPA
Associates of Arts and Sciences, Richland College, 3.71 GPA
Certificate, Principles of Persuasion, Lecture by Jeff Sager
Certificate, ACE Sales academy
Military
US Army Reserve, Co. C, 980th ENG. BN. (1992 – 2000)
US Army, HHC, 12th ENG BN, 3rd Infantry Division (1989 – 1992)
Awarded National Defense, Army Service and Armed Forces Ribbons
Desert Shield and Desert Storm Campaign Badges
Honorable Discharge, Sergeant E-5
Community Involvement
American Legion Post 405, Mesquite, TX, various committees
Mesquite High School Junior Reserve Officers Training Core, volunteer
Salvation Army, Denton, TX Service Center, various volunteer opportunities
Denton County Sheriff’s inmate literacy program
Miscellaneous Certifications:
SalesForce Classic Subject Matter Expert
SalesForce Lighting Subject Matter Expert
Adult, Child and Infant, Pediatric CPR/AED
American Red Cross First Aid
TDI License # 3173797
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