Customer Support Financial Services

R O R I S A NG MAGOME

Soweto, Gauteng 063-***-**** **************@*****.***

A B OUT M E

Dedicated and results-driven professional with over 10 years of experience in financial services and customer support. Proven ability to consistently exceed sales targets, deliver outstanding customer experiences, and build strong client relationships. Skilled in assessing customer needs, presenting tailored solutions, and maintaining high compliance standards. With a Certificate in Generic Management and strong technical proficiency, I adapt quickly to changing environments and bring value through teamwork, problem-solving, and service excellence. I am now seeking to contribute my experience and passion for service to a dynamic organization.

E D U C A T I O N

P R O F E S S I N A L

E X P E R I E N C E

Certificate in Generic

Management

Novia One

2022

National Senior Certificate

Wendy wood High School

2011

KEY SKILLS

Strong communication

and interpersonal abilities

Problem solving and

decision making

Time management and

organizing

Sales strategy and

performance

Customer retention and

complaint resolution

REFERENCES

Available upon request

Sales Consultant • First National Bank (FNB)

October 2018 – December 2024

Duties and Responsibilities:

Consistently exceeded monthly and quarterly sales targets through proactive client engagement.

Conducted needs assessments and recommended

appropriate financial solutions to enhance customer satisfaction.

Promoted a range of FNB products and maximized cross- selling opportunities.

Built and maintained long-term client relationships based on trust and service excellence.

Completed all administrative duties and documentation with accuracy and compliance.

Submitted performance reports and contributed to ongoing product and process improvements.

Ensured adherence to compliance and risk protocols. Sales Agent • ABSA

October 2017 – April 2018

Duties and Responsibilities:

Initiated customer engagements to promote bank products and services, meeting and surpassing sales objectives.

Maintained compliance with internal controls and regulatory standards.

Handled inbound and outbound customer queries while maintaining detailed records and reports.

Promoted customer loyalty and upselling by addressing customer needs effectively.

Collaborated with team members to enhance overall branch sales performance.

Sales Agent • Hollard

February 2016 – September 2017

Duties and Responsibilities:

Sold insurance policies (e.g., “My Life and More”) by identifying client needs and providing tailored solutions.

Effectively managed objections and closed sales to meet targets.

Developed strategies to compete in a saturated insurance market.

Maintained accurate sales records and delivered regular performance updates.

Ensured full compliance with industry regulations and internal standards.

Customer Service Specialist • River Island

June 2014 – August 2014

Duties and Responsibilities:

Delivered excellent in-store service by assisting customers with purchases and inquiries.

Supported sales targets through upselling and knowledge of promotional items.

Handled complaints and resolved issues to ensure customer satisfaction.

Assisted with inventory control and stock display management.

Receptionist • Cuticle Locksmith

2010 - 2013

Duties and Responsibilities:

Provided front-line support to clients and managed appointment scheduling.

Handled administrative duties, phone and email

correspondence, and billing.

Oversaw access control and general office coordination.

Supported technicians to ensure smooth service

operations.

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