Front Desk Services Manager

D. Alvee McDaniel

***** ***** ****

Westfield, Indiana 46074

Cell 317-***-**** ********@*****.***

Master of Science, Bachelor of Arts, University of Cincinnati, Cincinnati Ohio

Experience

Kelly Education, Indianapolis Indiana

Substitute Teacher, May 2025-Present

Proxy in waiting for teachers taking time off. I have taught Math, English, Reading, Art, Science and Gym.

Following the absent teacher lesson plan, maintaining classroom order and safety.

Document activities and provide feedback.

Marriott Philadelphia, Philadelphia Pa.

Director of Restaurants 2023- May,2025

Lead a management team of 12 and 80 hourly employes for each Restaurants within the hotel.

Lead the Outlet Team to highest profit level since 2018, by $300,000 for the year 2024 between all four restaurants.

As a team we focused on new Mocktail trends to generate profit, along with a new drink menu with dynamic pricing capabilities.

Collaborated with the Culinary Team to create new menus for the Event

Coordinator selling points for all four outlets. or all 4 outlets.

OSR Leader, Marriott International HQ, Bethesda, Maryland

Sr Leader for Banquets, F&B Restaurants, Events, Housekeeping, Front Desk, Event Services 2020-2023

Lead listed above departments at 22 different hotels

as a Task force Manager while management was out or being hired.

Marriott Gaylord National Harbor, Oxen Hill Maryland (1996 Rooms)

Sr. Event Services Manager, 2018-2020

Daily lead a team of managers and executed the client plan, and group needs while commanding Marriott consistency standards and specifications.

I planned the day-to-day operations for each shift to ensure we meet the expectations of the client with flawless operation from paper to execution.

I created a system of accountability for hired candidates by helping them understand the expectations of the position before accepting the Marriott culture.

Marriott Marquis, Washington DC (1100 Rooms)

Event Services Manager, Banquets 2016-2018

I collaborated with Events, Banquet & Set-up, Tie/Downs, to preparing for client events.

I ensured the consistency of all standards and specifications for each group.

I was the liaison manager between Banquets, Event Planning and AV Tech team.

I created an inventory system to keep track of rooms that were set ahead, turning that day along with locating equipment.

Marriott Wardman Park, Washington DC (1100 Rooms)

Front Desk, Banquets, Housekeeping, Restaurant Manager 2014 -2016

I supported property operations and guest relations needs throughout the hotel while maintaining a strong working relationship with all departments.

I served as Staff mentor into management, development and Marriott Culture.

Cumberland Courtyard, Atlanta Georgia 2010-2014 (182 Rooms)

Operations Manager 2010-2014 Bistro/Banquets Set-up, Events, Front Desk, Housekeeping, Manager

I assisted with the training and reopening of the Bistro after the renovation from buffet.

I managed an effective product standards program that led to an 89.3% score on the Brand Standards Audit for 2014. Also improving Execution Score to 87.4 for 2014.

Prior Marriott Properties as hourly employee 2005-2010 / Front Desk, Housekeeping, Bistro

Contact this candidate