Customer Service Relationship Manager
Resume:
Deeksha Gupta
K-*-*** World Bank Barra Kanpur
***************@*****.***
Match 2025 -
Currently working
here
November 2024 -
Currently working
December 2023 - May
2024
Objective
Results-driven and customer-focused professional with over 9 years of experience in building and maintaining strong client relationships. Skilled in delivering exceptional customer service, resolving complex issues, and enhancing customer satisfaction through effective communication and problem-solving. Proven track record in driving customer retention, implementing strategic initiatives, and managing cross-functional teams to ensure service excellence. Strong background in CRM tools, data analysis, and customer insights to optimize service delivery and support business growth. Adept at cultivating long-term partnerships and contributing to overall business success. Experience
Renault Kanpur
Digital SPOC
Manage end-to-end digital lead flow from capture to handover to sales. Monitor lead response time and ensure timely follow-ups. Act as the primary digital liaison between the brand and customers. Ensure all digital customer queries, complaints, and feedback are resolved promptly. Interface with digital agencies, CRM vendors ensure platform efficiency. Monitor and improve performance of digital assets (website, landing pages, apps). Generate and analyze digital performance reports.
Work closely with dealership and sales teams to align digital strategies with on-ground execution and support teams on digital tools and lead management systems. Ensure digital processes adhere to company standards and data privacy regulations. Monitor lead quality and digital touchpoint consistency. MRealty Digital
Sales Advisor
Increased sales by offering advice on purchases and promoting additional products. Listened to customer details and offered matching solutions to meet wide range of requirements.
Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction level.
Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
Increased sales by establishing rapport with customers and identifying their needs. Demonstrated features, answered questions and offered solutions. Responded to in-person and telephone requests for information about company offerings.
S B cars
Asst. Quality Care Manager
Manage and Co-ordinate with a team of employees
Manage large amount of incoming calls and outgoing calls Communication of company goals and deadlines to team Motivation of team members and assess their performance Provide help to management and keeps management updated on team performance Keep records of customer interactions
Process customer accounts and file documents
Go the extra mile to engage customers
Follow communication procedures
Guidelines and policies
Implemented and monitored quality improvement initiatives to enhance patient experiences and outcomes
Collaborated with cross-functional teams to develop and implement strategies to address quality care deficiencies
Analyzed data and generated reports to track quality care metrics and identify areas for improvement
March 2023 -
November 2024
June 2021 - March
2023
December 2018 -
March 2021
June 2017 -
November 2018
January 2016 -
August 2016
4 Fox Business Solutions
Client Relationship Manager
Manage and Co-ordinate with a team of employees
Manage large amount of incoming calls and outgoing calls Communication of company goals and deadlines to team Motivation of team members and assess their performance Provide help to management and keeps management updated on team performance Keep records of customer interactions
Process customer accounts and file documents
Go the extra mile to engage customers
Follow communication procedures
Guidelines and policies
Implemented and monitored quality improvement initiatives to enhance patient experiences and outcomes
Collaborated with cross-functional teams to develop and implement strategies to address quality care deficiencies
Analyzed data and generated reports to track quality care metrics and identify areas for improvement
Audi Lucknow
Customer relationship Executive
Manage and lead a team of employees
Manage large amounts of incoming calls and outgoing calls Communication of company goals and deadlines to team Motivation of team members and assess their performance Provide help to management and training and keeps management updated on team performance
Meet personal/team sales targets and call handling quotas Keep records of customer interactions, process customer accounts and file documents Go the extra mile to engage customers
Follow communication procedures, guidelines and policies REDCHIEF
TEAM LEADER / CUSTOMER SUPPORT EXECUTIVE
Supervise and guide a group of staff members
Efficiently handle a high volume of incoming phone calls Effectively communicate company objectives and deadlines to the team Inspire and evaluate team members' performance
Assist management with training and regularly update them on team performance Achieve personal and team sales targets and meet call handling quotas Maintain records of customer interactions, process customer accounts, and document files
Go above and beyond to engage with customers
Adhere to communication protocols, guidelines, and company policies Address complaints, offer suitable solutions and alternatives within specified time frames, and follow up to ensure resolution
WAVE DEALS
TELECALLING EXECUTIVE
Maintain records of customer interactions, handle customer account processing, and organize document filing
Adhere to communication protocols, standards, and company policies Go above and beyond to actively engage with customers Effectively handle a high volume of incoming phone calls Contribute to the team's success by achieving relevant outcomes Provide insights on potential products or services to management based on customer data analysis and needs assessment
Promote specific products to customers during phone interactions and persuade them to consider future purchases
Cultivate and nurture customer relationships
HPCL ORGANIZATIONS INDIA
COMPUTER OPERATOR
Manage the maintenance and operation of our computer systems Configure controls for computers and other devices, promptly addressing errors and documenting job runs
Safeguard the system's security and privacy for our clients Address and resolve customer complaints when raised Formulate policies and procedures
Strategise training and standardization of service delivery 2010
2012
2015
Persuing
Furnish precise, reliable, and comprehensive information using appropriate methods and tools
Education
Vivekananda public school
Highschool
1st
PVN inter college
Intermediate
1st
CSJM University
Graduation
2nd
IIBM institute of Management
MBA
Skills
Relationship Building Ability to work as team and individual as well Objection Handling
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