Customer Service Support Representative

Vicki Stolte

Tucson, AZ ***** 520-***-**** *************@*****.***

Professional Summary

Retail worker with proven track record in delivering high-quality customer service. Known for reliability and adaptability, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers. Well-organized and dependable, and sensitive customer loyalty. History of keeping work areas clean, neat and professionally arranged.

Skills

Customer assistance

Reliability and punctuality

Cash handling expertise

Work ethic and integrity

Patience and empathy

Refunds and exchanges

Cash drawer balancing

POS system operations

Decision making aptitude

Merchandise exchange

Multitasking and organization

Training and onboarding

Work History

Cashier, 08/2024 - Current

Deseret Industries – Tucson, AZ

Handled cash, credit, and digital payments while ensuring compliance with cash handling protocols.

Assisted customers with inquiries, providing excellent service and support during purchases.

Maintained cleanliness and organization of checkout area to enhance customer experience.

Learned store policies and procedures to provide accurate information to customers effectively.

Adapted quickly to a fast-paced environment while maintaining attention to detail in transactions.

Cashier, 06/2024 - 10/2024

Big Lots – Tucson, AZ

Processed customer transactions accurately and efficiently using point-of-sale systems.

Collaborated with team members to manage stock levels and restock merchandise as needed.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Stocked, tagged and displayed merchandise as required.

Facilitated smoother checkout process, trained new employees on POS systems.

Team Leader, 07/2014 - 02/2023

Chamberlain Group – Tucson, AZ

Led customer service team to enhance response times and improve overall customer satisfaction.

Developed training programs for new staff, fostering skill development and teamwork.

Managed escalated customer inquiries, resolving conflicts with professionalism and empathy.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Education

El Camino High School - Rohnert Park, CA

Certificate of Technical Studies: Computer Business Skills

Empire College - CA

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