Customer Service
Resume:
Tanvi Tanvi
winnipeg
****************@*****.***
1. I do have Class 5 License for commuting.
2. I have First -Aid and CPR Training.
3. I have Food Safety certification.
Willing to relocate: Anywhere
Personal Details
Highest Level of Education: Bachelor's Degree
Total years of experience: 3
Work Experience
Swing/Shift Manager
McDonald’s Canada-Winnipeg, MB
March 2020 to Present
• Excellent customer service skills and ability to be calm and effective in a fast-paced environment.
• Leading recruitment, development and retention of a team that operates with clear objectives and strategies in order to achieve goals.
• Understand Profit & Loss statements (line item level), and be able to effectively manage cost controls.
• Coach and counsel associates on performance issues as required.
• Manage work schedules according to the budgeted hours and business needs. Commercial and Personal Banking
Royal Bank of Canada-Winnipeg, MB
February 2024 to August 2025
• Proactively engage with clients on call providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
Customer Service Agent
TTEC-Winnipeg
October 2022 to March 2023
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively Overnight Associate
Home Depot Canada-Winnipeg
May 2022 to September 2022
• Verifying inventory, reading reports utilizing computer terminals and Home Depot portable phones
• Stocking merchandise onto shelves to achieve 100% in stock
• Maintaining aisle cleanliness
• Obtaining pick lists and gathering merchandise throughout the store to fill customer orders
• Communicating with other overnight team members to ensure all products are stocked accurately
• Moving freight safely from designated staging areas to overheads using the appropriate equipment as necessary
Business Analyst Internship
Red River Co-op-Winnipeg
September 2021 to December 2021
• Using data modelling techniques to identify ways in which an organisation can operate more effectively.
• Communicate with senior people in organisations to find out what they hope to achieve
• Formulate ways for businesses to improve, based on previous research
• Persuade internal and external stakeholders of the benefits of new technology or strategies
• Oversee the implementation of new technology and system.
• Exploring how the organisation is currently operating via research, which could include interviewing employees and collecting quantitative data
• Explore different solutions, their risks, benefits and impact.
• Creating documents to outline the proposed changes and the steps involved.
• Ensuring the changes are made – for example, by overseeing the implementation of new technology or a new approach
• Contributing to training and support for people affected by new systems and processes LUNCH SUPERVISOR
ÉCOLE STANLEY KNOWLES-WINNIPEG, CA
2020 to 2020
CANADA)
• Supervised students to ensure a safe, calm and respectful environment.
• Observe and rectify inappropriate activity.
• Maintain discipline.
• Ensured optimum efficiency during rush.
• Help in solving potential issues with school official.
• Planned interesting and joyful games for students.
• Assisted Students calmly in answering and with their food. Education
College diploma in Business and Technology Management RED RIVER COLLEGE - Winnipeg, MB
January 2020 to April 2022
Skills
• Application Development
• Requirements Gathering
• Data Modeling
• Retail Sales
• Oracle
• Computer Skills
• Communication Skills
• JavaScript
• Agile
• SQL
• Microsoft SQL Server
• Cash Handling
• Active listener
• Business Analysis
• Jira
• MySQL
• Sales
• Problem solving
• Business Requirements
• User Interface (UI)
• XML
• Serving Experience
Contact this candidate