Security Officer Customer Service

Willow Draconis

Oakman, Alabama, United States

*************@*****.*** 503-***-****

linkedin.com/in/willow-draconis-386b4b65

Summary

I am a motivated, self starting and ernest individual. I take pride in my work and I am ready to start my new work life adventure. I'm a disabled military veteran with a variety of skills, abilities and knowledge. I being fresh new ideas and out of the box thinking to the table. Love to get started as soon as possible. Experience

Business Owner

Draconis Animal Broker

Jan 2016 - Present (6 years 9 months +)

Maintaining and Operating a virtual internet based company. Specializing in assisting individuals in finding the perfect animal or pet for home, farm or conservation. Research and Remedial Anaylst

Wells Fargo

Dec 2018 - Nov 2021 (3 years)

- Provide customer care.

- Review account cases for resolution in order to resolve cardholder complaint.

- Make outbound calls to cardholders and merchants.

- Receive inbound calls from cardholders for follow up of existing cases.

- Requesting, submitting or filing documentation.

- Reviewing merchant rebuttals and representments.

- Completing financial transactions in order to credit or debit the cardholder.

- Entering notations and memos.

- Use of Microsoft Office Tools such as Excel, Word, Template, ect. Financial Crimes Specialist

Wells Fargo

Sep 2016 - Dec 2018 (2 years 4 months)

- Disputing credit card transactions.

- Making outbound calls to merchants and cardholders.

- Receiving inbound calls for new or existing cases.

- Requesting, submitting or filing documentation.

- Reviewing merchant rebuttals and representments.

- Completing financial transactions in order to credit or debit the cardholder.

- Entering notations and memos.

- Use of Microsoft Office Tools such as Excel, Word, Template, ect. Willow Draconis - page 1

Senior Disputes Operational Representative

Capital One

Apr 2015 - Dec 2015 (9 months)

Customer service, file paperwork, assist in the disputes process. Loss Prevention Specialist

Wells Fargo

Feb 2014 - Apr 2015 (1 year 3 months)

Collection of owed money for credit cards. Assist with financial plans for repayment. Security Officer

FPK Security & Investigations

Dec 2013 - Feb 2014 (3 months)

Customer Service

Access Control

Surveillance of building and compound

Use of technical surveillance equipment

Kept security logs

Security Officer

Springdale Job Corps

Dec 2012 - Mar 2013 (4 months)

I maintain Safety & Security of the Center, Students, & Staff. Security Officer

First Response Security

Mar 2012 - Dec 2012 (10 months)

I monitored cameras, foot patrols, & kept logs.

Security Officer

McRoberts Technologies

Dec 2011 - Feb 2012 (3 months)

I checked passengers & their luggage using X-Ray Machine, Walkthrough Metal Detectors, & Hand Held Metal Detectors.

Education

ITT Technical Institute-Fort Lauderdale

Associate of Science (A.S.), Criminal Justice and Corrections 2009 - 2011

Mio Ausable High School

H.S. Diploma, General

1995 - 1999

Willow Draconis - page 2

Licenses & Certifications

Class A CDL

Skills

Voice Acting • Voiceovers • Audio Recording • Voice & Accent • Account Reconciliation • Customer Relations • Customer Service • Loss Prevention • Credit Management • Policy Willow Draconis - page 3

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