Customer Service Insurance Real Estate
Resume:
*/**/**** ****** ******** Private and Confidential
Cheryl Sterling
*** ********* ****, *******, ** 75092
****.********@*****.***
CAREER EXPERTISE
Discretion and understanding of the need for confidentiality.
Self-motivated with “whatever it takes” attitude to achieve success.
Highly technical aptitude for efficient communications and possessing diverse business management experience and customer service skills.
Ability to multi-task while working quickly and efficiently under pressure and time constraints.
20 years’ experience working as property field adjuster, storm manager, team lead, desk examiner and TPA residential property, commercial, auto and bodily injury.
16 years’ experience in New Home Building, Remodeling and Real Estate Sales. PROFESSIONAL PROGRESSION
2024- 2025
24/7 Adjuster Resource, Fort Collins, CO Staff Management
Onboard new auto adjusters including resume review, reference confirmation and contracts.
Train and assist auto adjusters on the ACG client’s platform.
Manage time, payroll and independent contractor questions.
Review work and assist with work related issues.
Handle escalated claims.
Daily and weekly meetings with IA’s to provide updates and additional training.
Daily communication and/or meeting with client managers to ensure quality performance. 2004- 2024
Independent Property Claims Adjuster - See Attachment for Deployment Details
Extensive experience with Residential Property Field/Desk/Management, Auto Desk
Moderate experience with Commercial, Farm and Ranch Property Field/Desk
Moderate experience with Condominium
Light experience with Auto Personal Injury
DEPLOYMENTS WITH THE FOLLOWING FIRMS
Firm: 24/7 Adjuster Resource, Thorton, CO
Firm: Burton Claim Services, Ft. Lauderdale, FL
Firm: Crawford and Company, Atlanta, Georgia Firm: IAS Claims, Dallas, TX
Firm: Eberls Claim Service, Lakewood, CO
Firm: Onsite Claims, Arroyo Grande, CA
Firm: Catastrophe Response Unit, Inc. Toronto, ON
Firm: EA Renfro, Alabama
Firm: BrightClaim Inc. Atlanta, Georgia
Firm: Evans Claim Service, Huntsville, TX Firm: B
& H Claims Service, New Jersey:
Firm: Schafer Wood & Assc. Pottsboro, TX
Firm: McLarens Young International Global Claims Services Christchurch, New Zealand Firm: Professional Adjusters, LLC, Seattle, Washington Firm: Littleton Group Dallas, TX
Firm: Pilot Catastrophe, Grand Prairie, Texas
Firm: Catappraisals, Colorado Springs, CO
Firm: CSG, Inc.
2/21/2013 Cheryl Sterling Private and Confidential
Traveled to areas with catastrophic damage and investigated claims by interviewing claimants and witnesses. Inspecting property damage to determine the extent of the company’s liability.
Conducted prompt and thorough investigations, evaluated facts, interpreted laws and regulations, and rendered determinations, including compensability.
Consulted with architects, construction workers, engineers, physicians and lawyers in the evaluation of claims.
Continuously analyzed case facts and monitored activities in order to identify possible fraud and/or abuse, and/or third-party liability throughout the course of the claim.
Reviewed photographs and obtained first and third-party statements.
Considered the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiated with the claimant to settle the claim in a courteous, compassionate, and professional manner.
1993 - 2009
Real Estate Broker Pottsboro, TX / Kingston, OK
Real Estate Sales Agent / Broker
Century 21 Realtor …5 years Multi-Million Dollar Producer.
2004-2008 Licensed Broker/Owner Anchor Stone Realty TX and OK.
Managed 2 offices and sponsored agents 2004-2006.
Managed 12 personal rental properties for 8 years.
Leasing consultant for 5 clients. Managed over 60 single housing properties 1993- 1999. Responsible for leasing, evicting, grounds keeping and make ready.
Contract for Brokers Price Opinions 2006-2009.
2003-2006
Dark Corner General Store, Kingston, OK
Small Business Owner / Operator
Totally remodeled interior and added 400 square feet to store building.
Increased inventory and expanded selection of products and services.
Increased sales by 32%
2001-2006
Stacy Construction, Pottsboro, TX
Residential Home Builder Assistant
Assisted in obtaining subcontractors bids and estimating.
Maintained accounting records.
Landscape, make ready and quality control.
Market completed homes.
1996-2001
United States Postal Service, Sherman, TX
City Letter Carrier
Responsible to sort and deliver mail on a 14-mile walking route.
Trained new carriers.
2/21/2013 Cheryl Sterling Private and Confidential EDUCATION, TRAINING AND CERTIFICATIONS
Grayson County College, Denison, TX. Certificate in Real Estate Minor in Psychology.
Bennington High School Bennington, Ok. Graduate 1982 Class Salutatorian.
On-Location Content and Restructure Restoration
HAAG Earthquake Damage and Reconstruction
HAAG Commercial Roofs Damage Assessment
HAAG Wind vs. Wave Damage Assessment
Residential Knowledge Assessment
State Farm Alias DK7A, Allstate, USSA, Liberty Mutual, American Family, Hanover, Nationwide, Tennessee Farm Bureau, North Carolina Farm Bureau, Scottsdale, Citizens, TWIA, TD Meloche Monnex, ACG/AAA, AMA- CA, RSA/Unifund, Wawanesa CA, Gulfstrem--Certifications
Xactimate Advanced Training
MSB IntegriClaim Certified
Symbility - Beginner
Platforms: Guidewire Claim Center, Claim Tracking System, Claim Management System, File Trac, NexGen, FACTS, ImageRightt
2/21/2013 Cheryl Sterling Private and Confidential ATTACHMENT – Deployment Details
• January 2024 – Present: 24/7 Catastrophe Adjusters. AAA/ACG auto claims manager. Assist with IA onboarding, system training, daily questions, meetings with AAA management, timecards, etc. February 30, 2023 – May 15, 2023: Pilot Catastrophe working residential field wind and hail claims for State Farm and inside desk adjuster for Allstate.
• June 14, 2023 – November 22, 2023: 24/7 Catastrophe Adjusters. Remote desk adjuster handling ACG residential hail, wind, SBU and business as usual claims.
• November 10, 2022: Burton Claim Service working field residential Hurricane Ian claims for KIN, Slide and Cypress Insurance,
*June 6, 2022 – October 13, 2022: Onsite Claims working remote desk Commercial, Farm and Ranch hail/SBU/daily claims for American Family Insurance. 28 states.
*April 2022 – June 5, 2022: Personal time used for medical procedure and vacationing.
• October 2021 – March 2022: IAS (A Davies Company), inside auto liability adjuster handling Progressive Auto claims in 14 states.
• August 2021 - September 2021: 24/7 Adjuster Resource. Remote desk adjuster handling Meemic Insurance for Educators property claims.
• April 2021 – July 2021: Crawford and Company inside office virtual desk adjuster settling hail claims for residential property.
• February 2021 – March 2021: Sedgwick Adjusting: Property Field Adjuster handling freeze claims for State Farm.
• September 2020 – December 2021: Crawford and Company handling State Farm Property losses remotely.
• July 16, 2020 – August 30, 2020: Catastrophe Response Unit, Inc. TD Insurance Home and Auto desk examiner and Team Lead.
• April 2020 – July 2020: COVID – At home: Delivery Driver and attended Truck Driving School.
• July 6, 2019 – March 28, 2020: Catastrophe Response Unit, Inc. Desk examiner working Canadian Northern Shield Property and Allstate Canada Auto.
• May 20, 2019 – July 3, 2019: Onsite Claims – Frontline Insurance desk examiner for late reported Hurricane Irma, Michael and Florence.
• January 5, 2019 – May 10, 2019: Catastrophe Response Unit, Inc. Desk examiner for residential claims from the December 20th, 2018 windstorm in Vancouver, BC.
• October 15, 2018 - November 20, 2018: Mathias Group. Hurricane Michael residential field claims.
• September 17, 2018 – October 15, 2018: Crawford and Company. Hurricane Florence commercial field claims for Utica Insurance in Fayetteville, NC.
• April 26, 2018 – September 14, 2018: Catastrophe Response Unit, Inc. Desk examiner for Business as Usual residential claims at RSA Group in Calgary, AB.
• March 5, 2018 – April 11, 2018: Crawford and Company. Northeast Winter Storm residential claims for Mapfre Insurance in North Boston Area of Massachusetts.
• Sept 23, 2017 – Jan 24, 2018: Crawford and Company. Hurricane Irma residential claims in Fort Myers, FL for Florida Peninsula Insurance and Hurricane Marie residential claims in San Juan, PR for Assurant Insurance.
• Aug 28, 2017 – Sept 15, 2017: US Adjusting Service. Hurricane Harvey residential and light commercial claims in Corpus Christi for TWIA.
• July 24, 2017 – Aug 21, 2017: Catastrophe Response Unit, Inc. Wildfire residential and commercial claims in Lake Williams, BC for Peace Hills Insurance.
• July 5, 2017 – July 20: Eberl Adjusting field adjuster for hail event in Omaha, NE. working Farm Bureau residential claims.
2/21/2013 Cheryl Sterling Private and Confidential ATTACHMENT – Deployment Details
• June 5, 2017 – July 3, 2017: Onsite Claims desk examiner in Sarasota, FL working residential PA and Attorney represented claims for Universal Insurance of North America.
• April 10 – May 25, 2017: Crawford and Company field adjuster in Brisbane, QLD, AU working Cyclone Debbie residential and light commercial claims.
• March 16 – April 9, 2017: Catappraisals Fleet Auto Appraisals in Texas and Pennsylvania.
• December 16, 2016 – March 15, 2017: Taking personal vacation time off.
• October 13, 2016 – December 15, 2016: Crawford and Company field adjuster in Freeport, Grand Bahama working JS Johnson Insurance residential and commercial claims for Hurricane Matthew. 2/21/2013 Cheryl Sterling Private and Confidential
• May 6, 2016 – October 12, 206: Catastrophe Response Unit, Inc. Wildfire Storm Manager with TD Meloche Monnex and Wawanesa Insurance.
• March 15, 2016 – May 4, 2016: US Adjusting, Dallas TX. Desk Adjuster AAA Insurance residential hail claims.
• January 10, 2016 – March 14, 2016: All- Nation Adjusting Corp. Field day claims through Farm Assure. Northeastern Oklahoma region.
• June 28, 2013 – January 29, 2016: Catastrophe Response Unit, Inc. Senior Desk Adjuster/Third Party Administrator with 3 major Canadian Insurance Companies – TD Meloche Monnex, Wawanesa and Johnson/Unifund Assurance. Handled flood, hail and ice storm commercial and residential claims. Reviewed field adjuster estimates, contractor proposals, issued payments, handled supplements and settled claims.
• May 24, 2011 – June 27, 2013: BrightClaim, Inc. working daily residential and commercial claims in Wichita Falls, TX for Nationwide and Century Insurance.
• March 18, 2013 – May 21, 2013: BrightClaim, Inc working as commercial desk adjuster through Citizens Property Insurance. Assignment entailed managing commercial daily claims as well as training for software conversion.
• December 2, 2012 – March 17. 2013: BrightClaim, Inc as TPA for New York Property Insurance Underwriter Association. Desk reviewer/supplement adjuster and customer service advocate for claims resulting from Super Storm Sandy.
• October 29, 2012 – November 31: B & H Claim Service field claims through Farm Family and Franklin Mutual Insurance. Super Storm Sandy residential, multi-family, commercial and farm losses in Northeast New Jersey. September 7 - September 18: Evans Claims Service, reviewer for Citizens LA residential claims resulting from Hurricane Isaac.
• July 15, 2012 through August 21, 2012: Citizens ITV Inspection Program through Bright Claim. Inspect commercial properties to evaluate insured to value and prepare a wind mitigation report.
• May 26, 2012- July 11, 2012: Citizens Commercial Property Insurance, Jacksonville, FL through Bright Claim. Participated in a work to train program for commercial desk adjusting.
• August-October 2011: worked as Field Adjuster in Goldsboro, NC through B & H Claims handling North Carolina Farm Bureau Hurricane Irene Claims. Losses included Residential, multi-family, farms and commercial properties. $90,000. 2 multi-family apartment complexes with losses averaging $65,000. 144 residential homes.
• May-August 2011: worked both as Field Adjuster and File Reviewer in Chattanooga, Tennessee through Schafer Wood & Assc as TPA handling Tennessee Farm Bureau Tornado Claims. Losses handled included small commercial, multi-family and residential.
• January-May 2011: Field Adjuster in Christchurch, New Zealand through McLarens Young International and Professional Adjuster inspecting Earthquake damage for residential and large loss commercial claims. Scheduled property inspections with owners, managers and architects; Prepared preliminary loss reports; Met with insurance managers to determine coverage; Worked with architects, engineers and construction workers to determine repair vs demolition. 2/21/2013 Cheryl Sterling Private and Confidential ATTACHMENT – Deployment Details
• Dec 2010 - January 2011: Pilot inside adjuster working Liberty Mutual Claims.
• September-November 2010: worked as Field Adjuster in Glendale, AZ through CSG estimating hail claims. Residential and small commercial claims. Reviewed files and worked with contractors on supplements.
• August 2010: worked as Field Adjuster in Chicago, IL through Pilot Catastrophe working sewer backup and wind claims for Liberty Mutual.
• February-May 2010: worked as Fast Path Adjuster and File Review Manager through Pilot Catastrophe for Liberty Mutual Claims.
• February-July 2009: worked as Field Claim Supervisor for Professional Adjusters in Galveston, TX handling supplemental claims and re-inspections for TWIA claims. Field claim supervisor and lead professional witness for attorney.
• January 2009: worked as a Field Adjuster through Professional Adjusters adjusting weight of ice and snow and wind claims for Oregon Mutual. Residential and commercial property.
• Ike September-December 2008: I worked as Field Adjuster in Galveston, TX through Professional Adjusters adjusting TWIA claims. Claims included small commercial retail buildings, multi-family and residential first onsite inspections and supplements.
• Ike September 2008: worked as Field Adjuster in Houston, TX through Pilot Catastrophe. Gustav August 2008: worked as File Examiner in Jacksonville, Florida reviewing Citizens Claims.
• TS Fay June –July 2008: worked as File Examiner in Jacksonville, Florida reviewing Citizens 2/21/2013 Cheryl Sterling Private and Confidential Claims.
• December 2007-January 2008: worked as Field Adjuster in Oregon for wind and water backup. Completed 60 residential claims and 14 small commercial claims.
• Dec 2006-January 2007: worked as Field Adjuster in Oregon and Southernmost areas of Washington for windstorm.
• February 2006-Present: Hail Auto Appraiser through Catappraisals. Travel to auto dealerships throughout US and Canada to inspect hail damaged inventory.
• Wilma 2005-2006: worked as Field Adjuster for 3 months including supplemental claims for residential and small commercial.
• Katrina 2005: worked as Field Adjuster for 3 weeks prior to be reassigned to Wilma in Ft Lauderdale, Florida.
~ Other career details are available on request, together with excellent references
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