Data Entry Customer Care

**** ****** ****, *** ***, DALLAS, US, ***** • *************@*****.*** • +1-469-***-****

EUNICE OSAGIE

Data Entry Clerk

PROFESSIONAL SUMMARY

Detail-oriented and tech-savvy Remote Customer Service and Data Entry Specialist with over 8 years of experience in administrative support, document processing, data entry, and CRM systems. Demonstrated ability to maintain 98% accuracy in high-volume environments, optimize workflows, and enhance service delivery. Proven success in document classification, customer interaction, and training new team members. Adept in tools like Excel, Microsoft Office, and Zendesk. Passionate about delivering high-quality service and improving operational efficiency through precision and proactive communication.

EMPLOYMENT HISTORY

PRODUCT EXPERT (REMOTE)Feb 2025 - May 2025

Turbo Tax Product Expert (GigCx)Remote

Owned customer onboarding and guided 100+ users through product adoption and feature utilization.

Delivered cross-channel support (phone/chat), handling 80+ inquiries per shift with 95% satisfaction.

Contributed to internal knowledge base documentation, reducing repeat issues by 18%.

Collaborated with internal product teams to provide customer feedback and improve product clarity.

Resolved technical issues using CRM and internal toolkits, ensuring 98% issue resolution within 24 hours.

CUSTOMER SUPPORT SPECIALIST Dec 2022 - Jan 2025

Redstone Foods Dallas, Texas

Processed over 100 orders per week, ensuring precise documentation and shipment details.

Managed document workflows related to inventory, returns, and client orders using Excel and ERP tools.

Handled daily inquiries via email and phone, improving first-response resolution by 25%.

Maintained internal databases and collaborated with warehouse/logistics teams on error resolution.

Cross-trained staff in administrative procedures, improving team output by 15%.

DATA ENTRY (REMOTE)Feb 2021 - Nov 2022

Samsung Dallas, Texas

Entered and updated 2,000+ records across company databases with 98% accuracy.

Processed both digital and physical documents for backend support and document tracking.

Created filing and spreadsheet systems, improving document retrieval speed by 40%.

Identified data inconsistencies and missing fields, collaborating with QA to resolve gaps.

Assisted with new hire training in remote data protocols and documentation standards.

TECH SUPPORT ADVOCATE – OFFICE 365 CONSUMER Feb 2017 - Oct 2020

Tek-Experts Lagos, Nigeria

Delivered remote administrative support and processed troubleshooting documentation for 500+ users monthly.

Maintained technical logs and documentation, reducing support ticket repeat rate by 20%.

Collaborated with engineers to refine onboarding and technical support protocols.

Led cross-functional communication with QA, training, and product teams to improve user onboarding.

CUSTOMER CARE REPRESENTATIVE Mar 2013 - Oct 2016

Contec Global Infotech Lagos, Nigeria

Supported over 100 customer interactions per day, documenting complaints, returns, and service requests.

Logged and tracked customer data in internal CRM tools, ensuring proper recordkeeping and follow-up.

Mentored junior agents in service procedures, improving average resolution time by 20%.

Resolved customer inquiries efficiently, leading to marked improvements in customer satisfaction scores and loyalty.

CUSTOMER CARE REPRESENTATIVE Nov 2010 - Dec 2012

Jumia Lagos, Nigeria

Responded to 120+ customer inquiries daily via phone/email/chat, achieving 90% first-response SLA.

Escalated unresolved technical requests and ensured smooth product delivery and training for users.

Mentored new hires, reducing onboarding ramp-up time by 30%.

Streamlined order processing workflows, enhancing operational efficiency and ensuring timely fulfillment of customer requests.

PERSONAL ASSISTANT & CUSTOMER ENGAGEMENT Nov 2008 - Sep 2010

Wildflower PR & Coy Lagos, Nigeria

• Coordinated meetings, enhancing executive efficiency and time management.

• Boosted client satisfaction through proactive social media interaction.

• Resolved client inquiries, ensuring loyalty and high satisfaction.

• Managed office communications, improving operational efficiency.

• Organized travel logistics, minimizing disruptions.

• Coordinated logistics and communication for executive-level stakeholders, improving operational efficiency.

• Managed customer engagement via social media and direct inquiries, ensuring satisfaction and timely response.

• Delivered administrative support and scheduled tasks using productivity tools like Microsoft Word and Excel.

SALES REP Mar 2002 - Nov 2006

Guinness Nig. PLC Lagos, Nigeria

• Managed client accounts, exceeding sales targets by 12%, enhancing customer satisfaction.

• Developed strategic sales plans, boosting market share and driving revenue growth.

• Collaborated with cross-functional teams to improve product offerings and customer engagement.

• Analyzed market trends to identify opportunities, resulting in increased sales volume.

• Resolved customer issues promptly, fostering long-term client relationships.

EDUCATION

B.SC PUBLIC ADMINISTRATION2004 - 2008

Enugu State University Enugu Nigeria

COURSES

AGGRESSIVE SALESMANSHIP TRAINING2003

Guinness Nigeria PLC

CUSTOMER SERVICE EXCELLENCE TRAINING2004

Guinness Nigeria PLC

OFFICE 365 & WINDOWS SUPPORT Mar 2001 - Jul 2023

Microsoft

SKILLS

Customer Service (Expert), Technical Support (Experienced), CRM Software (Expert), Zendesk (Expert), Microsoft Office (Experienced), Technical Troubleshooting (Experienced), Data Entry (Expert), Team Collaboration (Expert), Time Management (Expert), Event Management (Expert), Sales (Expert), Office 365 (Expert), Windows Support.

LANGUAGES

English (Native), Igbo (Highly proficient), Yoruba (Highly proficient).

HOBBIES

Tech & Digital Tools Exploration, Problem-Solving Games, Writing & Blogging, Online Learning & Certifications, Volunteering

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