Patient Care Quality Assurance
Resume:
H
Diana
Hildebrand
********@******.***
San Antonio, TX 78232
SUMMARY
Retired Compassionate Registered Nurse with distinguished understanding of hospital functions. Skilled at developing comprehensive post-treatment plans with patients and doctors for quality healthcare. Committed to patient education and advocacy. SKILLS
Patient care
Medication administration
Care plan development
Quality assurance
Infection control
Team collaboration
Process optimization
Regulatory compliance
Effective communication
Critical thinking
Training mentorship
Clear patient communication
Emotional intelligence
Health promotion
Compassionate and caring
Home health care
Employee evaluation
Strong medical ethic
Wound care
Healthcare program planning
Health education
Procedure preparations
High level of autonomy
Emergency response
Microsoft office
Feeding pumps
Evaluations
Immunization skills
Wound dressing
Interpersonal communication
Patient care planning
Decision-making
Emergency procedures
Nursing staff leadership
Delegation and motivation
Collecting vitals
Teamwork
Reporting and documentation
Patient education and counseling
Analytical thinking
Administer medication
Insulin medication assistance
Tracheostomy care
Patient reaction monitoring
EXPERIENCE
Retired Registered Nurse, Quality Assurance
Columbia, MD
Maxim Healthcare/ Jan 2014 to Oct 2016
Assisted physicians during examinations or surgical procedures. Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
Oversaw patient admission and discharge processes to coordinate related paperwork. Provided emotional support and counseling to patients and their families. Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions. Educated patients and families on health care needs, conditions, and options. Adhered to infection control procedures to facilitate safe, clean patient environment. Created, implemented and evaluated patient care plans with medical team. Utilized critical thinking skills to assess clinical situations quickly and accurately. Coordinated with healthcare team to establish, enact and evaluate patient care plans. Acted as patient advocate and implemented total patient care through team nursing process.
Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
Recorded patient condition, vital signs, recovery progress and medication side effects. Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Coordinated discharge planning to ensure continuity of care post-hospitalization. Advocated for patients by supporting and respecting basic rights, values, and beliefs. Administered medications and treatments, monitoring patients for reactions and side effects.
Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Administered medications, tracked dosages, and documented patient conditions. Maintained personal and team compliance with medication administration standards and patient care best practices.
Monitored vital signs, administered injections, and provided assistance with medical procedures.
Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
Evaluated effectiveness of interventions through ongoing assessment of patient responses.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Assessed, planned, implemented and evaluated nursing care for assigned patients. Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient. Provided patient care and education to patients with chronic illnesses. Interpreted and evaluated diagnostic tests to identify and assess patient's condition. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Provided emotional support to patients and their families during difficult times. Participated in multidisciplinary team meetings to discuss patient care plans. Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues. Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Observed strict safety measures, including checking medication dosages before administration to patients.
Monitored and managed various treatment and care interventions. Monitored patients after surgery, answered questions, and provided home care strategies.
Instructed patients on proper self-care techniques at home following discharge from the hospital.
Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
Maintained a safe environment for all patients by adhering to infection control policies and procedures.
Demonstrated ability to work independently as well as collaboratively within a team environment.
Conducted intake assessments with patients and relatives to gather case history. Provided emotional support and comfort to families during difficult times. Trained and mentored new RNs on best practices, hospital policies and standards of care.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals. Worked effectively in team environments to make the workplace more productive. Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Quality Assurance for Child and Elderly Based Home Columbia
Maxim Healthcare/ Jan 2014 to Oct 2016
Recognized by management for providing exceptional customer service. Utilized various software and tools to streamline processes and optimize performance. Achieved cost-savings by developing functional solutions to problems. Quality Assurance for Medicare Outcomes
San Antonio, Texas
TMF formerly Texas Medical Foundation / Jun 2014 to Apr 2016 Provided support and guidance to colleagues to maintain a collaborative work environment.
Assisted with customer requests and answered questions to improve satisfaction. Achieved cost-savings by developing functional solutions to problems. Quality Control Analyst
San Antonio
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EDUCATION AND TRAINING
Bachelor of Science: Business Management And Economy Minor Park University Jul 1993
Kansas City, MO
Some College (No Degree): Nursing Practice
Lincoln General School of Nursing Now Bryan
Lincoln, NE
LANGUAGES
English:
Professional
CERTIFICATIONS
Retired RN Texas license
REFERENCES
References available upon request.
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