Customer Service Front Desk

Kaitlin Bower-Lowe

A dedicated and experienced hospitality professional waiting for my next opportunity to learn more and share my talents.

Surprise, AZ 85379

************@*****.***

+1-602-***-****

Professional Summary

Dedicated hospitality professional with 4+ years of experience in customer service. A Proven ability to enhance guest experiences through effective problem-solving and upselling techniques. Skilled in operating systems and maintaining high standards of service in fast-paced environments. Authorized to work in the US for any employer

Work Experience

Server

Chili's-Surprise, AZ

April 2023 to Present

• Taking food and drink orders for our guests.

• Providing upstanding customer service with a smile.

• Problem solving and suggesting resolutions.

• Working with upset guests and able to solve the situation with a reasonable solution.

• Upselling our margaritas, extras for plates, and happy hour drinks to every table.

• Demonstrated exceptional multitasking skills during peak hours, accurately managing up to 13 tables Gallery hostess

Hyatt place-Memphis, TN

September 2018 to April 2020

• Worked for multiple locations in Memphis, TN as well as Phoenix, AZ Provided information about Hyatt Place, offers, rewards program and enroll guests Received employee of the quarter in the beginning of this year

• Trained in operating systems Opera, colleague advantage, and Citrix (reserve).

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies

• Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met

• Provided administrative support by preparing documents, organizing files, and handling correspondence

• Responded to email inquiries in a professional manner within established timelines

• Collaborated with other departments such as concierge services or maintenance to address guest needs effectively

• Updated reservation systems with accurate information on room availability and rates for efficient bookings

• Trained new front desk personnel on standard operating procedures and customer service protocols

• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction

• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges

• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution

• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service

Education

High school diploma

Organ mountain high school-Las Cruces, NM

August 2004 to December 2008

Skills

• Cooking (10+ years)

• Knife skills (4 years)

• Administrative experience

• Order fulfillment

• Kitchen management

• Patient interaction (10+ years)

• Inside sales

• Store management

• Microsoft Powerpoint

• Customer service (10+ years)

• Sales

• Food safety (10+ years)

• Employment & labor law

• Writing skills

• Efficiency

• Grocery store

• Leadership (10+ years)

• Customer support (10+ years)

• Quick service & fast food restaurant (10+ years)

• Computer literacy

• Fast casual experience

• Working with high schoolers

• Computer hardware

• Food server experience (10+ years)

• Food preparation (10+ years)

• Hotel restaurant experience (3 years)

• Clerical experience (8 years)

• Staff training

• Managing kitchen staff

• Aloha POS (1 year)

• Analysis skills (5 years)

• Conflict management (9 years)

• Public speaking

• Expediting

• Organized workspace

• Casual dining experience

• Records management

• Employee relations

• Dishwashing

• Supervising experience

• Operating Systems (4 years)

• Buffet experience (5 years)

• Web accessibility

• Software troubleshooting

• English (10+ years)

• Retail sales (5 years)

• Time management (10+ years)

• Communication skills (10+ years)

• Microsoft Word

• Hospitality (6 years)

• Bed and breakfast experience

• Upselling (10+ years)

• Computer skills (8 years)

• Bussing

• Spirits experience

• Technical Support (2 years)

• Cash handling (10+ years)

• Project scheduling

• Desktop Support (6 years)

• Bar

• Shift management

• Team management

• Cashiering (10+ years)

• Calendar management

• Zoom (6 years)

• Microsoft Outlook

• Customer Service

• Attention to detail (10+ years)

• Food service management (5 years)

• Grilling

• Word processing

• Sanitation

• Culinary experience

• Front desk (3 years)

• Help Desk (3 years)

• Filing (7 years)

• Google Docs (10+ years)

• Kitchen experience

• Mac OS (4 years)

• Restaurant experience (10+ years)

• Sales (10+ years)

• Account management

• Serving (5 years)

• Basic math (10+ years)

• Cocktail experience

• Training & development

• Call center management

• Typing (10+ years)

• Customer relationship management (7 years)

• Restaurant management

• Operations management (6 years)

• POS (10+ years)

• Seafood

• Residential cleaning

• Organizational skills

• Guest services

• Wine knowledge

• Assistant manager experience

• Guest relations

• Professionalism

• Appointment scheduling

• Basic knife skills

• Delivery driver experience

• Pizza experience

Languages

• English - Native

Certifications and Licenses

Hospitality and tourism management

Present

ServSafe

Driver's License

Food Handler Certification

August 2027

Food Safety Certification

TABC Certified

Contact this candidate