Field Sales Customer Service

Harry H Kim

**** ******* **** **.

Little Elm, TX 75068

Contact No: 1-972-***-****

e-mail: *********-**@****.***

To obtain a high position where the extensive Strategic Field Sales and the BIZ development experience over 15 years can be fully used effectively in any industry (including Airline industry).

SKILL HIGHLIGHTS

Ability to multi-task in support of day-to-day assignments, in addition to special projects and strategic initiatives.

Good organizational skills with ability to establish schedules, deadlines, and coordinate resources toward fulfillment of desired objectives.

Ability to manage diverse teams with varied duties.

Performed and having responsibilities revolving around the Originations vendors.

Worked directly with Vendors and the 1st and 2nd line of the business (Originations leadership, Third Party Risk team, Technology Risk Management team, etc)

Manages and executes multi-level responses and addresses reported or detected incidents.

Incident Management (Service Management)

Change Request Management

Managing Solution Manager Projects and Blueprint

Work Experiences:

[1] Sushi Poke, Irving TX

/ Family BIZ - Ozeki Ramen & Sushi Izakaya, South Lake TX Nov 2023 – Present

Title: Operation Manager

Manage daily restaurant operations, including staff supervision, customer service, and quality control.

Ensure compliance with food safety regulations and maintain high standards of cleanliness.

Develop and implement strategies to optimize productivity and profitability.

Conduct interviews, hire and train new employees, and provide ongoing coaching and support.

Coordinate catering services and special events to meet customer needs.

Oversee inventory control, ordering supplies, and managing food costs effectively.

Lead shift management to ensure smooth service during peak hours.

[2] Rainus America, Plano TX Feb 2023 – Oct 2023

Title: Director of Sales: Electronic Shelf Label system for Retail and Warehouse

Major Client: Walmart, Pet supply, Toshiba

Developing Sales pipeline

Create a process that works for business and refine it to improve sales.

Analyze sales recordings

Keep track of sales data and previous performance to avoid missing out on important information.

Follow up the current client

80% of sales require five follow-ups, but many salespeople give up after one. Following up can help remind prospects of the initial message and encourage them to act.

Sales activity reports

These reports can provide insights into the sales process and how well sales representatives are performing.

CRM usage (Peoplesoft)

Customer Relationship Management (CRM) technology can automate tasks and help with data management.

Examine data

Regularly collect and analyze sales data to develop sales tactics based on customer interactions.

Lead qualifying

Leads the Segment in the sales pipeline based on factors like what products client’s need.

[3] Independent Contractor/ Dallas, TX Mar 2020 – Nov 2022

Title: Infra SI Project Management-Lead -Location: Dallas, TX - Remote

Responsible for overall coordination, status reporting and stability of project-oriented work

Establishes and implements project management processes and methodologies for the IT community to ensure.

projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.

Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts daily.

Identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.

Responsible for tracking key project milestones and adjusting project plans and or resources to meet the needs of customers.

1.Partner with Business PMs and drive all IT aspects of project delivery

2. Coordinate and communicate on IT aspects of project delivery

3. Collaborate with cross-functional stakeholders to ensure deliverables are aligned and

manage activities through the life cycle of the program.

4. Work closely across all groups within IT to ensure IT deliverables and milestones are delivered

including – project plan / approval process / budget and resource plan / business requirement

documentation / architecture and design document / functional specification / integration and

user acceptance testing / all project, process and system documentation / post-production

support plan / data conversion plan and data validation plan.

5. Accountable for all program deliverables & business results to project owner and

committee

6. Identify and define mitigation plans for program risks and issues

7. Oversee team resources to complete tasks

[4] Woong Han International /Korea 2017.6 – 2019.07

Title: Sr. Director. owned by Family Business in Pusan, Korea

Prepared and performed close the License Products Manufacturing Business in China and Vietnam’s facility due to the Expired contract the MLB, NBA, and NHL license products from Agency in Hong Kong

[5] Central Kia, Plano TX 2016.11 – 2017.04

Title: Account Executive

Monitoring each piece of inventory by inspecting each vehicle and the associated documentation to be able to intelligently represent that piece of inventory to perspective buyers.

Develops relationships by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.

Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.

Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.

Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.

Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

[6] FR TEK, Inc. Seoul Korea/ LA, CA USA 2011.02 ~ 2016.06

Title: Sr. Sales Director for International Market/ Project Manager

1.Developing strategies for establishing partnerships and business relationships to North America market general LED lighting.

2.Seeking out prospective customers for general LED lighting through making phone calls, traveling to customer locations, attending conferences, networking, and utilizing the Internet.

3.Marketing to new and existing customers through creation, development, and implementation of various general LED lighting solutions.

4.Estimates demand for LED lighting, researching markets and trends.

5.Provides input to the management team on new product offerings to be developed to meet current and future customer needs.

6.Collaborates with internal departments to develop and implement general LED lighting strategies, plans and other business initiatives.

7.Provides guidance and support to junior staff.

8.Assists in preparing and monitoring departmental budget.

As a senior project manager responsible for implementation of customized DAS, Repeater telecommunication network equipment application. Work on Sanctioned Party List Screening. (Screening of Business Partners and Screen documents at every step of Order to Cash process) Provide Technology Solution Development and Integration across the SDLC including requirements, functional specs, design, custom development, integration, testing, and deployment.

Worked on Product Classification (Assign correct tariff numbers to product master and automation of re-classification capabilities). Trade Document service (Printing of required forms like Commercial Invoice, Certificate of origin, certificate of insurance, packing list and manufacturers affidavit).

Responsible for managing the configuration control for new and legacy products by ensuring that all releases and changes conform to the company change management procedures.

Worked directly with Vendors and the 1st and 2nd line of the business (Originations leadership, Third Party Risk team, Technology Risk Management team, etc).

Preference processing (Managing Vendor declarations, preference determination and printing of preference documents), LTVD. Classify imported products/goods, verify, valuation, term of sale, part number, P.O. number, country of origin, facilitate daily broker management, etc.

Develop positive relationships with leadership ensuring synergy and alignment.

Manage capital and expense budgets, including plan creation, forecasts, and actual analysis.

Provide resources and remove roadblocks to enable team success.

Perform other duties as may be assigned at management’s discretion.

Scrum Master: Setting up a physical task-board and showing the team how to use it. Shifts toward organizational impediments, issues caused by the outer organization.

[7] e-Green System, Los Angeles, CA 2008.10 ~ 2010.12

Title: Sr. Business Analyst

1.Exclusive sales the LG Innotek’s products [LED] which stresses process, process improvement and specific project in North America Market.

- LED lighting pilot public project in Chula Vista, CA

2.Ability to take a project methodology and make it fit to work for non-IT projects as well as technical projects.

[8] LG CNS, Seoul, Korea (ex: LG EDS) 2000.10 ~ 2008.06

Title: Media and Telecommunication. Development Team Manager - Project Manager

1.Executing hands-on direction during early stages of the region's development.

2.Develop sales and marketing strategies to attain and surpass sales goals.

3.Focus the sales efforts around identifying and acquiring high quality clients.

4.Develop and maintain excellent major client LGE and other LG company’s relations.

5.Maintain Company values and demand the highest standards of conduct from self and others.

6.Identifying and managing risk around project execution.

7.Work with client’s sales force and engineering team, when appropriate, to manage the sell-in of the consumer business plan/co-marketing programs.

8.Responsible for detailed post-program analysis that includes ROI, key learning and future program recommendations.

9.Work with senior levels of management within the strategic accounts LGE.

[9] EDS, Irvine, CA 1999.02~ 2000.05

Title: Project Team Leader

- Business Process Outsourcing for Toshiba Notebook America Project - Monitoring activity schedules, changes to schedules, their causes and budget impact for specific projects

1.Review Requests for Proposal (RFP) for accuracy

2.Conduct online demonstrations of solutions.

3.Respond to follow-up pricing and information requests.

4.Identify the appropriate in-house resources for technical or specialized product questions

5.Oversee contract negotiations and yearly renewals.

6.Coordinate with the implementation team on system roll-out

7.Provide ongoing relationship support throughout the life of the account.

[10] Mitsubishi Motor, Gardena, CA 1996.09~ 1998.12

Title: Sales Strategic Planner for West Coast Market, Assistant Manager

* Collaborates with Mitsubishi regional Marketing and Sales teams to develop product, marketing plans and initial pricing & forecasting for all new products

[11] Korean Air / North America Head Office, LA, CA 1992.11~1996. 09

Title: Sr. Purchasing Agent

* Aircraft Repair & Spare Parts Purchasing

[12] General Dynamics/Rancho Cucamonga, CA 1992.03~ 1992.10

Title: Internship – Application Design Engineer - CAD, CAM, ARC

[13] Korean Air / Los Angeles Regional Office 1984.07~ 1986.10

Title: Air Ticket Sales ADM and Reservation Agent

Education:

1. University of California, Riverside, CA 1987.01 ~ 1992.06

Mechanical Engineer / BS Degree

2. Arcadia High School, Arcadia, CA 1982.09 ~ 1984.05

Computer/Technical Skills:

1. Oracle & SAP ERP PKG Modeling.

2. i2 SCP (Supply Chain Plan)/ FP (Factory Planning) Package Modeling

3. MS Office (Excel, Words, Power Point, Visio, Project)

Summary/Qualification:

1. Extensive Sales Experiences in U.S & Korean Global Company.

2. Exact and clear Analysis Capability.

3. Excellent proposal, and communication in both Korea and US.

4. Extensive Project & Sales field Experiences in LG Electronics Worldwide.

Contact this candidate