Customer Service Team Member
Resume:
SUMMARY
SKILLS
EXPERIENCE
TAYLOR
BYRD WWW: Bold Profile
****************@*****.***
Gastonia, NC 28052
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Diligent with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with and adaptable to new processes and procedures. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
• Revenue Generation
• Cross-selling and upselling
• Customer Engagement
• Customer Acquisition
• Shipment Receiving
• Store Cleaning
SALES,CASHIER,KEYHOLDER 09/2023 to 02/2024
Hallmark Gold Crown - Jacksonville, FL
Answered product questions with up-to-date knowledge of sales and store promotions.
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Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
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Bagged and boxed and gift-wrapped fragile merchandise to deliver excellent customer service.
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• Reconciled cash register at end of shift by balancing cash, credit cards and checks. Delivered superior service to customers by establishing positive support and meeting shopping needs.
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• Trained new employees by providing knowledge of specific store tasks and policies. Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
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Maintained appearance of store by arranging and replenishing displays and merchandise racks.
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• Stocked and replenished merchandise according to store merchandising layouts. Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty.
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• Welcomed customers, offering assistance to help find store items.
• Counted and balanced cashier drawers.
• Greeted customers promptly and responded to questions.
• Processed customer payments quickly and returned exact change and receipts.
• Maintained work area and kept cash drawer organized.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Answered phone calls to assist customers with questions and orders. Processed returned merchandise by strictly following store return and exchange procedures.
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• Built and maintained productive relationships with employees.
• Scanned items and checked pricing on cash register for accuracy. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
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Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
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Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
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Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
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Answered customers' questions and provided information on store procedures or policies.
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Kept check-out areas clean, organized and well-stocked to maintain attractive store.
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• Assisted customers by providing information and resolving complaints.
• Adhered to social distancing protocols and wore mask or face shield. Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
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Facilitated and developed lasting relationships with clients to increase client retention.
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• Captured customer information to maximize future clienteling opportunities. BARISTA 02/2021 to 09/2022
Scooters Coffee Shop - Jacksonville, FL
Stocked customer service stations with paper products or beverage preparation items.
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• Memorized recipes for specialty coffee beverages and seasonal offerings. Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
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• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Memorized official and off-menu coffee and tea preparations. Described menu items to customers and suggested products based on stated preferences.
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• Gave samples of popular coffee and tea blends to create sales opportunities. Maintained clean and organized workspace, enabling coworkers to locate resources and product.
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• Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
• Collected payments and provided accurate change.
• Created complex, hand-crafted beverages based upon customer preferences.
• Received and accurately processed customer payments. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
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• Utilized POS system to receive and process customer payments.
• Weighed, ground and packed coffee beans for customer purchase. Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
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• Provided customers with product details, coffee blends and preparation descriptions.
• Described menu items to customers and suggested appealing products.
• Wrapped, labeled and dated food items for sale.
Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
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• Recommended pastries and sandwiches to pair with customers' beverages.
• Input orders into point of sale system and handled customer payments.
• Prepared and served hot or cold beverages.
COOK,CASHIER 01/2021 to 12/2021
Panda Express - Jacksonville, FL
• Operated grills, fryers and broilers to cook items to quality guidelines. Took inventory counts before and after shifts to complete food inventory or storage sheets.
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Prepared and served meals by reviewing recipes and combining and cooking ingredients.
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Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
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EDUCATION AND
TRAINING
• Managed portion control using correct utensils during preparation and plating. Retained consistent quality and high accuracy when preparing identical dishes every day.
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Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
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• Wrapped, dated and labeled food items in storage for safety and freshness.
• Replenished food items from inventory and rotated ingredients.
• Chopped, diced and sliced vegetables and fruit ahead of rush periods.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods. Coordinated orders to expedite food from kitchen according to cook time and delivery time.
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Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
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Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
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Operated cash register or POS system to receive payment by cash, check and credit card.
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• Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.
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Gaston Community College - Dallas, NC
High School Diploma
08/2015
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