Human Resource Customer Service
Resume:
MICHELLE BROOKS
OFFICE ADMINISTRATION
Tecumseh, OK 74873
**********.**@*****.***
SKILLS AND QUALIFICATIONS
Business law and accounting
Payroll and invoices
Management of financial resources
Microsoft office
Employee onboarding documentation
Employee schedules
Leadership
HIPAA, OSHA
Policy & procedure development
Health facility operations
Strategic planning
Human resource management
Interpersonal communication
Adaptive
Oral/written office communication
Customer service
PROFESSIONAL EXPERIENCE
HR & Payroll Clerk Heritage Skilled Nursing & Therapy Tecumseh, OK 2020-Present
Supervise administration staff, focusing on their performance in terms of standards on duty.
Maintain weekly payroll information by collecting, calculating, and entering data.
Ensure that a first-class service is delivered to all areas of the building.
Appoint and review work schedules.
Review benefit eligibility with inquiring employees.
Identify and resolve payroll discrepancies with 100% accuracy.
Team Lead Long John Silver’s Shawnee, OK 10.2019 - 08.2020
Directed employees throughout their shifts providing additional support as neede.
Operated cash registers, balance cash register and generate reports for credit and debit sales.
Reconcile cash and evening paperwork to ensure accuracy.
Resolved customer concerns and issues with empathy offering resolution solutions.
Restaurant General Manager Long John Silver’s-A&W Seminole, OK 2011 - 2019
Supervised and motivated a staff of 10+ employees.
Performed annual inventory and placed monthly supply orders.
Assisted in new employee onboarding and training.
Participated in human resource procedures such as hiring, terminations, and corrective counseling.
Earned highest sales % to plan in the area for 8 years.
Assistant Manager Braum’s Ice Cream Shawnee, OK 2008 - 2011
Coached, trained, and provided leadership to team members.
Adapted to customer and employee needs with the ability to communicate effectively.
Reviewed, analyzed, and responded to daily sales reports.
Supported budgeting and payroll procedures; conducting employee payroll and timecard placement.
Created an environment that fostered trust, open communication, and driving results.
EDUCATION
Bachelor in Business Administration Independence University
Bachelor’s degree in progress specializing in Business Management and Administration.
Anticipated graduation date - July 2022 4.0 GPA/School closed in 2021
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