Customer Service Building Maintenance

Fredericka Grant

Harrison NJ • E: **********.*****@*******.*** • T: 347-***-****

SUMMARY OF QUALIFICATIONS

Hardworking, safety-conscious individual with more than 10 years of experience in Building Maintenance, Warehouse, Nonprofit, and Retail settings. Focused, conscientious, and on-time for every shift. Strong and capable, with excellent administrative and customer service skills. Seeking a full-time opportunity in building maintenance where I can contribute to the success of a cleaning team.

•Computer literate: MS Word, Excel, Outlook, Google Docs, Smartphone, Internet and social media

EXPERIENCE

UNITED PARCEL SERVICES, Brooklyn, NY Apr 2019 – Apr 2021

Package Handler

•Work in a busy warehouse sorting and moving hundreds of packages daily; lift, lower and slide up to 70 lbs

PERFECT BUILDING MAINTENANCE, New York, NY Oct 2020 – Mar 2021

Maintenance

•Oversaw daily trash removal, broke down recycling, and brought to proper pick up areas.

•Cleaned, disinfected, and restocked paper and soap supplies in restrooms.

•Cleaned exterior entryways and cigarette receptacles; removed graffiti from exterior walls, as needed.

•Cleaned, polished floors in elevators, swept, mopped, and vacuumed floors and carpets, disinfected and polished community surfaces (handrails, water fountains, vending machines, etc.)

BRIGHT STAR HEALTHCARE, New York, NY Oct 2011 – Dec 2011

Certified Nursing Assistant

•Took and recorded vital signs as directed by nursing staff and assisted them in the activities of daily living.

•Maintained a clean, healthy, and pleasant living environment: washed clothes, cleaned rooms and sanitized bathrooms, restocking paper and soap supplies, took out trash, vacuumed and mopped floors, and dusted furniture.

BEGINNING WITH CHILDREN CHARTER SCHOOL, Brooklyn, NY Sep 2009 – Oct 2011

Volunteer

Full-time Homemaker, Brooklyn, NY Sep 2004 – Oct 2011

•Maintained a clean, safe, well-functioning household; changed bed linens and did laundry regularly; dusted furniture, swept, mopped and vacuumed floors, cleaned bathroom and kitchen, and washed dishes.

•Ensured the safety of children and self by following directions carefully when using cleaning chemicals.

STARBUCKS, New York, NY Feb 2004 – Aug 2004

Store Associate

•Provided friendly, efficient customer service while complying with all company and NYCDOH guidelines.

•Swept floors, disinfected surfaces, took out garbage and replaced plastic bin liners, thoroughly cleaned food preparation equipment including espresso machines, coffee makers, and all utensils.

•Inventoried needed supplies and reported levels and needs to supervisors.

SAFE SPACE FAMILY SERVICE, New York, NY Nov 2001 – May 2004

Front Desk Administrative Assistant

•Greeted incoming clients and visitors, directing them to meeting rooms and assisting them in the office.

•Answered phones, transferred calls to staff or voicemail, scheduled and confirmed appointments.

•Sorted incoming mail and packages, mailed out informational materials, maintained files, typed and photocopied documents, and maintained the client database by performing detailed data entry while protecting confidentiality.

EDUCATION

ADVANCE CAREER SOLUTIONS, New York, NY Graduated Apr 2011

Internship - Isabella Geriatric Internship Center for Nursing

Certified Nursing Assistant (CNA)

Patient Care Technician (PCT)

MANHATTAN SCHOOL OF COMPUTER TECHNOLOGY, Brooklyn, NY

Microsoft Office Training

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