Customer Service Representative

Camilla Carmichael

Charlotte, NC *****

980-***-**** - *******************@******.***

Professional Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Skills

Microsoft Office

Critical Thinking

Adaptability

Telephone Etiquette

Interpersonal Skills

Time Management

Problem Solving

Active Listening

Multitasking

Organizational Skills

Team Collaboration

Decision-Making

Teamwork and Collaboration

Work History

10/2024 to Present Teacher

The Learning Experience – Charlotte, NC

Teaching and caring for Pre-school children Pre-school children ages 3-5 years per the TLE Lesson Plan

Relief Teacher for ages 6 weeks to 2 years

03/2023 to 01/2024

CLAIM SUPPORT EXPRESS FNOL-ASSOCIATE II

Allstate Insurance Company – Charlotte, NC

Coordinated with external partners such as appraisers, adjusters, and attorneys when needed for complex claims resolution.

Maintained strong working relationships with policyholders, improving overall communication during claims process.

Handled escalated customer complaints professionally, ensuring satisfactory outcomes whenever possible through effective communication skills.

Liaised between policyholders and third-party providers for efficient coordination of services during claims process.

Ensured compliance with legal requirements, state regulations, and internal guidelines throughout claims process.

Collaborated with 10+ team members to ensure accuracy and consistency in claims handling.

Enhanced customer satisfaction by promptly addressing and resolving claim issues.

Interviewed policyholders to verify information and obtain additional details.

Posted payments to accounts and maintained records.

Processed and recorded new claims.

Maintained confidentiality.

01/2015 to 03/2023

CUSTOMER SERVICE REPRESENTATIVE (UNLICENSED)

Allstate Insurance Company – Charlotte, NC

Handled 50+customer inquiries daily courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Updated account information to maintain customer records.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Collaborated with team members to develop best practices for consistent customer service delivery.

Exceeded performance metrics consistently, earning recognition as top performer within team.

Investigated and resolved customer inquiries and complaints quickly.

01/2014 to 01/2015

CUSTOMER SERVICE REPRESENTATIVE

Kelly Services (location Allstate) – Charlotte, NC

Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers

Responded to 50+telephone inquiries following standard operating procedures

Adhered to company policies and procedures while providing superior service.

Education

High School Diploma

Myers Park High School - Charlotte, NC

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