Customer Service Support Specialist, Credit Services

Teresa Laney

Transcribe/Customer Service

North Wilkesboro, NC

Authorized to work in the US for any employer

Work Experience

Provide customer service

Credit Services-Gray, TN

June 2017 to April 2022

to The Home Depot credit card customers. Adjust promotional offers; adjust/remove late fees and interest charge as qualified. Take payments and extend promotions as necessary. Run Credit Line Increase requests. Maintain team and performance metrics at exceptional standard Paralegal

McElwee Firm-North Wilkesboro, NC

May 2014 to August 2016

Provide assistance to Attorney in the area of Collection cases and Bankruptcy cases. Schedule appointments and provide potential client information Performed multifaceted office functions tailored to the legal environment. Interaction with public personally and by phone. Bank Teller

Bank of America-Wilkesboro, NC

August 2011 to August 2012

Branch closed)

Provide Customer Service to bank customers, sell bank products, referrals. Research account information; Balance cash daily with no deficiency.

Home Instead Senior Care

PCA-Wilkesboro, NC

September 2008 to July 2012

Work independently in client's home; assisted client with ADL's; light cooking and housekeeping of living space; daily documentation of duties performed.

Store Support Specialist

Lowe's Companies Call Center-Wilkesboro, NC

September 2009 to August 2011

August 2012 to March 2014

Provide support to stores requiring assistance with ordering process, back orders, and ordering tools assistance. Follow guidelines for quality and timely call assistance. Pay close attention to adherence guidelines; make maximum use of tools available to provide accurate information. Worked with other team members on Department Newsletter.

Receptionist/Program Director

Traffic/AP/AR-North Wilkesboro, NC

July 1996 to September 2008

FM Traffic Director in charge of scheduling commercials in appropriate rotation on music log for on airplay; FM radio AP/AR and payroll; FM Music Director responsible for logging daily music rotation for on airplay. Education

English/Composition (Bachelor in English)

University of Phoenix-Phoenix, AZ

May 2016 to Present

Language Arts

Queens College Charlotte

August 1977 to May 1978

College Preparatory

Salem Academy-Winston-Salem, NC

August 1975 to May 1977

Skills

• English

• Microsoft Excel

• RETAIL SALES (2 years)

• Call Center (9 years)

• Communication skills

• Receptionist (10+ years)

• Microsoft Office

• Customer Support (5 years)

• customer service (10+ years)

• Paralegal (5 years)

• Data Entry (3 years)

• Customer Care (5 years)

Certifications and Licenses

Paralegal Certificate

Present

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