Human Resources Office Manager
Resume:
Port arthur,tx ***** 575-***-**** ************@*****.*** WWW: Bold Profile
ELISHA MONDRAGON
SKILLS ● Treatment Planning
Dental software
proficiency
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● Schedule Management
● Insurance Billing
Dental Office
Management
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● HIPAA Compliance
● Oral communication
● Employee Training
● Inventory Management
Medical Records
Management
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● Office Administration
● Motivational Skills
● Human Resources
● Appointment Coordination
● Infection Control
DENTAL OFFICE MANAGER 09/2011 to 08/2024
Familia Dental, Hobbs
WORK HISTORY
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
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Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
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Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
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Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
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Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
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Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
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Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
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Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
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Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
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Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
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Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
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Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
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Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
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Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
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Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
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Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
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Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
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Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
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Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
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● Oversaw facilities and equipment cleanliness and safety for optimal patient protections. Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
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Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
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Eastern New Mexico University - Roswell, Roswell, NM Associate Of Applied Science, Biology, 2007
EDUCATION
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