Social Media Customer Service
Resume:
Stacy Ramirez
***** ********* ** ****** ****** Ca
*****************@*****.***
Throughout my professional journey, I have developed a wide range of valuable skills. With five years of customer service experience, I have honed my ability to perform effectively during high-demand sales events and thrive in fast-paced environments. I am bilingual in English and Spanish, which enables me to engage with a diverse clientele. Additionally, I hold certification in hair color formulation and have contributed to the hair industry in this capacity. I possess strong leadership abilities, having managed high-volume stores and led teams to success. My sales expertise has significantly evolved over time, further enhancing my impact. Furthermore, I have extensive experience managing social media platforms for businesses and am adept at creating targeted online marketing strategies to drive engagement and growth.
Experience
Iwash MorenoValley - Shift lead
July 2020 - April 2022
●Facility Maintenance: Responsible for ensuring the upkeep and cleanliness of the facility, addressing maintenance needs promptly to provide a safe and welcoming environment.
●Social Media Management: Managed and curated content for the company’s social media platforms, enhancing brand visibility and engagement with the target audience.
●Cash Handling and Transaction Management: Accurately processed customer transactions, maintaining high levels of customer satisfaction and ensuring financial integrity.
●Employee Training and Development: Led training sessions for new hires, ensuring effective onboarding and fostering a knowledgeable and efficient team.
Cosmoprof Morenovalley - Assistant Manager
July 2022- Present
●Customer Service Expertise: Proven ability to deliver exceptional service, fostering customer loyalty and satisfaction.
●Social Media Management: Experienced in running and optimizing social media platforms to enhance brand presence and customer engagement.
●Certified in Color Formulation: Certified in the formulation and application of hair color, ensuring high-quality results and client satisfaction.
●Certified in Textured Hair: Specialized knowledge and certification in the care and styling of textured hair, offering tailored services to diverse clientele.
●Inside Sales: Proficient in driving sales and building strong customer relationships through effective in-store interactions.
●Inventory Control : Skilled in managing inventory processes to ensure optimal stock levels and minimize discrepancies.
●Sales Management: Experienced in overseeing sales teams, driving performance, and achieving sales goals in a competitive environment.
●Store Financing: Knowledgeable in store financing options, providing customers with clear and accurate financial information.
●IT Services Expertise: Proficient in utilizing IT systems and services to enhance operational efficiency and streamline business processes.
Contact this candidate