Program Manager Information Technology
Resume:
SHAWN WILLIAMS
**** **** ****** ******, ** ***** Mobile: 240-***-****
Mobile: 240-***-****
Email: **********@*****.***
Email: ********@*****.***
Citizenship: United States
Veteran Status: N/A
Clearance: Top Secret, Active 2009,
Renewed 2020
Dynamic professional with more than 15 years of experience in managing high-profile, mission critical projects for the federal government. Leads large-scale initiatives to expand organizational capabilities, supplies software integration of applications to enhance effectiveness and efficiency of data deliverables while invoking cybersecurity protocols. Offers expertise in strategic planning and oversight the complete lifecycle of software application development and technology infrastructure projects. Talented in working closely with stakeholders, conducting needs assessments, analyzing crucial business requirements, naming deficiencies and developing state-of-the art and cost-effective solutions. Develops plans, strategies, and policies to minimize downtime and vulnerabilities while boosting availability and support. Experienced IT Manager with proven results to lead teams of professionals to deliver business solutions to a diverse community of users in fast-paced environments. PROFESSIONAL EXPERIENCE
U.S. DEPARTMENT OF STATE, OVERSEAS BUILDING OPERATIONS 06/2001 to present Arlington, VA Hours per week: 40
Supervisor: Taron D. Tatem 202-***-**** May be
contacted: Yes
Information Technology Specialist (Project Manager), 2210 Information Technology Activities:
o Bureau 508 Compliance Officer invoking guidance for 508 implementations to applications and documents o Bureau Electronic Time and Attendance Program Manager for domestic and overseas Attendance operations o Served as System Administrator/Program Manager for Bureau’s domestic and overseas telework program supporting over 1000 users
o 2022 FEMA Hurricane Ian Deployment representing OBO o 2021 FEMA COVID Deployment representing OBO
o Program Manager for Employee Time and Attendance (ETA) Application resulting in a Ben Franklin Award. o Conducted studies, performed data analytic research, analyzed findings, and made recommendations on substantive operating programs including the Bureau's telework, web technology, SPYRUS Drive, CLAN device, and human resources programs.
o Prepares recommendations for resource requirements to carry out the project; negotiates with managers of various components of the Service to obtain needed resources, support, and “buy in” project approach. o Served as an advisor to the Director on analytical and administrative support and control systems to ensure effective and efficient administrative and programmatic technology operations. o Prepares and initiates action plans and schedules for various phases of project accomplishment, both short and long- range; ensure that plans are consistent with service goals, schedules, and policies. o Handled competing interests, changing requirements, and short deadlines to oversee the development and coordination of budget requirements, descriptive summary submissions, and budget briefs to stakeholders for telework devices on a bi-annual basis for payment recovery. o Managed, reviewed and conducted in-depth analysis of more than $300k information technology hardware and fund availability for Bureau’s telework program, ensure compliance with funding guidelines and adequate management controls with proper documentation. Audits resulted in an overall 7 percent cost savings; resulting in a Ben Franklin Award.
o Project Manager for classified hardware asset recovery project which supplied a cost savings of more than
$350k during a single year.
o Performed qualitative and quantitative analysis of statistical data to provide comparative reports to query and to analyze web site usage.
o Served as for more than 3 years as Unit Security Officer (USO) HR Program Activities:
o Developed detailed recommendations to management and create plans, goals, and objectives for the short and long-range implementation and administration of workforce planning programs. o Prepared, review ed and oversee program document preparation and provide structured recommendations to upper management regarding the development of work statements and business justifications. o Maintained comprehensive awareness of new HR workflow tools and techniques to support hiring functions. o Managed major Division realignment and reorganization, including writing Statement of Work (SOW) and Position Descriptions for classification by Human Resource staff, which increased staffing from 41% to 96% in two years. o Trained and used staff in recruitment workflow process using PeopleSoft software. o Collaborate with HR to resolve matters relating to Handling politically sensitive information and issues. Conduct periodic technical training to ensure that internal hiring officials are familiar with the tools used to manage and communicate the hiring process.
o Advisor on position management oversight.
o Served as a hiring panel reviewer and hiring official. o Served as a liaison with HR to resolve matters relating to staffing, benefits, position classification, and pay. o Maintained a comprehensive awareness of new application and development tools and techniques to support new and routine office functions and provide innovative management information systems for users to perform work related tasks.
Acting Branch Chief: Served as acting PM Branch Chief, increasing team communication by 75%, and developing the capabilities of staff through training. Efforts and accomplishments in this area were recognized with a Meritorious Honor Award Space Management Program: Coordinated a team to address the expanding space needs of new hires to increase seating from 17 to 29 cubicles; awarded commendation by the Executive Director with an individual space management award in and an Extra Mile Group Award.
SemperServe, LLC 02/2012 to Intermittent
Washington, D.C. Hours per week: 20
Supervisor: Andrea Crews 202-***-****
May be contacted: Yes
Security Escort
Serves as a cleared Security Escort for the federal government Manage a variety of escort projects and administrative programs. I Ensures adherence to security project plans, cost, time, scope, and schedules; develop solutions to projects and programs problems by evaluating the concerns of customers and vendors to strategically align the program goals and objectives with stakeholder-driven solutions.
Escort and check identification of all visitors and ensures all are sponsored and properly cleared. Accompany and closely monitor the activities of the unclear visitors. Perform limited escort duty for appropriate personnel assuring that they do not come in contact with classified spaces or material.
Performing visitor control functions and determines visitor’s need to enter the building, logs visitors in, issues visitor badges and notifies hosts of visitor arrivals.
Performing and assisting government employees with verifying identity, entry control, posting signs on doors and other security requirements per normal and heightened security checklists. Checking assigned personnel and ensures they have authorized access badges. Ensure personnel are properly displaying authorized access badges.
Accountable for all logs, instructions, equipment and badges at the beginning and end of each scheduled workday. Performing security escort duties for uncleared visitors as required. Performing other normal security and entry control functions. EDUCATION & AWARDS
PRINCE GEORGES COMMUNITY COLLEGE, Largo, MD
Major: Computer Programming/Computer Analysis; Minor: General Studies; Awards
EXTRA MILE AWARD – July 2010
FRANKLIN AWARD –, June 2022, July 2021, December 2020, October 2012,2013,2014, August 2009
SUPERIOR HONOR AWARD – December 2020
MERITORIOUS HONOR AWARD – December 2020, August 2011, August 2008; August 2004; November 2004
TIME OFF FROM DUTY AWARD – August 2011, October 2012
ON THE SPOT AWARD – February 2005; April 2005; July 2010
GROUP AWARD – February 2005
TRAINING, SKILLS & RELEVANT
COURSEWORK
Project Management
Communicating Effectively with Project Stakeholders Starting Up, Initiating and Directing a Project
Create Work Breakdown Structure
Risk Management Planning
IT Project Management Essentials - Executing IT
Projects
Executing IT Projects
Information Risk Management: Program Framework
and Risk Assessment
Business Analysis Requirements Elicitation
Investment Project Analysis and Selection
Management Controls Workshop
Associate Certification in Project Management
(Management Concepts, Inc.)
Project Management Prep Boot Camp
Basic Leadership Skills
Business Analysis Requirements Elicitation
Introduction to Business Analysis and Essential
Competencies
Mastering IT Projects
Core Concepts in Business Analysis
Risk Management Planning
Federal Writers’ Writing Boot Camp
IT Cyber Security
CompTIA Cybersecurity Analyst+: Security
Frameworks & Security Controls
CompTIA Cybersecurity Analyst+: Intrusion
Detection & Traffic Analysis
FITSP-Manager Course
FITSP-Auditor Course
Certified Information Systems Auditor (CISA) 2019: Testing & Vulnerability
Certified Information Systems Auditor (CISA) 2019: Digital Evidence Gathering
Certified Information Systems Auditor (CISA) 2019: Performance & Management
Information Assurance Training for System
Administrators
Contracting
FCL-CM-2500 Category Management 101
AC 098 Contract Innovation Exploration
Managing Procurements
Business Law Basic Concepts
Annual Ethics Training
Shaping Smart Business Arrangements
How to be a Contracting Officer's Representative
Government Contracting Essentials
Accounting 101
Procurement Integrity
FAC 090 Strengthening Effective Communication
with Industry Partners
FCL-CM-2505: CM Dashboards and Tools Overview
FAC 022 - Combating Trafficking in Persons
AC 098 Contract Innovation Exploration
FAC 093 Introduction to Supply Chain Risk
Management
Web
SAP Business Objects: Business Intelligence
SAP Business Objects: Dashboards and Analytics
SAP Business Objects: Web Intelligence
USDA Certified Web Publisher
SharePoint Fundamentals
Internet Client Infrastructure and Application
ADOBE Photoshop/ADOBE Writer Professional
Human Resources
Strategic Approaches to Workforce Planning and
Employment
Americans with Disabilities Act
Protecting Personally Identifiable Information
Essentials of HR Management
Resume' Writing Skills
Equal Employment Opportunity and Discriminatory
Practices in Hiring
Workplace Ethics
Tomorrow's Managers' Competencies
How to Write an IDP
Managing Workplace Harassment
Interviewing and Hiring Process
Dealing with Sexual Harassment
Emotional Intelligence in the Workplace
Measuring Employee Performance
Work Performance Measures for Managers
Supervisor/Manager Sex Harassment
Writing Job Analysis
Workplace Ethics
Addressing and Resolving Poor Performance
Applying for Jobs Using Schedule A
Managing Difficult Conversations
Administrative/General
Classified and Sensitive Information: Identifying and Marking
Aspiring Leader Program Graduate
Managing Process Maps
NO FEAR Act Training
One-on-one guided training for Privacy Impact Assessment Evaluation Methodology
Troublesome Words and Phrases: Usage Mistakes in Writing Archibus Training
instructional shadowing overview of IPP Application Embedding Inclusion into Everyday Experiences
Uncovering and Utilizing Your Talents and Skills
Self-improvement for Lifelong Success
Choosing the Right Interpersonal Communication Method to Make Your Point
Embracing the Power of Diversity and Inclusion featuring Special Olympics
Adopting New Leadership Mindsets to Drive DEI
Activating DEI Culture Shifts
Workplace Diversity, Equity, and Inclusion in Action PT144 - Mitigating Unconscious Bias - v1.0
Improving Your Technical Writing Skills
Polishing Your Skills for Excellent Customer Service Taron Tatem, Department of State,
Program Management Branch Chief
Information Security Officer –
Ricky Adderly, Department of State,
I.T. Specialist - 301-***-****
Ricardo Thompson, Department of State,
Program Analyst-202-***-****
REFERENCES
Neva Shabazz, Department of State,
Budget Analyst- 202-***-****
Lloyd Edwards, Department of State,
Physical Security Specialist 202-***-****
Maria Worthy, General Services Administration,
Program Manager 301-***-****
Contact this candidate