Physical and Mental Health professional
Resume:
LYNN FLANAGIN
Lutz, FL
*********@*******.***
Linkedin.com/in/lynnflanagin-2b8b559
BEHAVIOR AND SPECIALTY CARE MANAGEMENT PROFESSIONAL
PROFESSIONAL EXPERIENCE
EXL, Tampa, FL 2018 – Present
Care Navigator
Vital contributor to the Care Management team, supporting members and providers within the healthcare support market. Strong telephonic communication skills providing assistance and coordination with follow up or wellness visits, assisting members with their care needs by utilizing local resources and locating participating providers. Role requires the self-initiative to work within our Care Management team to ensure excellent quality member care coordination with positive outcomes.
Facilitation of care resources for patients across multiple providers and healthcare systems.
Support healthcare management planning to provide patients with quality and timely access to their required CCM plans.
High performing team member supporting the goals and objectives of the Care Management team internally.
HUMANA, St. Petersburg, FL 2014 – 2018
Personal Health Coach /Care Manager
Assessed and evaluated 700 Humana members’ health care needs. Responsible to provide guidance to allow the members the ability to maintain ongoing improved health progression. Additionally, provided appropriate interventions to optimize health and well-being. educated and coordinated community and national based support services.
Facilitated interaction with resources appropriate for the care and well-being and work in collaboration with a multi-disciplinary team.
Employed a variety of strategies, approaches and techniques to enable a member to manage their physical, environmental issues.
Evaluated health and psycho-social health issues.
Conducting telephonic outreach to assigned Medicare members to assess health, environment, nutrition, and psycho-social areas of concerns using a variety of assessments.
Coached and problem solved with members to identify and address specific goal(s) to support health and behavior change.
Collaborated with other members of the Humana At Home interdisciplinary team to include; Humana At Home Care Manager-RN, Humana At Home Care Manager-Social Services, Field Care Manager and Community Health Educator.
Met my metrics 100% of the time. Grew the company by increasing the percent of my members to receive Well Check calls to aid in communicating new health issues and to register and obtain their medications from The Humana Pharmacy.
NORTHSIDE MENTAL HEALTH CENTER, Tampa, FL 2011 – 2013
Case Manager/Psychosocial Rehabilitation Counselor
Provided psychosocial rehabilitation program support to those with chronic mental illness. Managed program requirements including:
Developed, lead and taught psycho-educational group sessions and interactions. Clients learned skills that they could incorporate to use whenever needed.
Provided logistical support to ensure patient program continuance. Clients knew that although we were not in close proximity, help was a phone call or e-mail away.
Ensured patient program nutritional needs were managed and provided as needed. This ensured that they were receiving proper nutrition and if needed, we would apply for assistance for food.
Developed individualized treatment plans for patients based on rehabilitation needs and requirements. By working on their treatment plans, clients would improve on area that they were lacking in.
Conducted monthly home visits.
Billed for all services rendered.
FLORIDA DEFAULT LAW GROUP, Tampa, FL 2009 – 2011
Foreclosure/Modification Specialist
Evaluation of client mortgage accounts receivable and timely review of delinquencies.
Reviewed monthly status of Chase Bank client accounts that were delinquent.
Worked with homeowners to develop repayment programs and modifications.
Developed foreclosure recommendation portfolio assessment so seeing their financial picture on paper, they could make the best decisions for their next steps.
HILLSBOROUGH COUNTY PUBLIC SCHOOLS, Tampa, FL 2006 – 2008
Special Education Teacher
Provided ESE teaching support and leadership in managing special student educational needs.
Provided academic accommodation approaches based on ESE standards.
Managed caseloads for students in both middle and high school programs.
Developed individualized education plans (IEPs) to accommodate student specific learning needs.
VOLUNTEERS OF AMERICA, INC., Tampa, FL 2003 – 2006
Case Manager/Independent Living Counselor
Managed client eligibility assessment and treatment plan coordinator. Provided hands on patient management from qualification through residential program support.
Met with clients to determine their program eligibility.
Developed client specific treatment plans to establish baselines and monitor client progress.
Provided ongoing medication monitoring to ensure medications were taken correctly and on time.
Directed client discharge planning and facility management post-discharge recovery. Followed up with clients meeting with their mental health professionals.
Conducted monthly home visits.
ADDITIONAL RELATED EXPERIENCE
FLORIDA MENTAL HEALTH INSTITUTE, USF, Tampa, FL
Senior Human Service Counselor
Senior Behavior Program Specialist
Research Assistant
Recreation Therapist
Provided extensive support ranging from Service Counseling, Research Support and Therapy.
Facilitated Dual Diagnosis and psycho-educational groups.
Developed and monitored treatment plans, including discharge planning.
Provided recreation therapy planning and scheduled outings.
Supervisor for all volunteers and students.
Supported the successful acquisition of a 5-year grant to improve the lives of women who had been abused by providing education, funding and follow up.
EDUCATION / CERTIFICATIONS
Bachelor of Arts (BA), Psychology, University of South Florida, Tampa, FL
Associate of Arts (AA), Liberal Arts, Hillsborough Community College, Tampa, FL
Business Certificate, Tampa Bay Tech
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