Customer Service Technical Support

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Lisa McNeil

Las Vegas, Nevada ***** 702-***-**** ************@*****.***

Summary

Results-driven customer service professional with extensive experience in tech support and CRM operations. Demonstrates strong analytical and problem-solving skills, managing deductions and dispute resolution while maintaining clear documentation. Proficient in Microsoft Office and remote management, ensuring timely and accurate reporting. Committed to delivering high-quality service, building strong customer relationships, and collaborating effectively with sales teams. Skills

• Customer Service: Live Chat Support, Call Center Experience, Dispute Resolution

• Technical Support: Ticketing Systems, Hardware Troubleshooting, CRM Software, Software Troubleshooting, Technical Support Expertise

• Collaboration & Communication: Remote Support, HR Collaboration, Organization, Problem-Solving

• Microsoft Suite: Microsoft Office

Work History

Insync Staffing Aug 2021 - Jun 2025

Customer Service & Tech Support Representative Fort Wayne, USA

• Led a specialist team to deliver high-quality technical assistance and customer service, ensuring reliable remote support.

• Guided VA Home Health patients via phone to record vitals accurately and transmit results to the doctor’s office, enhancing communication and recordkeeping.

• Resolved device issues by troubleshooting hardware and software problems, reinforcing technical support expertise.

• Instructed patients in setting up and maintaining their medical accounts with clear, step-by-step guidance. Sitel Staffing/ Intuit Turbo Tax Jul 2014 - Aug 2021 Customer Service Representative Las Vegas, USA

• Delivered multi-channel support via phone, chat, and email to provide exceptional customer service.

• Addressed inquiries about Turbo Tax products and tax return software with professional and concise communication.

• Assisted customers in locating tax returns and amendments while ensuring meticulous documentation and organization.

• Supported users with login, download, and navigation processes, demonstrating proficiency in technical troubleshooting and Microsoft Office Suite.

• Escalated complex issues promptly to secure timely resolutions and maintain strong customer relationships. nTech Staffing/ Acentra Health Feb 2013 - Jul 2014 Customer Service Representative Columbus, USA

•Managed approximately 30 incoming calls, emails and faxes per day from customers.'

•Filed appeals for patients being discharged too early from the hospital, hospice, & skilled nursing facilities due to Medicare non payment E-Concierge Jan 2010 - Feb 2013

Customer Care Representative North Lauderdale, USA

•Resolved escalated customer complaints, in a professional manner, finding appropriate solutions to ensure customer retention

•Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings

•Consistently met or exceeded monthly sales targets by effectively promoting products and services to customers Education

Pacomia Skills Center at Pacoima, CA

GED

Accomplishments

•Supervised team of 5 staff members.

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