Customer Service Front Desk

Cell:929-***-**** Arjona Marku ***********@*****.***

Summary

I am a highly motivated, organized, experienced and efficient Finance professional. I am resourceful, able to adapt to changing priorities while maintaining a can do attitude. I am comfortable communicating with customers to cultivate relationships and understand their business practices. I am proficient in Microsoft suites and fluent in Albanian, and Italian.

Education

University Amerika of Tirana, Albania.

Bachelor of Bank Finances - May 2011

Shkolla e Mesme “Maria” Shkoder, Albania

High School Diploma, June 2008

Professional Experience

Dietary Aide

Laconia Nursing Home of Bronx, November 5 – Continue working here

Helping prepare and cook meal for patients.

Include preparing food dishes, delivering them to specific people or rooms and maintaining the cleanliness of the work area.

Front desk agent

Be home hotel of Manthatan, March 22 -August 9

Performing all check-in and check-out tasks

Managing online and phone reservations

Informing costumers about payment methods and verification their credit card data

Register guests collecting necessary information

Respond to clients “complaints in a timely and professional manner

Liaise with housekeeping staff to ensure all rooms are clean,tidy and fully-furnished to accommodate guest

Maintain updated records of booking and payments

Customer Service Associate

Lowe’s of Yorktown, May 2022- October 2022

Helped customers choose products based on their needs and budget requirements

Maintained the store’s visual appeal by arranging merchandise in a way that catches the eye of potential buyers

Provided customers with pricing information for materials and labor costs for projects such as remodeling or construction projects

Performed clerical tasks such as entering data into computers, answering phones, and filing paperwork

Kitchen Crew

Burger King of Peekskill, April 2022- June 2022

Provided exceptional service and hospitality to guests consistently

Ensure food safety standards and proper personal hygiene when handling foods

Correctly completed the Safe Food/Quality Control Checklist to ensure food safety practices

Adhered to all restaurant’s policies, including work attendance and conduct of team members

General Manager

Grocery Bakery Shkoder/Albania, January 2016- December 2021

Provided optimal customer service and assisted customers in selecting appropriate product for events.

Performed regular checks on inventory according to company policies and ordered supplies if required.

Scheduled work in coordination with Store Coach and maintained records for all staffing budget and guidelines.

Always ensured customer satisfaction and work according to his or her requirement.

Sales Agent

Eagle Phone Company Shkoder/Albania, January 2014- December 2015

Generate new customers primarily through in-person interactions

Generate brand interest and sales. Work with marketing teams to participate in promotional events and selling opportunities. Develop strategies and sales plans to convert leads to sales.

Meet and exceed sales targets. Achieve sales, operations and customer experience goals.

Optimally complete training and continuing education. Learn about–and stay updated on–our products, services and sales approaches

Credit Officer

Fondi Besa Tirane/Albania, January 2011- December 2013

Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process.

Collecting the needed financial documentation and assessing the clients' creditworthiness.

Monitoring the progress of the loan application process and relaying any hindrances to clients.

Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations.

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