Security Guard Administrative Support
Resume:
Felicia Halton
SECRETARY/ SECURITY GUARD/ ENVIRONMENTAL SERVICE
Newark, NJ 07108
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unit Clerk/Secretary
Newark Beth Israel Hospital-RWJBH-Newark, NJ
July 2019 to July 2025
• Managed and maintained patient records, ensuring accuracy and confidentiality
• Coordinated communication between healthcare providers, patients, and families to ensure effective
care delivery
• Assisted with admissions process by collecting necessary documentation and verifying insurance
information
• Prepared patient charts for upcoming appointments or procedures, ensuring all required documents
are included
• Answered phone calls and directed inquiries to appropriate personnel or departments
• Provided administrative support such as filing, faxing, scanning documents, and organizing paperwork
• Collaborated with nursing staff to coordinate patient transfers within the hospital or to other facilities
Housekeeping Aide
Hoboken University Medical Center - CarePoint Health-Hoboken, NJ
February 2016 to June 2019
• Maintained cleanliness and tidiness of assigned areas, including guest rooms, corridors, and public
spaces
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and sanitizing surfaces
• Stocked and replenished amenities such as toiletries, towels, and other supplies in guest rooms
• Followed safety procedures when handling cleaning chemicals and equipment to maintain a safe
working environment
• Notified management of any maintenance issues or repairs needed in guest rooms or common areas
• Demonstrated attention to detail by inspecting each room thoroughly after cleaning to ensure it met
quality standards
• Performed routine cleaning and maintenance tasks in accordance with established protocols and safety
guidelines
• Utilized specialized equipment and chemicals to sanitize and disinfect various surfaces, ensuring a
clean and safe environment
• Managed waste disposal procedures, adhering to regulatory standards for proper handling and disposal
of hazardous materials
• Responded promptly to service requests, addressing any immediate cleaning or maintenance needs
• Collaborated with team members to develop efficient work schedules, ensuring timely completion of
assigned tasks
• Operated floor care machines such as buffers, polishers, carpet cleaners, etc., achieving optimal
cleanliness standards for different types of flooring surfaces
• Demonstrated strong attention-to-detail when performing deep-cleaning tasks in patient rooms or
operating suites
Housekeeping Aide
Morristown Medical Center- Alantic Health-Morristown, NJ
November 2014 to May 2015
• Maintained cleanliness and tidiness of assigned areas, including guest rooms, corridors, and public
spaces
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and sanitizing surfaces
• Followed safety procedures when handling cleaning chemicals and equipment to maintain a safe
working environment
• Notified management of any maintenance issues or repairs needed in guest rooms or common areas
• Achieved high customer satisfaction scores through consistent delivery of exceptional housekeeping
services
• Maintained confidentiality regarding sensitive information encountered during housekeeping duties
• Demonstrated strong organizational skills by efficiently managing assigned tasks and completing them
within designated timeframes
• Adhered to strict sanitation guidelines when handling linens, towels, and other guest supplies
Front Desk Concierge
Concierge LLC-Hoboken, NJ
April 2013 to June 2014
• Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely
processing
• Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of
guest satisfaction
• Maintained an organized front desk area by managing guest requests, messages, packages, and
deliveries
• Assisted guests with special needs or requests by coordinating with other departments to ensure their
comfort and satisfaction
• Resolved guest complaints or concerns promptly by listening attentively, empathizing with their
situation, and taking appropriate action to resolve the issue effectively
• Assisted in training new front desk staff members on standard operating procedures (SOPs) related to
customer service excellence and efficient operations management
• Maintained records of daily activities including arrivals/departures, guest requests, and incidents to
ensure accurate reporting
Retail Cashier/Customer Service
Century 21 Department Store-Morristown, NJ
August 2012 to March 2013
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and mobile
payments
• Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
• Handled product returns and exchanges according to company policies while maintaining a friendly
demeanor
• Resolved customer complaints or conflicts professionally to ensure customer satisfaction
Custodial Worker
Irvington Board of Education-Irvington, NJ
October 2006 to May 2012
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and
dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing
supplies
• Managed waste disposal procedures in accordance with company policies and local regulations
• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or
malfunctions
Seasonal Mail Handler
United States Postal Service, Kearney, NJ-Harrison, NJ
March 2003 to September 2004
• Processed outgoing mail by weighing, stamping, and labeling packages and envelopes
• Assisted in the preparation of bulk mailing projects, including collating documents and inserting
materials into envelopes
• Performed routine maintenance on sorting equipment to ensure optimal performance
• Handled confidential or sensitive information with utmost discretion and maintained strict
confidentiality protocols
Education
Diploma
Weequahic High School-Newark, NJ
September 1985 to June 1989
Skills
• Photocopying
• Corrections facility medical clinic
• PeopleSoft
• Microsoft Office
• Data entry (5 years)
• Medical terminology
• Ambulatory surgery center
• Customer inquiry handling
• Hospital Experience
• Spreadsheet data validation
• Floor Care
• Administrative experience within education industry
• Maintain high standards of cleanliness and sanitation
• Customer service
• Excellent customer service skills
• Clear language communication
• Microsoft Word (2 years)
• Environmental Services
• Dealership experience
• Medical Records
• Patient care
• Microsoft Outlook
• Management
• Medical records
• Word processing
• Organizational skills
• Administrative experience - Administrative experience (3-5 years)
• EMR systems
• Skilled in area of infectious waste handling
• Computer literacy
• English
• HIPAA
• Adaptability to perform duties and repetitive tasks
• Medical receptionist
• Microsoft Excel
• Microsoft Access
• Filing
• Front desk
• Administrative experience within healthcare
• Customer complaint resolution
• Buffing
• Spreadsheet charts
• Providing product information
• Epic
• Security Guard (Less than 1 year)
• Acute care
• Outpatient
• Time management
• Scanning
• Paralegal experience
• Text messaging
• OSHA
• Windows
• IT
• Clerical Experience
• Administrative experience within retail industry
• Nursing
• Custodial Experience
• Typing
• Insurance verification
• Bilingual
• Collect, transports, stores and /or dispose of waste
• Dental office experience
• Intake
• Manufacturing
• Data cleaning
• Computer skills
• Order assistance
• Office experience
• Spreadsheet conditional formatting
• Cleaning Experience
• Maintain a daily log books
• Phone answering
• Sales
• Microsoft PowerPoint
• Communication skills
• New Jersey State Police - SORA LICENSE (Less than 1 year)
• Spanish
• Phone etiquette (5 years)
Certifications and Licenses
First Aid Certification
New Jersey State - Sora License
September 2021 to October 2023
Epic Certification
Armed Security License
Guard Card
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