Project Management Instructional Designer

Olivia Johns

Learning & Development Professional

314-***-**** *************@*****.*** linkedin.com/in/oliviajohns/ Key Skills

• Project Management: Scoping, scheduling, resource coordination, Jira/ServiceNow integration

• Change Management: Applying Prosci and neuroscience-based frameworks to drive adoption

• Needs Assessment & Discovery: Stakeholder engagement, audience analysis, gap analysis

• Data Analytics & Reporting: Learning outcomes, engagement metrics, and continuous improvement

• Facilitation & Delivery: Skilled in live, virtual, and hybrid learning delivery methods

• Learning Management Systems (LMS): Workday Learning and Saba, analytics and content deployment

• Instructional Design: eLearning, in-person, and virtual curriculum development using ADDIE and adult learning principles

• Tools: Workday, Articulate 360, Adobe Captivate, TechSmith, Qualtrics, ServiceNow, Jira, Microsoft 365, Miro, Biteable, Smartsheet

Professional Engagement

• Presenter, Focus on Teaching and Technology Conference (2023): “Leveraging Project Management for Instructional Design”

• Speaker, The Training, Learning, and Development Community (2024): “Project Management in Learning and Development”

• Member, Washington University Learning Community of Practice – Content Creators (2023-present) o Subcommittee (2025)

Education

University of Missouri–St. Louis

Bachelor of Arts, Communication 2015

Additional Professional Development

• Wired to Resist: The Neuroscience of Change, Institute for Management Studies (2024)

• Creating a Culture of Change Management, EDUCAUSE (Prosci-focused webinar, 2024)

• The Learning Guild, Conference series (2023, 2024)

• Network for Change and Continuous Innovation, Annual Conference (2021)

• Diversity Awareness Partnership, Member (2014-2019) Professional Experience

Washington University in St. Louis

Instructional Designer / Technical Training Specialist Oct 2022 – Present

Supporting enterprise-wide adoption of Workday (HR, Finance, Student, Learning modules) Lead instructional design projects aligned with digital transformation initiatives

• Designed and delivered blended learning programs to diverse stakeholder groups across the institution

• Conducted needs analysis, stakeholder interviews, and process documentation to develop targeted training

• Led cross-functional teams in curriculum development, version control, and delivery scheduling

• Provided LMS support, including learning path setup, reporting, and user engagement optimization

• Contributed to change readiness activities by creating training assets aligned with project milestones

• Supported smooth rollout of Workday modules through targeted training, readiness activities

• Improved learner satisfaction scores through personalized, scenario-based training approaches Washington University in St. Louis

Project/Program Coordinator

Apr 2020 – Oct 2022

Supported departmental onboarding, training, and operational excellence initiatives Developed and streamlined training resources, increased learner engagement, and supported cross-departmental projects

• Designed new employee orientation, eLearning modules, and just-in-time job aids using Adobe Captivate

• Acted as Learning Administrator, managing course assignments, completions, and LMS reporting

• Facilitated working groups to assess processes and recommend training interventions

• Analyzed performance and feedback data to improve training effectiveness

• Delivered revenue metrics for 16 patient care divisions

• Reduced onboarding time by 25% with redesigned orientation program

• Drove increased LMS engagement through streamlined course navigation and relevant content Washington University in St. Louis

Administrative Professional

Nov 2015 – Mar 2020

Managed operations for Critical Care and Emergency Medicine divisions Supervised administrative staff and oversaw key education and support functions

• Supervised Administrative Coordinators, managed staff schedules, and delegated responsibilities

• Oversaw educational programming for Fellowship Programs, including curriculum and logistics for annual bootcamp

• Developed SOP, then designed and delivered training for department wide use of Amion

• Supported grant and clinical research administration

• Improved workflow efficiencies across departments, contributing to time savings on key administrative tasks Fontbonne University

Admissions Counselor

Apr 2014 – Aug 2015

Represented university at internal and external recruitment and engagement events Increased visibility and enrollment through strategic communication and event planning

• Delivered presentations at information sessions, career fairs, and partnership events

• Coordinated with Marketing and Communications to ensure aligned messaging

• Boosted attendance at recruitment events through personalized outreach and event strategy Saint Louis Science Center

Public Programs Coordinator

Feb 2010 – Nov 2012

Delivered engaging public STEM education programs and events Planned and executed public-facing events and camps aligned with educational goals

• Coordinated logistics and programming for Microsoft DigiGirlz STEM camp

• Managed budgets, reporting, and reconciliation across departments

• Delivered high-impact programming to 100 attendees annually, coordinated professional speaker panel

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