Data Entry Customer Service

Joelle Macbeth, Data Entry

Honolulu, *****, United States, 808-***-****, *************@*******.***

SUMMARY Dynamic professional with extensive experience in customer service and administrative roles. Over 3 years of experience in data entry and handling inquiries, demonstrating superior time management and organizational skills. Developed comprehensive customer service scripts that enhanced satisfaction significantly. Proven ability to manage high call volumes and maintain accurate records. Eager to leverage skills in a Remote Data Entry position to improve efficiency and contribute to productivity.

WORK EXPERIENCE

05/2023 – 08/2023 Call Center Representative, Alohacare Honolulu, United States Addressed customer inquiries with empathy and professionalism, strengthening customer relationships.

Handled difficult situations with a positive attitude, effectively de-escalating conflicts.

Managed high call volumes while consistently upholding service standards and quality.

Researched customer accounts for accuracy, ensuring reliable assistance. Surpassed call center metrics and performance goals through dedication and skill.

01/2023 – 07/2023 Personal Assistant to the Chief Executive Officer, PH Hawaii, Elvira Lo

Honolulu, United States

Maintained confidential records for personnel, financial, and legal documents, ensuring compliance and integrity.

Cultivated organizational and time management skills to optimize the CEO's schedule.

Provided extensive administrative support for research, data entry, and document preparation, enhancing operational efficiency. Responded to customer inquiries and managed office supplies inventory, facilitating seamless office operations.

Created impactful presentations, coordinated the executive calendar, and managed email accounts to ensure effective communication. 08/2024 – 11/2024 Customer Service Representative, Pacific Transfer Honolulu Formulated customer service scripts that significantly enhanced representatives' ability to handle inquiries and boost customer satisfaction. 08/2024 – 11/2024 Customer Service Representative/Data Entry, Pacific Transfer Honolulu 12/2024 – 02/2025 Remote Account Manager, Axion Honolulu Coordinated account activities between clients and internal departments, resulting in a notable increase in customer retention. Developed and guided a team of account managers to ensure compliance with service level agreements (SLAs) and customer service goals. Leveraged advanced technology, including remote interpreting equipment, to provide interpretation services for clients in diverse locations. Utilized various remote support tools to deliver efficient remote assistance to customers.

01/2025 – Present President/CEO, Freshest Pro Cleaning LLC Honolulu County, United States EDUCATION

09/1994 – 05/1998 Alger Learning Center Independence High School High School Diploma

Alger, United States

College Courses, Independent Study

SKILLS budgeting data entry

account management Purchasing

Vendor Management Inventory Management

Pricing Logistics

Microsoft Excel Microsoft Word

Microsoft Outlook PC Navigation

Typing Finance

Distribution Wholesale

Retail customer service

mentoring training

scheduling multitasking

team management sales

conflict resolution time management

research Prioritization

Written Communication Verbal Communication

Shrinkage Prevention Business

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