Human Resources Resource

CONSTANCE LUCKEY

HUMAN RESOURCES SPECIALIST AND ADMINISTRATIVE OFFICER/ASSISTANT

**** ******* ****** **, *******, GA 30331 404-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Detail and performance-oriented professionals with experience supporting organizational operation and overseeing human resource functions to streamline onboarding and foster top-performing talent recruitment. Adept at managing office administration and coordinating with organizations' management and department heads to review organizational processes and boost operational procedures to drive efficiency. Proficient in supporting executives and management to promote fluidity in administrative processes. Dedicated to coordinating cross-functionally with staff members and management and facilitating inclusive culture in the workplace to drive productivity.

CORE SKILLS AND COMPETENCES

•Excellent communication skills in transmitting information and interacting with employees, colleagues, external partners, and management.

•Exceptional leadership skills in directing operational activities, supervising tasks, evaluating staff performance, and guiding employees to facilitate workplace effectiveness and boost team productivity.

•Possesses the ability to develop and implement HR policies and procedures, enforce compliance with legal regulations, negotiate with employees, management, or vendors, and provide administrative support to teams.

•Strong organizational and management skills in coordinating events, maintaining office supplies inventory, optimizing cost efficiency, and managing onboarding activities, multiple tasks, and deadlines.

•Demonstrated interpersonal skills in building positive relationships with employees, management, and stakeholders and collaborating with cross-functional teams to create a healthy work environment.

•Outstanding analytical and problem-solving skills for investigating situations, identifying issues, and developing effective solutions, coupled with paying attention to detail and maintaining confidentiality in handling sensitive data.

Community Leadership & Volunteer Experience

Lead Organizer – Class & Family Reunions

Ongoing

Successfully led planning and execution of large-scale reunions for groups of 50–200+ attendees. Responsibilities included venue selection, budgeting, program creation, and vendor coordination. Demonstrated strong follow-through by ensuring each event met timelines, exceeded expectations, and fostered meaningful connections.

Usher – Decatur SDA Church

Ongoing

Provided consistent, reliable support during weekly services and special events. Maintained an orderly flow of attendees, assisted with offerings and seating, and contributed to a welcoming and respectful worship environment. Trusted for punctuality, reliability, and attention to detail.

Vice President – Homeowners Association (HOA)

Oxmoor Estates

Served as an elected HOA officer, addressing community concerns, supporting enforcement of bylaws, and helping coordinate neighborhood improvement projects. Played a key role in organizing meetings and social events, ensuring clear communication and follow-through on resident issues.

Mentor – Girls Empowerment Program, Atlanta, GA (Ages 10–12)

Ongoing

Led mentorship sessions for preteen girls focused on leadership, confidence, and personal growth. Designed and facilitated age-appropriate activities and discussions that encouraged self-awareness, communication, and positive decision-making. Known for patience, consistency, and commitment to youth development.

Volunteer Coordinator – Community & Faith-Based Events

Ongoing

Planned and supported community events including fundraisers, seasonal celebrations, and neighborhood gatherings. Handled logistics, scheduling, supply management, and volunteer coordination with a strong focus on execution and outcomes. Recognized for dedication to completing tasks and creating inclusive, impactful experiences.

PROFESSIONAL EXPERIENCE

State Department of Motor Vehicles, Location Vehicle Titles Specialist March 2024 – June 2025(Temporary)

Processed and reviewed vehicle title applications to ensure all required documentation and information were accurate and complete.

Verified the authenticity of vehicle titles and ownership documents, preventing fraud and ensuring compliance with state regulations.

Assisted customers in completing title transfers, issuing duplicate titles, and resolving title-related discrepancies.

Managed electronic records of vehicle titles, ensuring data accuracy and confidentiality.

Provided exceptional customer service by addressing inquiries, explaining title processes, and guiding customers through title-related procedures.

Collaborated with other state departments and agencies to streamline vehicle title processing and resolve complex issues.

Conducted audits of title applications and transactions to ensure adherence to policies and procedures.

Updated and maintained vehicle title records in the state’s database, ensuring timely and accurate information.

Trained new employees in title processing procedures and provided ongoing support and guidance.

Participated in continuous improvement initiatives to enhance efficiency and customer satisfaction.

Atlanta Star Plumbing, Atlanta, GA Administrative Assistant and Dispatcher December 2023 -March 2024 (Temporary)

Managed daily administrative operations, including scheduling, answering phones, and handling customer inquiries.

Coordinated and dispatched service calls to plumbing technicians, ensuring timely and efficient service delivery.

Maintained accurate records of service requests, customer interactions, and job completions.

Assisted in the preparation and distribution of invoices, billing statements, and other financial documents.

Monitored inventory levels and ordered supplies to ensure technicians had the necessary materials for each job.

Provided support to the management team, including preparing reports and handling correspondence.

Developed and maintained positive relationships with customers, addressing their needs and resolving any issues that arose.

Utilized computer systems and software to manage scheduling, dispatching, and administrative tasks efficiently.

Ensured compliance with company policies and procedures, as well as relevant regulations and standards.

Assisted in training new administrative staff and provided ongoing support to team members.

ADMINISTRATIVEOFFICER JANUARY 2016 - JANUARY 2023

Federal Aviation Administration

•Harmonized documents and files and executed data entry tasks, including compiling lead lists, transcribing audio recordings, preparing payroll information, and organizing research notes.

•Formula ted and supervised budgets, utilized statement invoices, monitored incomes, and examined trends, industry suitable approaches, and generally available information to prepare reports for comparative analysis.

•Compiled lead lists and meeting minutes, transcribed audio recordings, managed payroll information, and organized research notes.

•Oversaw team calendars, canceled scheduling conflicts, and ensured client meeting punctuality while developing itineraries and reserving accommodations and rental cars to streamline processes.

•Converted data and content into comprehensive reports and presentation slides, coordinated video uploads, and addressed negative reviews while updating the account profile.

•Managed email correspondence, conducted follow-ups, customized inbox organization according to client preferences, maintained electronic filing systems, and promptly communicated essential information to clients.

•Harmonized documents and files and executed data entry tasks, including compiling lead lists, transcribing audio recordings, preparing payroll information, and organizing research notes.

MANAGEMENT AND PROGRAM ANALYST ANUARY 2016 - JANUARY 2016 Terminal Federal Aviation Administration College Park, GA

•Recruited, trained, supervised employees, and interviewed job prospects to evaluate their capabilities and compatibility with the company’s culture.

•Generated reports on employment tendencies and statistics to inform managerial decision-making while conducting departure interviews with departing employees to identify contributing factors to their decisions.

•Reviewed resumes and conducted reference checks on potential hires to confirm proper procedures while negotiating benefits and allocating compensation plans for the organization.

•Performed staff evaluations, prepared employee performance reviews, and assisted supervisors in crafting performance improvement plans for underperforming employees to facilitate workplace efficiency.

•Developed budgets for staffing levels and addressed other human resources needs for various departments within the organization.

MANAGEMENT AND PROGRAM ANALYST JUNE 2015 - JANUARY 2016

Federal Aviation Administration

•Functioned as a fund certifier for installation and terminal groups within the management and program scope.

•Leveraged financial systems, including REGIS, PRISM, DELPHI, E-2, and US bank, to generate and modify purchase requisitions.

•Facilitated training sessions on PRISM/Requisitions for colleagues, providing valuable assistance in management and program-related tasks.

•Administered certified credit card funds, oversaw travel arrangements, tracked overtime expenses, and managed Facilities and Equipment budgets across multiple Engineering Groups.

•Participated in developing and implementing project JONs, employing Delphi and CWP to ensure the successful execution and delivery of tasks.

MANAGEMENT AND PROGRAM ASSISTANT - FV-E AUGUST 2007 - JUNE 2015 Federal Aviation Administration College Park, GA 30337

•Coordinated and trained new employees hired into Terminal Engineering and designed requisitions plans for Modification and Delivery Orders totaling $3.5 million.

•Conducted research using DELPHI for accuracy in data and maintained correctness in the construction of accounting strings used in each project.

•Cuffed travel authorizations and vouchers for 30-35 engineers and managerial employees in the cost center, totaling over 200k annually in REGIS.

•Reassigned transactions for 30+ engineers in the field and office from purchase cards and verified the reconciliation of overtime records and overtime reports pulled from CASTLE.

•Designed PCPS for various office supplies and equipment, funded certified purchases in PCPS, and submitted them through PCPS for approval.

•Updated managers of any discrepancies/deficiencies in the budget, property, and T&A's purchases, and omissions were noted, recorded, and checked for accuracy.

MANAGEMENT AND PROGRAM ASSISTANT - FV-E AUGUST 2007 - JANUARY 2015 Federal Aviation Administration College Park, GA

•Developed Excel spreadsheets and Regis reports, overseeing project monitoring, data collection, budgeting, accounting, and auditing.

•Leveraged acquisition systems and analytical software tools and adeptly managed tables and spreadsheets to support program management, serving as an SME on new or proposed policy changes.

•Offered customer guidance and support in managing and implementing programs, ensuring effective coordination and facilitation of administrative tasks to enhance overall efficiency.

•Procured furniture for a Florida TRACON, showcasing procurement expertise and enhancing organizational infrastructure management.

•Orchestrated the procurement of necessary supplies utilizing the SAVES Program for project-related requirements.

MANAGEMENT AND PROGRAMS OF OPERATION (MAO) AUGUST 2007 - AUGUST 2008 National Credit Union Administration

•Formulated SF-52s and SF-50s in Federal Personnel Payroll Systems (FPPS) and supported managers with hiring, terminating, and staffing decisions.

•Coordinated dispatching the new employee congratulatory letters, completing the SF-85P Questionnaire for Public Trust Positions, and sending fingerprint cards to the Central Office OF-306, FEHB Election, FEGLI, FERS, and unpaid compensation.

•Managed the non-credit union examiners' bank cards, TSP election, declaration of federal employment, I-9, emergency contact, tax forms, emergency contact information, and direct deposits.

•Developed reports on hiring trends and statistics to help hire managers make informed decisions while sourcing for the best candidate.

•Conducted interview sessions for selection, assessment of qualifications, and compatibility of the best candidates with the organization’s culture.

EDUCATION

MASTERS IN HUMAN RESOURCE MANAGEMENT

Keller Graduate School of Business

GPA - 3.5/4.0

2005

BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION

DeVry University

GPA - 3.2/4.0

2001

Doctor of Business Administration (DBA) Capella University Expected Graduation Date: 10/2026 Presently working toward the degree.

TECHNICAL SKILLS

•Microsoft Office Suites

•Search Engine Optimization (SEO)

•Basic Text and Code Editing

•HTML and CSS

•Content Management Systems

•Financial Systems - REGIS, PRISM, DELPHI, E-2 and US Bank

•Corporate Work Plan (CWP)

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