Customer Service Real Estate
Resume:
ELISABETH DOUANGMALA
***** *. ********* **, ********, AZ 85392
*******************@******.** - 719-***-****
PROFESSIONAL SUMMARY
Results driven professional with over two decades of proven performance in the client and customer service intensive fields of Real Estate, Insurance, and Banking. Experienced in executive administration, human resource management, logistics operations and contract management.
• Quality Assurance/Control • Data Trends Analysis • Customer Service
• Time Management • Policy Implementation • Communication
• Employee Relations • Team Building • Talent Management LICENSES
Employing Broker’s License 2008 – 2013
Colorado Real Estate Broker’s License 2005 – 2007
WORK EXPERIENCE
Leasing Agent Dec 2024 – Aug 2025
KSG Management
Phoenix, AZ
As a seasoned property manager with a proven track record in large community oversight, I bring extensive experience in all facets of property operations, including proficiency with Entrata property management software. My expertise encompasses maximizing occupancy through effective leasing strategies, addressing resident concerns, and ensuring property aesthetics and maintenance standards are consistently met. I excel at leading and motivating on-site teams, fostering a positive living environment while meticulously enforcing property policies and managing resident delinquency. My strong communication, organizational, and problem-solving skills, combined with a commitment to exceptional customer service, make me a highly effective leader dedicated to achieving property goals and exceeding resident expectations.
Executive Assistant to Broker 2005 - 2024
Town and Country Realty, Inc.
Colorado Springs, CO
As the executive assistant to the broker, I directed major account transactions, contract management, and full-cycle oversight of accounts receivable, billing, purchase orders, and payroll. I cultivated strong partnerships with military housing offices at Fort Carson, NORAD, Peterson AFB, Schriever AFB, and the Air Force Academy to support service members and their families. I kept abreast of military realignment strategy and leveraged market trends analysis to advise leadership on housing impacts in the surrounding communities. I supervised 10 professionals across sales, Page 2 of 2
property management, and administrations functions. I ensured compliance with the Fair Housing Act and local regulations, implemented multi-channel marketing strategies, and mediated tenant- owner relations to resolve concerns efficiently.
Comptroller 2004 - 2005
Brooks Insurance
San Diego, CA
I meticulously managed daily account reconciliation for accounts payable and receivable, ensuring accurate and timely deposits while providing comprehensive financial reports directly to corporate headquarters. My expertise extended to conducting thorough forensic accounting investigations to identify and resolve discrepancies, maintaining the highest level of financial integrity. Vault Teller 1997 - 1999
San Diego National Bank
San Diego, CA
As a dedicated customer service representative, I provided exceptional support to clients, proactively promoting banking products and services tailored to their individual needs. My responsibilities encompassed reconciling customer accounts, managing individual teller balances, and ensuring meticulous fiscal accuracy across all transactions. PERSONAL REFERENCES
Pattie Vera Cruz
General Manager
Allstate Insurance
San Diego, CA
Lauren Leavitt
Manager
Sunbelt Conveyered Aggregate Delivery
Glendale, AZ
Jimmy Quilon
Operations Management
402nd AFSB, US Army
Wahiawa, HI
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